(+86-898)-95071999
Welcome to Capital Airlines Homepage!

Travel Information

  • Provisions on the passengers and crew carrying dangerous goods
  • Baggage
  • International Carriage for Passengers and Baggage
  • Tariff
  • Tarmac Delay Contingency Plan
  • Frequent Flyer Rules
  • U.S. Customer Service Plan

Please find the attachment below for detailed information regarding to dangerous goods.

dangerous goods  

Notice of Baggage Regulation of Beijing Capital Airlines International Routes

Passenger for international routes please find the attachment below for detailed information.

Beijing Capital Airline General Conditions of International Carriage for Passengers and Baggage

Passenger for Canada routes please find the attachment below.

Tariff for Canada routes.doc

BEIJING CAPITAL AIRLINES

U.S. Tarmac Delay Contingency Plan

The Beijing Capital Airlines Tarmac Delay Contingency Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport.  We have established this Plan to comply with the U.S. Department of Transportation “Enchanced Protection for Airline Passenger” regulations (14 CFR Part 259). A copy of the Plan can be found on our website http://intl.jdair.net/.

 

1.    For international flights that depart from or arrive at a U.S. airport, we will not permit our aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:

(i)            The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or

(ii)          Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

 

2.    For all flights covered by the Plan, we will provide adequate food and potable water no later than two hours after our aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if our aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

 

3.    For  all  flights  covered  by  the  Plan,  we will  provide  operable  lavatory facilities, as well as adequate medical attention if needed, while our aircraft remains on the tarmac.

 

4.    For all flights covered by the Plan, we will notify our passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.

 

5.      For all flights covered by the Plan, we will notify our passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

 

6.    We have sufficient resources to implement the Plan.

 

7.    We have coordinated the Plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that we serve, including all diversion airports. 


Point-Earning Standard of Domestic Flights (Valid for booking from July 1, 2017)

 Classes

Booking codes

Status Qualifying

Award Points(earned base on eligible spend)

Points(SQPs)

Segments(SQSs)

Base Points

Status Bonus

Business class

C

300%*K

3

10 RMB = 10 points

 Select Card:10 RMB = 1 points

 Silver Card: 10 RMB = 3 points

 Gold Card:10 RMB = 6 points     

 Platinum Card:10 RMB = 8 points

D

200%*K

2

I

150%*K

1.5

Z

125%*K

1.5

Economy class

Y

125%*K

1.5

B/H/K/W

100%*K

1

L/M/Q

75%*K

1

X/U

50%*K

1

E/T/N/V

0

0

Other Classes

J/S/R/G/O

0

0

0

 

Point-Earning Standard of Regional/International Flights (Valid for booking from July 1, 2017 Beijing time)

 Classes

Booking codes

Status Qualifying

Award Points(earned base on eligible spend)

Points(SQPs)

Segments(SQSs)

Base Points

Status Bonus

Business class

C

300%*K

3

10 RMB = 10 points

 Select Card10 RMB = 1 points          

 Silver Car: 10 RMB = 3 points

 Gold Card:10 RMB = 6 points    

 Platinum Card: 10 RMB = 8 points

D

200%*K

2

Z

150%*K

1.5

I

125%*K

1.5

Economy class

Y

125%*K

1.5

B/H/K

100%*K

1

M/L

75%*K

1

X/V/N/W/U

50%*K

1

 

Q/T/E/R

0

0

Other Classes

J/S/R/G/O

0

0

0

 

Notes

I. Award points additional information:


1. Award points earned by flights including base points, status bonus points and promotion bonus points. Award points can be used to redeem award tickets, cabin upgrades and award items.


2. Effective July 1, 2017, award points will be earned based on eligible spend and membership status while flying on all regular “JD” flights operated by Capital Airlines.


3. Out of the total ticket price, the eligible spend can be used to calculate award points. Eligible spend includes base fare and carrier-imposed surcharges paid for your ticket, such as fuel surcharges. Government-imposed taxes and fees, such as a transportation tax, carrier-imposed fees for other products or services will not be awarded points, including but not limited to the following: ticket change fees, excess baggage fees, seat selection payments, upgrade payments, in-flight food and beverage purchases and service charges.


4. eligible spend uses the Chinese Yuan (RMB) when calculating the amount of points to be awarded. If you purchase a ticket in a different currency, the base fare and carrier-imposed surcharges will be converted to RMB and this amount will be awarded to members as points. The conversion rate of eligible spend will be based on the IATA rate on which the ticket was issued.


5. Eligible spend is treated 10 RMB as the minimum unit used when calculating award points. Therefore, portions of the eligible spend that are less than 10 RMB will be treated as 10 RMB. However, if portions of the eligible spend are less than 1 RMB, the system will round the eligible spend down to the nearest 10 RMB increment.


6. Starting July 1, 2017, certain specialty tickets may earn award points based on flight distance and fare class. Specific award point accrual standards are based on valid regulations at the time of product purchase.


7. Starting July 1, 2017, children tickets will earn award points based on eligible spend and membership status.


8. Points for segments operated by Capital Airlines in the interline ticket will be awarded based on eligible spend and membership status. If the segment does not specify eligible spend of this segments, the eligible spend will be calculated based on the percentage of the flight distance of this segment out of the total flight distance, which will then be multiplied by the total eligible spend of the ticket including all segments.


9. Starting July 1, 2017, you can earn up to 75,000 award points per ticket, including any membership status bonus points and excluding bonuses from applicable promotions.

II. Award points additional information:


1. Status Qualifying Points (SQPs) represent a percentage of the actual miles flown (including applicable minimum mileage guarantees) based on Fortune Wings Club member airlines or partner airlines and the booking code purchased. SQPs are only used to determine membership status, not redemption.


2. Status Qualifying Segments(SQSs) are segments you earn on eligible purchased tickets for flights on affiliate member airlines or partner airlines of the Fortune Wings Club. SQSs are used to determine membership status.


3. Booking Code refers to the code indicated in the column of “CLASS” on the ticket. Please pay special attention, as it affects your SQPs and SQSs accrual.


4. SQPs are accumulated in “kilometer” and in accordance with the "Ticketed Point Mileage” (TPM) published by IATA. In the case of a flight distance over 500 kilometers, K refers to the actual flight distance. In case of flight distance under 500 kilometers, K will be calculated to mean 500 kilometers.


5. You can accumulate SQPs and SQSs while taking regular “JD” flights operated by Capital Airlines.


6. Children tickets, which are 50% of the adults’ ticket price, could earn 50% of the SQPs according to the above point-earning standards.

III. Other information:


1. Award points, SQPs and SQSs will not be accumulated in the following situations:
(1) Taking special flights, code-sharing flights or charter flights.
(2) Taking flights not operated by the Fortune Wings Club’s member airlines or its partners.
(3) Taking flights prior to registering as a member of the Fortune Wings Club.
(4) Free tickets, Award Tickets(including Fortune Classic Award and Fortune Flex Award)
(5) Group tickets.
(6) Other tickets that Capital Airlines have specified that are not eligible to earn points. 


2. Points or segments for the same flight can only be credited into one Fortune Wings Club account of one passenger.


3. In case of signing transfers to other airlines, the point-earning standard will follow the transfer contracts signed with the other airline companies.


4. Please keep your boarding pass, a copy of your ticket and partners’ bill until the points are credited onto your account.


5. The above standard is the normal standard for points accumulation. In the case of any promotion, the point-earning standard during the promotion should be subject to the standards published in the “Special Offers” section on the Fortune Wings Club’s website.


6. The Fortune Wings Club has the right to adjust the above standards at any moment.

 



BEIJING CAPITAL AIRLINES

  U.S. Customer Service Plan

The Beijing Capital Airlines Customer Service Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport. We have established this Plan to comply with the U.S. Department of Transportation “Customer Service Plan” regulations (14 CFR Part 259.5). A copy of the Plan can be found on our website http://intl.jdair.net/.

 

Lowest fare available

We are committed to offering our passengers the lowest available fares for their specific flights. When our customers contact us to inquire about a fare or make a reservation through our website, at the ticket counter, or by calling our reservation center, we will disclose that the lowest fare offered may be available elsewhere if that is the case.

 

Delays, cancellations and diversions

In the event of a delay, cancellation or diversion that lasts 30 minutes or more, we will notify our passengers within 30 minutes after becoming aware of the disruption. Flight status information will be provided in the boarding gate area, on our website, and through our telephone reservation system. Flight display systems will also be updated, provided that we have control over such displays or can provide the information to the party who controls the display.

 

Baggage delivery

Beijing Capital Airlines will be liable for any destruction, loss or damage to checked baggage occurring during carriage in flight or within a period controlled by Beijing Capital Airlines to the extent provided by applicable convention. However, Beijing Capital Airlines will not liable for damage to baggage (including checked baggage, unchecked baggage and hand baggage) if it is caused by the defect, quality or flaw of the baggage.

 

Cancelling reservations

We will provide a refund for flights to and from the U.S. if you choose to cancel the booking within 24 hours of purchase, provided that the booking is made at least one week prior to travel.

 

Refunds

Refunds due will be promptly issued to the credit card used at the time of booking. Cash payments will be reimbursed to a nominated account within 20 days. Fees charged for optional services that were unavailable or not provided due to an oversale situation or flight cancellation will be refunded to the passenger.

 

Accommodating passengers with disabilities

Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at US airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

 

Lengthy delays on the tarmac

In the event of lengthy tarmac delays at US airports, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

 

Overbooking

In instances where flights are oversold, we will handle all “bumped” passengers with fairness and consistency in accordance with 14 CFR Part 250 of the U.S. Department of Transportation’s regulations and our policies and procedures for determining boarding priority.

 

Other travel policies

Our travel policies, including our cancellation policy, frequent flyer rules, and aircraft seating configuration, including lavatory availability, are available on http://intl.jdair.net/ and via our telephone reservation center.

 

Changes in travel itineraries

In the event of a change in itinerary, we will provide prompt notification of any changes made via the telephone number or email address provided at the time of booking. If the booking was made through an agency, it is the responsibility of the agent to pass on any information that may be provided by us.

 

Customer relations

The Customer Relations Department is available to address any concerns or feedback received. Correspondence will be acknowledged within 30 days and a subsequent response will be sent within 60 days of the date received. We do not have the ability to provide a formal response to any comments or concerns posted on our social networking sites. The Customer Relations Department can be contacted via our website, or by mail sdhkfwzljc@hnair.com.

 

Assistance in the event of a cancellation or delay

Whilst we will always strive to ensure that all of our flights depart according to schedule, unfortunately due to the nature of the aviation industry, it is inevitable that delays may occur from time to time. In the event of a cancellation or delay, we will do our utmost to rebook passengers on the next available flight to their destination and provide other accommodations to mitigate passenger inconveniences. Any compensation or associated costs incurred will be reimbursed in accordance with Regulation (EC) 261/2004 where it applies. If cancellation or delay is due to a requirement to abide by the laws, regulations and orders of the state, to guarantee the safety of a flight, or a reason out of the our control, then we will consider the reasonable needs of the passenger and take the following measures for the passenger to select:

1.    Rebook the passenger on its first subsequent flight on which space is available or assist the passenger in rebooking on another carrier.

2.    Provide a refund according to the relevant regulations about involuntary refund.

3.    Assist the passenger in certain services such as accommodations and ground transportation.