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Travel Information

  • Provisions on the passengers and crew carrying dangerous goods
  • Tariff
  • International Carriage for Passengers and Baggage
  • Tarmac Delay Contingency Plan
  • Frequent Flyer Rules
  • Baggage
  • U.S. Customer Service Plan


Provisions on the passengers and crew carrying dangerous goods

I. Dangerous goods forbidden to be transported

1. Explosives, including ammunition (flares and bullets), blasting equipment (detonator and fuze), pyrotechnic products (fireworks and fireworks etc.) and artificial of the above items;

2. Gas, including flammable gas (hydrogen gas and natural gas), compressed gas (oxygen bottle and air bottle), toxic gas(pepper spray and sarin gas), cryogenic liquefied gas(liquid oxygen and liquid nitrogen etc.)

3. Flammable liquids (gasoline, paint, ether, acetone, rosin oil, flammable solvents etc.)

4. Solid, including flammable solid (Red phosphorus, solid alcohol, foaming agent), spontaneous combustion material (yellow phosphorus, white phosphorus, oil paper and nitrocellulose etc.) and materials that may release flammable gas when they are in wet(potassium, calcium carbide, aluminum magnesium etc.)

5. Oxidant and organic peroxide (Potassium permanganate, potassium chlorate, sodium hydroxide and hydrogen peroxide etc.)

6. Toxic substances and infectious substances (cyanide, toxic pesticides, hepatitis B virus, anthrax, tuberculosis, AIDS virus etc.)

7. Radioactive substances (iridium 192 and radioactive isotope etc.)

8. Corrosive materials (sulfuric acid, nitric acid, sodium hydroxide, potassium hydroxide, mercury etc.)

9.Other dangerous goods:

Ø  Lighters, matches, cigarette lighters, magnesium bars and other kindling materials

Ø  Secure file box, cash box, cash bags and other devices that don’t meet the restriction conditions for secure-type device equipped with lithium battery in the below table and that contain the dangerous goods such as lithium battery and pyrotechnical device

Ø  Mace (MACE gas sprayer), lachrymator,pepper spray, acid spray, spray getting rid of animals and other irritating or crippling devices

Ø  Electronic gun-type fire extinguisher

Ø  Taser gun and other electric shock weapons containing explosives, compressed gas, lithium battery and other dangerous goods

Ø  Balance car, wheelbarrow, electric skateboard, hot wheels, electric car balance, hover board and mobility aid containing lithium battery (except electric wheelchair)

Ø  Self-heating steamed rice, self-heating army provisions and other self heating foods.

Ø  Strong magnetic material

Ø  Strong pungent odor items

Ø  Items that easily give rise to passengers panic

Ø  Possible dangerous goods

Ø  Other goods that are forbidden to be transported under state laws, administrative regulations, rules and regulations

II. Dangerous goods restricted to be transported

1. Restriction conditions include the categories of dangerous goods, approval obtained from Capital Airlines, portable goods, goods allowable to be consigned, package requirement and quantity limitation requirement.

2. If you intend to carry the accompanied liquid goods, you must meet the following requirements:

a. All items of liquids carried by the passengers of the international and regional flights must be stored in up to 100ml containers which fit comfortably within a re-sealable transparent plastic bag of a maximum capacity not exceeding 1 litre, and each passenger can only carry one transparent plastic bag;

b. Passengers taking Chinese domestic flights are prohibited from carrying any liquids in the hand baggage (Except own cosmetics, toothpaste and shaving cream). The own cosmetics must be satisfied with the following conditions: only one cosmetics can be contained in a container whose single volume is not more than 100ml; it can be carried only after unpacking inspection. Only one piece of toothpaste and shaving cream, whose weight can’t exceed 100g(ml), can be carried. When you transship from international and regional flights to domestic flights in a same airport control area, the duty-free liquid items you carry to enter China must be satisfied with the following conditions: you shall present the shopping receipt; they are packed in the sealed and intact transparent plastic bags; they can be carried personally only after the security check. If you have to leave the airport control area during the transship period, you must consign the above duty-free inbound liquid items as the baggage;

c. Liquid dairy products carried by the passengers accompanied with babies, and liquid medicines carried by diabetics or the other patients, can be allowed in the hand baggage for an appropriate amount provided that they are confirmed safety with screening;

d. Liquid goods purchased or obtained in the airport controlled area and the aircraft, can be accompanied before leaving the airport controlled area.

3. If passengers need to use oxygen bottle on board, they should provide up to 72 hours’ advance notice to the company and then the company will arrange oxygen equipment for them. Passengers are not allowed to accompany own oxygen bottle or empty bottle.

4. For details of the restriction requirements, see Schedule 1.


Name

The approval of the operator is required

Permitted in or as checked baggage

Permitted in or as carry-on baggage

The pilot-in-command must be informed of the locationn

Restriction requirements

Spare battery, including portable charger≤100Wh

 

 

 

No more than 2 pieces of the batteries can be carried and it shall be insulated and packed separately. It is forbidden to use the portable charger and it shall be closed during the flight period.

Spare battery, including portable charger(>100Wh but≤160Wh

 

No more than 2 pieces of the batteries can be carried and it shall be insulated and packed separately. It is forbidden to use the portable charger and it shall be closed during the flight period.

Portable electronic device containing a lithium battery core or a lithium battery

 

 

Including electronic products such as camera, video camera, mobile phone, notebook computer, tablet computer, medical devices for personal use of the passenger or crew, in which the lithium metal content in lithium metal battery does not exceed 2g and the rated energy in lithium ion battery does not exceed 100Wh. It is suggested to carry personally. If devices are carried in checked baggage:

measures must be taken to prevent unintentional activation and to protect the devices from damage; and

the devices must be completely switched off (not in sleep or hibernation mode).

Electronic device supplied by  lithium battery

See Restriction requirements

The portable electronic device, in which the rated energy of lithium ion battery is more than 100Wh but not more than 160Wh, must be carried personally and it is forbidden to be consigned. Only medical electronic devices can use lithium metal batteries and the lithium content is more than 2g but not more than 8g.

Lithium battery UAVs and similar equipment

 

Each person is restricted to carry one device and no more than 2 pieces of spare lithium batteries. A single battery is insulated and its battery capacity is not more than 160Wh. If there is a special need, you can apply to our company.

Electric wheelchair, mobility aid (Lithium ion battery)

 

If the wheelchair is designed with two pieces of batteries for power supply, the rated energy of each battery is ≤160Wh and two pieces of batteries can be prepared for backup additionally; If the wheelchair is designed with one piece of battery for power supply, the rated energy of each battery is ≤300Wh and one piece of battery can be prepared for backup additionally; it is forbidden to consign lithium battery in electric wheelchair.

Electric wheelchair, mobility aid (Sealed wet cell)

 

Ø  If the battery is removable, it must be removed and loaded into strong and hard package to prevent short circuit.

Ø  If the battery is not removable, you must ensure that the wheelchair circuit is disconnected. The battery poles shall be protected against short circuit (For example, it is sealed in a battery box) and firmly fixed in the wheelchair.

Electric wheelchair, mobility aid (Non-sealed wet cell)

 

It is forbidden to carry it. If not, you must comply with the following requirements:

Ø  If the wheelchair can always be operated and transported vertically and its battery can be installed in it, ensure to disconnect the circuit. The battery poles shall be protected against short circuit (For example, it is sealed in a battery box) and firmly fixed in the wheelchair.

Ø  If the wheelchair can’t be always operated and transported vertically, its battery must be removed and it is protected against the short circuit, meanwhile, it is vertically packed in strong and rigid package. The package must be tight and it can prevent the battery leakage, while its internal part is filled fully with the suitable adsorption materials so that it can fully absorb the battery liquid. The package must be fixed in the container or the cargo bay to prevent tipping, meanwhile, its external package is marked with BATTERY, WET, WITH WHEELCHAIR or BATTERY, WET, WITH MOBILITY AID, while it is attached with corrosion label and package direction label.

Electronic cigarette with battery

 

 

 

It must be separately protected against inadvertent startup. Its power shall be supplied by lithium battery. The lithium content of lithium metal battery is not more than 2g and the rated energy of lithium ion battery is not more than 100Wh.

Secure device with lithium battery

 

 

Install a valid device to avoid inadvertent startup

It does not contain 1-category dangerous goods

Lithium metal battery core≤1g, lithium metal battery≤2g; the rated energy of lithium-ion battery core≤20Wh, the rated energy of lithium-ion battery≤100Wh.

If it contains gas, the gas doesn’t exceed 50ml. No gas box or small gas tank containing gas content rather than those in Item 2.2.

It won’t give rise to extreme irritability or discomfort to the persons on board, such as noise and sound alarm etc.

Portable electronic device containing the sealed battery

 

 

Battery voltage≤12V and energy≤100Wh

Prevent the short-circuit and inadvertent startup

 

The battery does not contain free or non-absorbed liquid

Carry two pieces of backup batteries to the maximum extent

Camping stove and fuel tank

 

 

Camping stove and fuel tank doesn’t contain any flammable liquid.

Alcoholic beverage

 

 

 

Commercial retail packaging.

The volume percent fraction of alcohol is less than or equal to 24% and it is not restricted.

The volume percent fraction of alcohol is more than 24% but not more than 70%. The checked alcohol quantity of each person does not exceed 5L.

If the volume percent fraction of alcohol is more than 70% , it is prohibited to be carried.

Toiletries (Such as hair spray and perfume)

 

 

Passengers can carry a few cosmetics for their use when boarding on the flight, their total weight≤1Lor 1kg. Each type of cosmetic, which can be carried, is limited to one piece, and its container volume≤100ml. It is placed in a separate bag and the unpacking inspection can be conducted for the cosmetic. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Non radioactive drugs (Including aerosol)

 

 

Net weight of individual item, carried by each person, is less than or equal to 0.5kg or 0.5L, and its total net weight is less than or equal to 2kg or 2L. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Sports or household aerosols (Non-flammable and non-toxic gas in Item  2.2)

 

 

 

The total net weight of individual item is less than or equal to 0.35kg or 0.35L. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Dry ice (solid carbon dioxide)

Dry ice, which is used to refresh the perishable food (unrestricted) and which can be carried by each person, is less than or equal to 2.5kg. The package must be reserved a vent to release carbon dioxide gas. The transported baggage shall be attached with a dry ice label on which dry ice or solid carbon dioxide and its weight are marked. It must be put into the well-ventilated cargo bay.

Insulated package containing frozen liquid nitrogen

 

It is used to transport non-dangerous goods at low temperature and liquid nitrogen is completely absorbed by porous material. It is required that the heat insulation package is designed not to increase the vessel pressure and liquid nitrogen won’t be overflowed even it is placed in any direction.

Goods that produce heat (Diving lights and electric irons etc.)

 

Heating components, batteries or other components(For example, fuses), shall be removed to keep each other insulated. The unload battery must be protected against short circuit (It can be placed into the original sales package or the electrode is insulated, for example, use a tape to paste the exposed electrode, or each battery is placed in a separate plastic bag or a protective bag.

Internal combustion engine or fuel cell engine

 

 

 

The conditions on which flammable liquid is used as a power:

1. Engine is driven by any fuel that doesn’t meet any category and item classification standard; or

2. Vehicle, machinery or other equipment fuel tanks have never been filled with fuel or the fuel tank has been cleaned, while steam has been cleared or the appropriate measures has been adopted to eliminate the harm; and

3. Engine of the entire fuel system hasn’t any free liquid and all the fuel pipelines are sealed, covered or securely attached to the vehicle, machinery or equipment engines.

The conditions on which flammable gas is used as a power:

1.The entire fuel system has been cleaned, while steam has been cleared. It is filled with inflammable gas or liquid to eliminate the harm;

2.The final pressure of inflammable gas, used to fill the system, shall not exceed 200kpa.

3.Shipper and operator will arrange it in advance; and

4.The shipper provides the operator with a written document or an electronic document in which it is stated that the shipper has complied with all fuel gas filling and emptying requirements and it has tested the engine and such gas is inflammable.

Hair curler containing hydrocarbon gas

 

 

If the heater of the hair curler is equipped with a tight safety cap, each passenger or crew can take a hair curler at most. It is prohibited to use this hair curler in the aircraft at any time, while its filling tank is not allowed to carry in the portable luggage or the checked baggage .

Chemical monitoring equipment

 

The activity of the instruments, containing radioactive materials and carried by the Organization of Prohibition of Chemical Weapons (OPCW) on an official travel,that is, chemicals alarm monitor (CAM) and/or rapid alarm and identification monitor (RAID-M), shall not more than radioactivity limits of the exception packages in Technical Rules and its package is firm, not containing the lithium battery.

Infiltration device

 

 

 

1. Each device must be made of materials compatible with the dangerous goods it contains;

2. The total quantity of dangerous goods in each device is limited to 2ml and the dangerous goods is guaranteed at 55℃. The liquid shall not be fully filled in the device;

3. Each infiltration device must be packed in the airtight, impact-proof tubular plastic or similar material. The absorption liner material in the inner package must sufficiently absorb the contents. Use metal wire, tape or other useful materials to ensure the sealing of inner packing;

4. Each inner package must be packed in a middle layer package, made of metal or plastic with a minimum thickness of 1.5mm. The middle layer package must be airtight sealed.

5. The middle layer package must be securely packed in a strong outer package. The finished package shall be durable in compression, while it is ensured that any inner package is not damaged or leaked, nor efficiency reduced:

a. It is freely fallen to hard, inelastic and flat surface from 1.8 m height:

Ø  The package bottom drops to the plane once;

Ø  The package top drops to the plane once;

Ø  The long side of the package drops to the plane once;

Ø  The short side of the package drops to the plane once;

Ø  Corner angle, crossing with three edges of the package, drops once; and

b. The top sustains pressure for 24 hours and its weight is equivalent to the same package stacked in 3m height (including test samples).

6. Gross weight of complete packages doesn’t exceed 30kg.

Gas cylinder for operating mechanical artificial limb

 

 

Small gas cylinder in Item 2.2 is carried for operating mechanical artificial limb. In order to ensure the needs in the travel, you may carry spare gas cylinder in same size.

Energy saving light

 

 

An energy-saving lamp for personal or domestic use in retail package

Radioisotope pacemaker or other devices or medicines implanted into the body

 

Carried personally

 

Radioisotope heart pacemaker or other medical devices, including the devices implanted in vivo and in vitro of human body and driven by lithium batteries or the medicines implanted in the body as a means of treatment.

Medical or clinical thermometer

 

 

 

Only one small medical or clinical thermometer for personal use, containing mercury, is placed in a protective box.

Mercury barometer or thermometer

 

Each representative of the governmental meteorological bureau or similar official institution, is only limited to carry a mercury barometer or thermometer. Mercury barometer or thermometer shall be placed in the strong package in which the bag shall be made of the sealing lining or the strong leak-proof lining or anti-piercing material so as to prevent the leakage of mercury from the package.

Small non-flammable  gas tank

 

1. It is an automatic gas-loading safety device, for example, small gas tank prepared to the life jacket or life vest:

a. Only one safety device per person is allowed;

b. Package of the personal safety equipment must be protected against inadvertent startup;

c.It is limited to be carbon dioxide or other gases in Item 2.2 that won’t cause secondary risk;

d. Gas tank must be used for gas loading;

e. Small gas tanks and spare gas tanks, equipped with the equipment, shall not more than 2.

2. Other devices

a. Small gas tanks, carried by each person and containing carbon dioxide or other gases in Item 2.2 without secondary risk, shall not exceed 4;

b. Water capacity of each gas tank shall not exceed 50ml.

Note: the carbon dioxide gas tank with 50ml water capacity is equivalent to 28g gas tank.

Non-infectious samples

 

 

1. Samples:

a. It shall be wrapped in paper towel coated with alcohol or alcohol solution and then placed in a heat-closing plastic bag. The free liquid in the bag must not exceed 30ml; or

b. It shall be placed in a small bottle or other rigid containers in which the alcohol or alcohol solution should not exceed 30ml;

2.Place the prepared sample in a plastic bag and provide heat seal for it;

3. Then place the sample bag in another plastic bag with absorbent material and provide heat seal for it;

4.The packed bag is placed in the strong outer package with proper padding material;

5. The total quantity of flammable liquid contained in each outer package shall not exceed 1L; and

6.The complete package must be marked with scientific sample. It is unrestricted and it is applicable to the special provision A180.

 

Note 1: All electrical devices are prohibited from being charged on-board.

Note 2: The accompanied liquid items in the above schedule must meet the requirements in II-2 accompanied liquid items under this specification.

Note 3: If any passenger carries dangerous goods in the aircraft departing from China subject to be approved by the passenger, the captain must be notified.



 

 

 

 

 

 




Passenger for Canada routes please find the attachment below.

Tariff for Canada routes.doc

Passenger for international routes please find the attachment below for detailed information.

Beijing Capital Airline General Conditions of International Carriage for Passengers and Baggage

BEIJING CAPITAL AIRLINES

U.S. Tarmac Delay Contingency Plan

The Beijing Capital Airlines Tarmac Delay Contingency Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport.  We have established this Plan to comply with the U.S. Department of Transportation “Enchanced Protection for Airline Passenger” regulations (14 CFR Part 259). A copy of the Plan can be found on our website http://intl.jdair.net/.

 

1.    For international flights that depart from or arrive at a U.S. airport, we will not permit our aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:

(i)            The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or

(ii)          Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

 

2.    For all flights covered by the Plan, we will provide adequate food and potable water no later than two hours after our aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if our aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

 

3.    For  all  flights  covered  by  the  Plan,  we will  provide  operable  lavatory facilities, as well as adequate medical attention if needed, while our aircraft remains on the tarmac.

 

4.    For all flights covered by the Plan, we will notify our passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.

 

5.      For all flights covered by the Plan, we will notify our passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

 

6.    We have sufficient resources to implement the Plan.

 

7.    We have coordinated the Plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that we serve, including all diversion airports. 


Point-Earning Standard of Domestic Flights (Valid for booking from July 1, 2017)

 Classes

Booking codes

Status Qualifying

Award Points(earned base on eligible spend)

Points(SQPs)

Segments(SQSs)

Base Points

Status Bonus

Business class

C

300%*K

3

10 RMB = 10 points

 Select Card:10 RMB = 1 points

 Silver Card: 10 RMB = 3 points

 Gold Card:10 RMB = 6 points     

 Platinum Card:10 RMB = 8 points

D

200%*K

2

I

150%*K

1.5

Z

125%*K

1.5

Economy class

Y

125%*K

1.5

B/H/K/W

100%*K

1

L/M/Q

75%*K

1

X/U

50%*K

1

E/T/N/V

0

0

Other Classes

J/S/R/G/O

0

0

0

 

Point-Earning Standard of Regional/International Flights (Valid for booking from July 1, 2017 Beijing time)

 Classes

Booking codes

Status Qualifying

Award Points(earned base on eligible spend)

Points(SQPs)

Segments(SQSs)

Base Points

Status Bonus

Business class

C

300%*K

3

10 RMB = 10 points

 Select Card10 RMB = 1 points          

 Silver Car: 10 RMB = 3 points

 Gold Card:10 RMB = 6 points    

 Platinum Card: 10 RMB = 8 points

D

200%*K

2

Z

150%*K

1.5

I

125%*K

1.5

Economy class

Y

125%*K

1.5

B/H/K

100%*K

1

M/L

75%*K

1

X/V/N/W/U

50%*K

1

 

Q/T/E/R

0

0

Other Classes

J/S/R/G/O

0

0

0

 

Notes

I. Award points additional information:


1. Award points earned by flights including base points, status bonus points and promotion bonus points. Award points can be used to redeem award tickets, cabin upgrades and award items.


2. Effective July 1, 2017, award points will be earned based on eligible spend and membership status while flying on all regular “JD” flights operated by Capital Airlines.


3. Out of the total ticket price, the eligible spend can be used to calculate award points. Eligible spend includes base fare and carrier-imposed surcharges paid for your ticket, such as fuel surcharges. Government-imposed taxes and fees, such as a transportation tax, carrier-imposed fees for other products or services will not be awarded points, including but not limited to the following: ticket change fees, excess baggage fees, seat selection payments, upgrade payments, in-flight food and beverage purchases and service charges.


4. eligible spend uses the Chinese Yuan (RMB) when calculating the amount of points to be awarded. If you purchase a ticket in a different currency, the base fare and carrier-imposed surcharges will be converted to RMB and this amount will be awarded to members as points. The conversion rate of eligible spend will be based on the IATA rate on which the ticket was issued.


5. Eligible spend is treated 10 RMB as the minimum unit used when calculating award points. Therefore, portions of the eligible spend that are less than 10 RMB will be treated as 10 RMB. However, if portions of the eligible spend are less than 1 RMB, the system will round the eligible spend down to the nearest 10 RMB increment.


6. Starting July 1, 2017, certain specialty tickets may earn award points based on flight distance and fare class. Specific award point accrual standards are based on valid regulations at the time of product purchase.


7. Starting July 1, 2017, children tickets will earn award points based on eligible spend and membership status.


8. Points for segments operated by Capital Airlines in the interline ticket will be awarded based on eligible spend and membership status. If the segment does not specify eligible spend of this segments, the eligible spend will be calculated based on the percentage of the flight distance of this segment out of the total flight distance, which will then be multiplied by the total eligible spend of the ticket including all segments.


9. Starting July 1, 2017, you can earn up to 75,000 award points per ticket, including any membership status bonus points and excluding bonuses from applicable promotions.

II. Award points additional information:


1. Status Qualifying Points (SQPs) represent a percentage of the actual miles flown (including applicable minimum mileage guarantees) based on Fortune Wings Club member airlines or partner airlines and the booking code purchased. SQPs are only used to determine membership status, not redemption.


2. Status Qualifying Segments(SQSs) are segments you earn on eligible purchased tickets for flights on affiliate member airlines or partner airlines of the Fortune Wings Club. SQSs are used to determine membership status.


3. Booking Code refers to the code indicated in the column of “CLASS” on the ticket. Please pay special attention, as it affects your SQPs and SQSs accrual.


4. SQPs are accumulated in “kilometer” and in accordance with the "Ticketed Point Mileage” (TPM) published by IATA. In the case of a flight distance over 500 kilometers, K refers to the actual flight distance. In case of flight distance under 500 kilometers, K will be calculated to mean 500 kilometers.


5. You can accumulate SQPs and SQSs while taking regular “JD” flights operated by Capital Airlines.


6. Children tickets, which are 50% of the adults’ ticket price, could earn 50% of the SQPs according to the above point-earning standards.

III. Other information:


1. Award points, SQPs and SQSs will not be accumulated in the following situations:
(1) Taking special flights, code-sharing flights or charter flights.
(2) Taking flights not operated by the Fortune Wings Club’s member airlines or its partners.
(3) Taking flights prior to registering as a member of the Fortune Wings Club.
(4) Free tickets, Award Tickets(including Fortune Classic Award and Fortune Flex Award)
(5) Group tickets.
(6) Other tickets that Capital Airlines have specified that are not eligible to earn points. 


2. Points or segments for the same flight can only be credited into one Fortune Wings Club account of one passenger.


3. In case of signing transfers to other airlines, the point-earning standard will follow the transfer contracts signed with the other airline companies.


4. Please keep your boarding pass, a copy of your ticket and partners’ bill until the points are credited onto your account.


5. The above standard is the normal standard for points accumulation. In the case of any promotion, the point-earning standard during the promotion should be subject to the standards published in the “Special Offers” section on the Fortune Wings Club’s website.


6. The Fortune Wings Club has the right to adjust the above standards at any moment.

 


Notice of Baggage Regulation of Beijing Capital Airlines International Routes


BEIJING CAPITAL AIRLINES

  U.S. Customer Service Plan

The Beijing Capital Airlines Customer Service Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport. We have established this Plan to comply with the U.S. Department of Transportation “Customer Service Plan” regulations (14 CFR Part 259.5). A copy of the Plan can be found on our website http://intl.jdair.net/.

 

Lowest fare available

We are committed to offering our passengers the lowest available fares for their specific flights. When our customers contact us to inquire about a fare or make a reservation through our website, at the ticket counter, or by calling our reservation center, we will disclose that the lowest fare offered may be available elsewhere if that is the case.

 

Delays, cancellations and diversions

In the event of a delay, cancellation or diversion that lasts 30 minutes or more, we will notify our passengers within 30 minutes after becoming aware of the disruption. Flight status information will be provided in the boarding gate area, on our website, and through our telephone reservation system. Flight display systems will also be updated, provided that we have control over such displays or can provide the information to the party who controls the display.

 

Baggage delivery

Beijing Capital Airlines will be liable for any destruction, loss or damage to checked baggage occurring during carriage in flight or within a period controlled by Beijing Capital Airlines to the extent provided by applicable convention. However, Beijing Capital Airlines will not liable for damage to baggage (including checked baggage, unchecked baggage and hand baggage) if it is caused by the defect, quality or flaw of the baggage.

 

Cancelling reservations

We will provide a refund for flights to and from the U.S. if you choose to cancel the booking within 24 hours of purchase, provided that the booking is made at least one week prior to travel.

 

Refunds

Refunds due will be promptly issued to the credit card used at the time of booking. Cash payments will be reimbursed to a nominated account within 20 days. Fees charged for optional services that were unavailable or not provided due to an oversale situation or flight cancellation will be refunded to the passenger.

 

Accommodating passengers with disabilities

Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at US airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

 

Lengthy delays on the tarmac

In the event of lengthy tarmac delays at US airports, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

 

Overbooking

In instances where flights are oversold, we will handle all “bumped” passengers with fairness and consistency in accordance with 14 CFR Part 250 of the U.S. Department of Transportation’s regulations and our policies and procedures for determining boarding priority.

 

Other travel policies

Our travel policies, including our cancellation policy, frequent flyer rules, and aircraft seating configuration, including lavatory availability, are available on http://intl.jdair.net/ and via our telephone reservation center.

 

Changes in travel itineraries

In the event of a change in itinerary, we will provide prompt notification of any changes made via the telephone number or email address provided at the time of booking. If the booking was made through an agency, it is the responsibility of the agent to pass on any information that may be provided by us.

 

Customer relations

The Customer Relations Department is available to address any concerns or feedback received. Correspondence will be acknowledged within 30 days and a subsequent response will be sent within 60 days of the date received. We do not have the ability to provide a formal response to any comments or concerns posted on our social networking sites. The Customer Relations Department can be contacted via our website, or by mail sdhkfwzljc@hnair.com.

 

Assistance in the event of a cancellation or delay

Whilst we will always strive to ensure that all of our flights depart according to schedule, unfortunately due to the nature of the aviation industry, it is inevitable that delays may occur from time to time. In the event of a cancellation or delay, we will do our utmost to rebook passengers on the next available flight to their destination and provide other accommodations to mitigate passenger inconveniences. Any compensation or associated costs incurred will be reimbursed in accordance with Regulation (EC) 261/2004 where it applies. If cancellation or delay is due to a requirement to abide by the laws, regulations and orders of the state, to guarantee the safety of a flight, or a reason out of the our control, then we will consider the reasonable needs of the passenger and take the following measures for the passenger to select:

1.    Rebook the passenger on its first subsequent flight on which space is available or assist the passenger in rebooking on another carrier.

2.    Provide a refund according to the relevant regulations about involuntary refund.

3.    Assist the passenger in certain services such as accommodations and ground transportation.