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Travel Information

  • Provisions on the passengers and crew carrying dangerous goods
  • Travel notes
  • Tariff
  • International Carriage for Passengers and Baggage
  • Tarmac Delay Contingency Plan
  • Frequent Flyer Rules
  • Baggage
  • U.S. Customer Service Plan
  • Through Check-in


Provisions on the passengers and crew carrying dangerous goods

I. Dangerous goods forbidden to be transported

1. Explosives, including ammunition (flares and bullets), blasting equipment (detonator and fuze), pyrotechnic products (fireworks and fireworks etc.) and artificial of the above items;

2. Gas, including flammable gas (hydrogen gas and natural gas), compressed gas (oxygen bottle and air bottle), toxic gas(pepper spray and sarin gas), cryogenic liquefied gas(liquid oxygen and liquid nitrogen etc.)

3. Flammable liquids (gasoline, paint, ether, acetone, rosin oil, flammable solvents etc.)

4. Solid, including flammable solid (Red phosphorus, solid alcohol, foaming agent), spontaneous combustion material (yellow phosphorus, white phosphorus, oil paper and nitrocellulose etc.) and materials that may release flammable gas when they are in wet(potassium, calcium carbide, aluminum magnesium etc.)

5. Oxidant and organic peroxide (Potassium permanganate, potassium chlorate, sodium hydroxide and hydrogen peroxide etc.)

6. Toxic substances and infectious substances (cyanide, toxic pesticides, hepatitis B virus, anthrax, tuberculosis, AIDS virus etc.)

7. Radioactive substances (iridium 192 and radioactive isotope etc.)

8. Corrosive materials (sulfuric acid, nitric acid, sodium hydroxide, potassium hydroxide, mercury etc.)

9.Other dangerous goods:

Ø  Lighters, matches, cigarette lighters, magnesium bars and other kindling materials

Ø  Secure file box, cash box, cash bags and other devices that don’t meet the restriction conditions for secure-type device equipped with lithium battery in the below table and that contain the dangerous goods such as lithium battery and pyrotechnical device

Ø  Mace (MACE gas sprayer), lachrymator,pepper spray, acid spray, spray getting rid of animals and other irritating or crippling devices

Ø  Electronic gun-type fire extinguisher

Ø  Taser gun and other electric shock weapons containing explosives, compressed gas, lithium battery and other dangerous goods

Ø  Balance car, wheelbarrow, electric skateboard, hot wheels, electric car balance, hover board and mobility aid containing lithium battery (except electric wheelchair)

Ø  Self-heating steamed rice, self-heating army provisions and other self heating foods.

Ø  Strong magnetic material

Ø  Strong pungent odor items

Ø  Items that easily give rise to passengers panic

Ø  Possible dangerous goods

Ø  Other goods that are forbidden to be transported under state laws, administrative regulations, rules and regulations

II. Dangerous goods restricted to be transported

1. Restriction conditions include the categories of dangerous goods, approval obtained from Capital Airlines, portable goods, goods allowable to be consigned, package requirement and quantity limitation requirement.

2. If you intend to carry the accompanied liquid goods, you must meet the following requirements:

a. All items of liquids carried by the passengers of the international and regional flights must be stored in up to 100ml containers which fit comfortably within a re-sealable transparent plastic bag of a maximum capacity not exceeding 1 litre, and each passenger can only carry one transparent plastic bag;

b. Passengers taking Chinese domestic flights are prohibited from carrying any liquids in the hand baggage (Except own cosmetics, toothpaste and shaving cream). The own cosmetics must be satisfied with the following conditions: only one cosmetics can be contained in a container whose single volume is not more than 100ml; it can be carried only after unpacking inspection. Only one piece of toothpaste and shaving cream, whose weight can’t exceed 100g(ml), can be carried. When you transship from international and regional flights to domestic flights in a same airport control area, the duty-free liquid items you carry to enter China must be satisfied with the following conditions: you shall present the shopping receipt; they are packed in the sealed and intact transparent plastic bags; they can be carried personally only after the security check. If you have to leave the airport control area during the transship period, you must consign the above duty-free inbound liquid items as the baggage;

c. Liquid dairy products carried by the passengers accompanied with babies, and liquid medicines carried by diabetics or the other patients, can be allowed in the hand baggage for an appropriate amount provided that they are confirmed safety with screening;

d. Liquid goods purchased or obtained in the airport controlled area and the aircraft, can be accompanied before leaving the airport controlled area.

3. If passengers need to use oxygen bottle on board, they should provide up to 72 hours’ advance notice to the company and then the company will arrange oxygen equipment for them. Passengers are not allowed to accompany own oxygen bottle or empty bottle.

4. For details of the restriction requirements, see Schedule 1.


Name

The approval of the operator is required

Permitted in or as checked baggage

Permitted in or as carry-on baggage

The pilot-in-command must be informed of the locationn

Restriction requirements

Spare battery, including portable charger≤100Wh

 

 

 

No more than 2 pieces of the batteries can be carried and it shall be insulated and packed separately. It is forbidden to use the portable charger and it shall be closed during the flight period.

Spare battery, including portable charger(>100Wh but≤160Wh

 

No more than 2 pieces of the batteries can be carried and it shall be insulated and packed separately. It is forbidden to use the portable charger and it shall be closed during the flight period.

Portable electronic device containing a lithium battery core or a lithium battery

 

 

Including electronic products such as camera, video camera, mobile phone, notebook computer, tablet computer, medical devices for personal use of the passenger or crew, in which the lithium metal content in lithium metal battery does not exceed 2g and the rated energy in lithium ion battery does not exceed 100Wh. It is suggested to carry personally. If devices are carried in checked baggage:

measures must be taken to prevent unintentional activation and to protect the devices from damage; and

the devices must be completely switched off (not in sleep or hibernation mode).

Electronic device supplied by  lithium battery

See Restriction requirements

The portable electronic device, in which the rated energy of lithium ion battery is more than 100Wh but not more than 160Wh, must be carried personally and it is forbidden to be consigned. Only medical electronic devices can use lithium metal batteries and the lithium content is more than 2g but not more than 8g.

Lithium battery UAVs and similar equipment

 

Each person is restricted to carry one device and no more than 2 pieces of spare lithium batteries. A single battery is insulated and its battery capacity is not more than 160Wh. If there is a special need, you can apply to our company.

Electric wheelchair, mobility aid (Lithium ion battery)

 

If the wheelchair is designed with two pieces of batteries for power supply, the rated energy of each battery is ≤160Wh and two pieces of batteries can be prepared for backup additionally; If the wheelchair is designed with one piece of battery for power supply, the rated energy of each battery is ≤300Wh and one piece of battery can be prepared for backup additionally; it is forbidden to consign lithium battery in electric wheelchair.

Electric wheelchair, mobility aid (Sealed wet cell)

 

Ø  If the battery is removable, it must be removed and loaded into strong and hard package to prevent short circuit.

Ø  If the battery is not removable, you must ensure that the wheelchair circuit is disconnected. The battery poles shall be protected against short circuit (For example, it is sealed in a battery box) and firmly fixed in the wheelchair.

Electric wheelchair, mobility aid (Non-sealed wet cell)

 

It is forbidden to carry it. If not, you must comply with the following requirements:

Ø  If the wheelchair can always be operated and transported vertically and its battery can be installed in it, ensure to disconnect the circuit. The battery poles shall be protected against short circuit (For example, it is sealed in a battery box) and firmly fixed in the wheelchair.

Ø  If the wheelchair can’t be always operated and transported vertically, its battery must be removed and it is protected against the short circuit, meanwhile, it is vertically packed in strong and rigid package. The package must be tight and it can prevent the battery leakage, while its internal part is filled fully with the suitable adsorption materials so that it can fully absorb the battery liquid. The package must be fixed in the container or the cargo bay to prevent tipping, meanwhile, its external package is marked with BATTERY, WET, WITH WHEELCHAIR or BATTERY, WET, WITH MOBILITY AID, while it is attached with corrosion label and package direction label.

Electronic cigarette with battery

 

 

 

It must be separately protected against inadvertent startup. Its power shall be supplied by lithium battery. The lithium content of lithium metal battery is not more than 2g and the rated energy of lithium ion battery is not more than 100Wh.

Secure device with lithium battery

 

 

Install a valid device to avoid inadvertent startup

It does not contain 1-category dangerous goods

Lithium metal battery core≤1g, lithium metal battery≤2g; the rated energy of lithium-ion battery core≤20Wh, the rated energy of lithium-ion battery≤100Wh.

If it contains gas, the gas doesn’t exceed 50ml. No gas box or small gas tank containing gas content rather than those in Item 2.2.

It won’t give rise to extreme irritability or discomfort to the persons on board, such as noise and sound alarm etc.

Portable electronic device containing the sealed battery

 

 

Battery voltage≤12V and energy≤100Wh

Prevent the short-circuit and inadvertent startup

 

The battery does not contain free or non-absorbed liquid

Carry two pieces of backup batteries to the maximum extent

Camping stove and fuel tank

 

 

Camping stove and fuel tank doesn’t contain any flammable liquid.

Alcoholic beverage

 

 

 

Commercial retail packaging.

The volume percent fraction of alcohol is less than or equal to 24% and it is not restricted.

The volume percent fraction of alcohol is more than 24% but not more than 70%. The checked alcohol quantity of each person does not exceed 5L.

If the volume percent fraction of alcohol is more than 70% , it is prohibited to be carried.

Toiletries (Such as hair spray and perfume)

 

 

Passengers can carry a few cosmetics for their use when boarding on the flight, their total weight≤1Lor 1kg. Each type of cosmetic, which can be carried, is limited to one piece, and its container volume≤100ml. It is placed in a separate bag and the unpacking inspection can be conducted for the cosmetic. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Non radioactive drugs (Including aerosol)

 

 

Net weight of individual item, carried by each person, is less than or equal to 0.5kg or 0.5L, and its total net weight is less than or equal to 2kg or 2L. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Sports or household aerosols (Non-flammable and non-toxic gas in Item  2.2)

 

 

 

The total net weight of individual item is less than or equal to 0.35kg or 0.35L. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Dry ice (solid carbon dioxide)

Dry ice, which is used to refresh the perishable food (unrestricted) and which can be carried by each person, is less than or equal to 2.5kg. The package must be reserved a vent to release carbon dioxide gas. The transported baggage shall be attached with a dry ice label on which dry ice or solid carbon dioxide and its weight are marked. It must be put into the well-ventilated cargo bay.

Insulated package containing frozen liquid nitrogen

 

It is used to transport non-dangerous goods at low temperature and liquid nitrogen is completely absorbed by porous material. It is required that the heat insulation package is designed not to increase the vessel pressure and liquid nitrogen won’t be overflowed even it is placed in any direction.

Goods that produce heat (Diving lights and electric irons etc.)

 

Heating components, batteries or other components(For example, fuses), shall be removed to keep each other insulated. The unload battery must be protected against short circuit (It can be placed into the original sales package or the electrode is insulated, for example, use a tape to paste the exposed electrode, or each battery is placed in a separate plastic bag or a protective bag.

Internal combustion engine or fuel cell engine

 

 

 

The conditions on which flammable liquid is used as a power:

1. Engine is driven by any fuel that doesn’t meet any category and item classification standard; or

2. Vehicle, machinery or other equipment fuel tanks have never been filled with fuel or the fuel tank has been cleaned, while steam has been cleared or the appropriate measures has been adopted to eliminate the harm; and

3. Engine of the entire fuel system hasn’t any free liquid and all the fuel pipelines are sealed, covered or securely attached to the vehicle, machinery or equipment engines.

The conditions on which flammable gas is used as a power:

1.The entire fuel system has been cleaned, while steam has been cleared. It is filled with inflammable gas or liquid to eliminate the harm;

2.The final pressure of inflammable gas, used to fill the system, shall not exceed 200kpa.

3.Shipper and operator will arrange it in advance; and

4.The shipper provides the operator with a written document or an electronic document in which it is stated that the shipper has complied with all fuel gas filling and emptying requirements and it has tested the engine and such gas is inflammable.

Hair curler containing hydrocarbon gas

 

 

If the heater of the hair curler is equipped with a tight safety cap, each passenger or crew can take a hair curler at most. It is prohibited to use this hair curler in the aircraft at any time, while its filling tank is not allowed to carry in the portable luggage or the checked baggage .

Chemical monitoring equipment

 

The activity of the instruments, containing radioactive materials and carried by the Organization of Prohibition of Chemical Weapons (OPCW) on an official travel,that is, chemicals alarm monitor (CAM) and/or rapid alarm and identification monitor (RAID-M), shall not more than radioactivity limits of the exception packages in Technical Rules and its package is firm, not containing the lithium battery.

Infiltration device

 

 

 

1. Each device must be made of materials compatible with the dangerous goods it contains;

2. The total quantity of dangerous goods in each device is limited to 2ml and the dangerous goods is guaranteed at 55℃. The liquid shall not be fully filled in the device;

3. Each infiltration device must be packed in the airtight, impact-proof tubular plastic or similar material. The absorption liner material in the inner package must sufficiently absorb the contents. Use metal wire, tape or other useful materials to ensure the sealing of inner packing;

4. Each inner package must be packed in a middle layer package, made of metal or plastic with a minimum thickness of 1.5mm. The middle layer package must be airtight sealed.

5. The middle layer package must be securely packed in a strong outer package. The finished package shall be durable in compression, while it is ensured that any inner package is not damaged or leaked, nor efficiency reduced:

a. It is freely fallen to hard, inelastic and flat surface from 1.8 m height:

Ø  The package bottom drops to the plane once;

Ø  The package top drops to the plane once;

Ø  The long side of the package drops to the plane once;

Ø  The short side of the package drops to the plane once;

Ø  Corner angle, crossing with three edges of the package, drops once; and

b. The top sustains pressure for 24 hours and its weight is equivalent to the same package stacked in 3m height (including test samples).

6. Gross weight of complete packages doesn’t exceed 30kg.

Gas cylinder for operating mechanical artificial limb

 

 

Small gas cylinder in Item 2.2 is carried for operating mechanical artificial limb. In order to ensure the needs in the travel, you may carry spare gas cylinder in same size.

Energy saving light

 

 

An energy-saving lamp for personal or domestic use in retail package

Radioisotope pacemaker or other devices or medicines implanted into the body

 

Carried personally

 

Radioisotope heart pacemaker or other medical devices, including the devices implanted in vivo and in vitro of human body and driven by lithium batteries or the medicines implanted in the body as a means of treatment.

Medical or clinical thermometer

 

 

 

Only one small medical or clinical thermometer for personal use, containing mercury, is placed in a protective box.

Mercury barometer or thermometer

 

Each representative of the governmental meteorological bureau or similar official institution, is only limited to carry a mercury barometer or thermometer. Mercury barometer or thermometer shall be placed in the strong package in which the bag shall be made of the sealing lining or the strong leak-proof lining or anti-piercing material so as to prevent the leakage of mercury from the package.

Small non-flammable  gas tank

 

1. It is an automatic gas-loading safety device, for example, small gas tank prepared to the life jacket or life vest:

a. Only one safety device per person is allowed;

b. Package of the personal safety equipment must be protected against inadvertent startup;

c.It is limited to be carbon dioxide or other gases in Item 2.2 that won’t cause secondary risk;

d. Gas tank must be used for gas loading;

e. Small gas tanks and spare gas tanks, equipped with the equipment, shall not more than 2.

2. Other devices

a. Small gas tanks, carried by each person and containing carbon dioxide or other gases in Item 2.2 without secondary risk, shall not exceed 4;

b. Water capacity of each gas tank shall not exceed 50ml.

Note: the carbon dioxide gas tank with 50ml water capacity is equivalent to 28g gas tank.

Non-infectious samples

 

 

1. Samples:

a. It shall be wrapped in paper towel coated with alcohol or alcohol solution and then placed in a heat-closing plastic bag. The free liquid in the bag must not exceed 30ml; or

b. It shall be placed in a small bottle or other rigid containers in which the alcohol or alcohol solution should not exceed 30ml;

2.Place the prepared sample in a plastic bag and provide heat seal for it;

3. Then place the sample bag in another plastic bag with absorbent material and provide heat seal for it;

4.The packed bag is placed in the strong outer package with proper padding material;

5. The total quantity of flammable liquid contained in each outer package shall not exceed 1L; and

6.The complete package must be marked with scientific sample. It is unrestricted and it is applicable to the special provision A180.

 

Note 1: All electrical devices are prohibited from being charged on-board.

Note 2: The accompanied liquid items in the above schedule must meet the requirements in II-2 accompanied liquid items under this specification.

Note 3: If any passenger carries dangerous goods in the aircraft departing from China subject to be approved by the passenger, the captain must be notified.



 

 

 

 

 

 




Fare Manual of Beijing Capital Airlines International Routes

Special Notice:

1.       Due to adjustments of international routes and published rates, the fare sheets for international lines are not included in this manual, Please refer to the sales system for details.

2.       Because ADDON, SPA fare changes frequently, they are not included in this manual, Please refer to the sales system for details.

3.       Due to adjustments of international routes and baggage provisions, the free baggage allowances for international routes are not included in this manual. Please refer to policies issued for international routes’ Baggage Provisions.

4.       Due to adjustments of international route, the transfer and stopover provisions for international routes are not included in this manual. Please refer to the Policies for rules.

5.       All sales offices must comply with the MCT at the time of sale. It is strictly prohibited to sell an interline ticket of which the connecting time is less than the published MCT. Ticketing offices that fail to follow this rule are fully responsible for the consequences. The ground service department notice for MCT shall prevail.

If the contents of this manual have been changed after issued, please refer to the latest business notification of JD.

Abbreviations:
Beijing Capital Airlines - JD
RBD - Reservation Booking Designator
RT - Round Trip
OW- One Way
GDS - Global Distribution System
PNR - Passenger Name Record
ATBP - Amount to Be Prorated
FBA - Free Baggage Allowance
EBC - Excess Baggage Charge

MCT- Minimum Connecting Time

IIT- individual Inclusive Tour





Part I - General Rules for IIT

1. Scope Of Application:
This manual applies to sales by all oversea branches of Beijing Capital Airlines (JD) and its designated ticket agents. The Sales and Marketing Department of JD reserves the right of final interpretation.

2. Validity:

Execute from the issued day (Mar 16th, 2018). Since the issued day of this policy, the primary《JDIR17018+Fare Manual of 2017 Beijing Capital Airlines Co. Ltd. International Routes2017-04-17》is discontinued.

3. Class Mapping of International and Regional Sectors Operated by JD:

Business Class: C/D/Z/I/R/J. J class is reserved for no charge tickets.

Premium Economy class: W/E

Economy Class: Y/B/H/K/L/M/X/V/N/Q/P/A/U/T/G/S/O.

G class is reserved for GIT; U/T class is reserved for through fare; S class is reserved for redemption of Fortune Wings Club miles; O class is reserved for no charge tickets.


4. V.V. (vice versa) is not applicable (except for ADDON and SPA sectors).

5. Fare Combination:
(1)ADDON and SPA fares must be combined with sales fares of JD international & regional sectors and cannot be used independently. Terms and conditions for JD international& regional long-haul sectors apply to the entire journey. 

(2)1/2 RT basis combination

On a half RT basis, the combination between fares of JD international &regional outbound sectors is permitted, which can form a RT /OJ journey (unless otherwise specified), in which case the most restrictive tariff rule and the lowest commission rate will apply for the entire journey. When outbound and inbound flights depart in the middle of week or over a weekend, the fare will be the combination of midweek fare and weekend fare.

For example: A passenger has booked a round-trip ticket for L and X respectively, so the total fare for the entire journey is the combination of half of L class RT fare and half of X class RT fare, the tariff rule of X class applies to the combined fare. The fare basis should be input respectively; the tour code for L class fare and tour code for X class fare should be input in TC box at the same time.

If the passenger is child, children discount applies for L but not for X. The total fare will be the sum of 75% of L class half RT fare and 100% of X class half RT fare. The rest of the tariff rules are the same as adults.


6. Children/ Infant Discounts

(Notice: whether a child or an infant discount is applicable refers to their age on the date of commencement of travel on the first JD international or regional long-haul sector)
(1) Children Discount

1) A Child is defined as a person who has reached his/her second birthday but not reached his/her 12th birthday (2-11 inclusive).

2) Children fare is 75% of applicable adult fare (if this RBD applies to children discount). “CH25” should be added after the applicable FAREBASIS.

3) The fuel surcharge standard for a child is the same as that of an adult. Children are not required to pay the Civil Aviation Development Fund fee. The tariff rules are the same as adults.

4) Children are required to reserve together with their accompanied adult in the same PNR. In special circumstances, when the adults and children are not reserved in the same PNR, the child’s PNR should be remarked “RMK adult ticket number” when issuing children ticket with 1E system. When purchasing children's tickets on JD’s website, it should be booked with the accompanied adult together. If the child’s ticket was wrongly issued as adult’, this ticket should be refunded voluntarily, and a new ticket should be reissued. All the adverse consequences arising should be undertaken by the booker.

5) Minors must be accompanied by an adult over the age of 18. If a minor is not accompanied by an adult but meets JD’s unaccompanied minor transportation conditions, the minor may make use of the unaccompanied minor service; otherwise, unaccompanied minors are not allowed. Minors traveling with an adult must purchase tickets with the same service level as the accompanying adult. If passengers wish to purchase tickets in different service levels for an adult and a minor, the minor may use the unaccompanied minor service if the minor meets JD's unaccompanied minor transportation conditions. The minor must occupy a seat for the purchased service level. If the minor does not meet JD's unaccompanied minor transportation conditions, the minor is not permitted to buy a ticket in a service level different from that of the accompanying adult.

Notes: Please refer to the Ground Service relevant regulations from the same period for the definition of unaccompanied minor and operating rules for handling the unaccompanied minor service.

6) Every adult passenger, who is over 18 (inclusive) and has full capacity for civil conduct, may carry up to five children, if children amount are more than five, the other children ‘s tickets can be issued as UM.

7) Unaccompanied minors are not eligible for a children discount; the adult fare applies. UM is exempt from the charge of civil aviation development fund.

8) If a child reaches 12 years old during the journey, the difference between children fare and adult fare will not be charged for JD operated sector. If the itinerary includes segments operated by other airlines, please refer to the provisions of the corresponding airlines.


(2) Infant Discount

An infant is defined as a person who has not reached his/her second birthday (under the age of 2) as of the date of commencement of travel on the first JD international route sector. The infant must travel together with the accompanying adult, can’t travel separately. Infant ticket must be issued at the same purchased service level as the accompanying adult.

1) For infant under 2 years old (exclusive) does not occupy a seat, “IN90” should be added after the applicable FAREBASIS,the applicable fare is 10% of the applicable adult fare (if this RBD applies to infant discount).
2) For infant under 2 years old (exclusive) occupying a seat shall be charged the applicable children’s fare. If there is no children discount for this RBD, the adult fare should be applied.

3) If an infant reaches 2 years old during the journey, the difference between infant fare and children fare will not be charged for JD operated sector. If the itinerary includes segments operated by other airlines, please refer to provisions of the corresponding airlines.

4) Every adult passenger over the age of 18 and who has full capacity for civil conduct can carry no more than 2 infant passengers. When carrying two infants, one of them pay 10% of adult fare, the other one is identified as INS (infant occupying a seat) and will be charged for applicable children’s fare.

5)There is no handling charge for changes to infant (infant without seat) tickets.  The rules for infants with a seat are the same as those for children.

6)Fuel surcharges and the Civil Aviation Development Fund fee are not charged on infant tickets.


7. Agent Commission (The following commission rate is not divided whether the interlined journey is carried solely by JD or combined by JD and other airlines)

(1) the ticket that the ticketing place and the travel origin are both within china commission refers to the Specific business notice.

(2)the ticket that the ticket issuing in china but the travel origin is outside china commission refers to the Specific business notice.

(3)Children and infant commission rate is the same as adult.

(4)There is at least one JD international/regional sector, when issuing other airline public fare with JD ticket stock, If JD international or regional sector is outbound segment, the commission fee is carried out in accordance with the above provision article (1). If the JD international or regional sector is inbound segment, the commission fee is carried out in accordance with the above provision article (2). If there is no JD international sector for the entire itinerary, issuing with JD ticket stock is not permitted. When JD fare is combined with other airlines’ fare, JD ticket stock may be used for issuing this kind of itinerary by the presence of IET. However, the applicable ticketing rules shall be implemented separately in accordance with the relevant provisions of their respective airlines.

(5)For code share flight commission rate refers to the Specific tariff provision when JD is the marketing carrier.


8. Definition and conditions for international students

(1)International students: Chinese students who study abroad or foreign students who study in China.

(2) Eligible passenger: International students and their immediate family members (including parents, spouse, sons and daughters)

(3)Ticket issuing rules: Input SD (applicable to student) or ASD (applicable to family member) after the name of the passenger in “NAME OF PASSENGER” field. In order to ensure passenger enjoy the special baggage allowance, please use QTE:SD/JD command when quoting the fare.

(4)Rules for buying ticket: Passenger should provide a copy of their passport and student card or Certificate of Admission; the ticket number should be added to the copies as the settlement certificate. Up to 2 family members accompanying international student may have a ticket issued as the student fare. The family members must provide appropriate documentation that is able to prove their identity and relationship to the international student passenger ready to present for verification throughout the journey. Other kind of certificates (such as an ISIC card) is not accepted as proof of international student status.

(5)Travel Restrictions :

1) International students and their family members should be in the same itinerary.

2) International students and family members should make reservations on the same outbound flight; the return flight has no such restrictions.


9. Sales Rules:

(1)The tariff rule in this manual is valid on 898 ticket stock (including JD tickets and neutral tickets validated on JD).

Notes: This provision is also applicable to the JD international charter flight IIT sale, except specified in the contract for the charter flight.

(2) The tariff rule in this manual is valid for other airline ticket stock, which has signed MITA/BITA contract and built IET connection with JD.

(3)All saleable fares must be in accordance with the actual itinerary and applicable fare table. IIT fare must have a reservation on the outbound trip;” OPEN” status is not allowed.

(4)Fares and tariff rules of JD code share flights operated by another carrier should comply with relevant provisions published by JD(unless otherwise specified). For the free baggage allowance, please refer to the standard shown in the GDS.

(5)Seasonality is determined by the date of commencement of travel on the first JD international or regional long-haul sector.

(6)All sales offices should strictly use the fare and the matching reservation class/ fare type when ticketing. Sales offices or personnel who fail to comply with matching reservation class/fare type, are obliged to pay a penalty fee (equivalent to 100CNY) per ticket and compensate for the fare difference. If a booking class without a JD fare is sold, the fare difference between the fare sold and the IATA published fare should be paid as compensation by the issuing sales office or personnel.

(7)Tickets for special passengers must be issued at a JD appointed sales office, providing that the arrangements to accept the passenger have been made. For more information, please call the JD 24 hour hotline +8610 95375.

(8)Passenger should prepare and provide all the necessary and valid certificates for taking the flights. If the passengers are denied boarding due to invalid certificates, JD will take no responsibility.

10. Input API Information:

DAPI:/P1(Passengers serial number)the format of the instruction is below: the information between the horizontal lines must be input):

SSR DOCS JD HK1 ID Type/Country of issuing license/ID Number/Nationality/Date of birth/Gender/Valid period of Documents/Passenger NAME(copy as passport)/ Identification of the holder H/P1

SSR DOCO Code for airlines HK1 birthplace /Type V/VISA No./Place of issuing the card/the date of issuing the card/Valid country or the region of the card/Identification of Infants I/P1

America& Canada route need to be input the following info:

SSR DOCA JD HK1 Dindicating the destination/Country/Detailed address/City/information of the located province, city(state) /Postcode/I Identification of Infants/P1

SSR DOCA JD HK1 Rindicating the place of residence/Country/detailed address/City/ information of the located province, city(state) / Postcode /I Identification of Infants/P1

11. Provisions for Issuing Ticket:

(1)     The ticket Time limit should refer to the earlier one between the time limit shown in the GDS and the time made by the booking unit

(2)     ADDON sectors operated by JD and sectors operated by other carriers (including SPA and ADDON) should be issued on the same ticket or on a conjunction ticket, together with JD international and regional sectors.

(3)     The correct passenger codes should be added after passenger’s name (e.g. SD, CHD, INF (infant without seat), INS (infant with a seat) etc.).Titles such as MR/MS are not mandatory.

(4) “FARE BASIS” BOX:

1) Input fare basis corresponding to the booking class in the fare table.

2) Children: input “CH25” after FARE BASIS;

Infants: input“IN90” after FAREBASIS.

(5) “ENDORSEMENT / RESTRICTION” BOX

Input “Q/NON-END/PENALTY APPLY”,which means that endorsement is not allowed; For details on re-book/refund, please refer to the corresponding tariff rules.
Refund/re-book time refers to the time of changing the PNR in the system.

(6)The quoted fare using auto-pricing command in GDS should be settled at the face value of ticket, and there is no need to input tour code. The quoted fare using manually-pricing command in GDS, the complete tour code and fare basis must be input as per fare policy. If only one policy is used, the corresponding tour code should be input in TC box correctly and completely. If the fare is a combination between two policies, input the first tour code in TC box correctly, the second tour code should be input with the format ”FC XXXXX TEXT/TC TOURCODE” in the FC box correctly and completely

(7)“NOT VALID AFTER” box
1) Input the period of validity of the booking class with the more restrictive conditions.

2) When selling the fare with a maximum stay requirement, there should be an annotation of the expiration date. If the expiration date is beyond, an upgrade of the booking class should be made.

3) If passenger requests to change the departure date of the JD international/regional sector, the fare validity should be recalculated according to the new departure date of JD international/regional sector, the “NOT VALID AFTER” box should be amended as well (handled by JD authorized sales office or +8610 95375).

For example: TAO-MEL-TAO international sector booked in L class, fare validity is 6 months. The departure date is 01 Jun, so the fare is valid until 01 Dec. If the departure date changes from 01 Jun to 05 Jun, then the new deadline will be 05 Dec; if the departure date changes from 01Jun to 25 May, then the new expiration date will be 25NOV.

(8) Fare validity:

The period of validity should be calculated from the commencement of travel date of the first JD international & regional long-haul sector; the deadline is determined by the travel date of the last JD international &regional long-haul sector (local time).

For example : the itinerary is PEK-TAO-MEL-TAO-PEK, international sectors are all booked in L class, fare validity is 6 months, then TAO-MEL-TAO can be completed within 6 months.

12. Sequence of sectors listed in the ticket:

Tickets booked in all classes of Beijing Capital Airlines (JD) international& regional sectors must use the itinerary listed in the ticket sequentially. In the event the coupons are used out of sequence, the ticket is deemed void. For tickets booked on RBD U/T, in the event of being totally unused, the ticket is permitted to be refunded within the period of validity of ticket; if the ticket is partially used, unused sector are not permitted to be refunded(tax is refundable).The ticket is permitted to be changed, with the changed ticket used sequentially. For tickets booked in other RBDs, those with an unused sector are permitted to be refunded within the period of validity; the ticket is also permitted to be changed, the changed ticket can be used sequentially.

If passenger cannot use the itinerary listed in the ticket sequentially for an irregular flight reason, the ticketing transaction is referred to the ticket handling rules published about JD international irregular flight regulations.

13. Changes to the ticket (including the voluntary change of date/ RBD/routes, change of passenger name is excluded. For the involuntary change, please refer to <JD Ticketing Rule for JD international/regional irregular flights>.

Ø  Using TRR, the principle for choosing fare/change fee in GDS, are as follows

(1)     How to Choose Applicable Fare and Calculate Fare Difference after Automatic Change.

When calculating the new ticket fare after an automatic change. The fare should be calculated in combination with the original ticket flight information; the applicable lowest fare should be selected as long as all the applicable fare rules are met.

Changes for partially used ticket: the new ticket fare should be calculated the fares applicable to all travel at the original ticket issuing date

Changes for unused tickets:

1)        Once the change of outbound trip has occurred, the new ticket fare should be calculated according to the fare applicable to the entire itinerary at the change date.

2)        If only the return trip is changed, the fare/tax differences between the original ticket and the fares applicable to the entire itinerary at the original ticket issuing date /the fare applicable to the entire itinerary at the change date should be both calculated, the lower one should be selected.

If the new fare is lower than the original, the fare difference is non-refundable; if the new fare is higher than the original, the fare difference should be paid by passenger.


(2)How to Calculate the Tax Difference after automatic change:

If the new taxes are higher than the original, the tax difference will be refundable; if the new total taxes are lower than the original, the tax difference should be paid by passenger.


(3)The principle of the change fee selection after automatic change

1) The highest among change fees applicable to original booking class of the changed sectors should be paid.

2) The change fee should be selected based on the standard of the original ticketing date.

3) The change fee should be charged for every single change, and it should be non-refundable when refunding ticket.

4) When flight date change and other kinds of ticket changes are made at the same time or several sectors are changed at the same time, change fee can be charged once. If sectors are separately changed, change fee should be paid when the change is made.

5) When the changes are made before the departure time of change sector, NO-SHOW fee should not be charged in the system. When the changes are made after the departure time of changed sector, NO-SHOW fee will be charged in the system, it is not related to cancelling of the seat before departure time.


(4)The principle of the exchange rate selection after automatic change

The principle of the exchange rate selection is the same as the principle of the new ticket fare selection.


Ø  The difference between manual change operations and automatic TRR operations:

When manual change operations are made for passengers, the calculations of the new fares and the selection of change fees/the exchange rates are the same as the TRR function in principle, except for the following:

(1) When the original tickets are totally unused and the changes are made only on the return trip, the new fares will be calculated according to the fares applicable to the entire itinerary at the original ticket issuing date.

(2) The differences of taxes/fees are still calculated according to the principle of not refunding the excess payment but repaying the deficiency.

(3)The NO-SHOW fee is still collected according to whether the seats in the PNR are cancelled before departure.


Ø  How to calculate the fare when JD international/regional sector interlines with sectors operated by other airlines

(1)   If the ADDON/SPA fare is applicable: the non-JD sector should be in the same FC with JD sector, and certain conditions for ADDON/SPA fare should be met.

(2)     If the published fare is applicable: when issuing non-JD sector with JD ticket stock, the published fare should be according to the quoted fare after using QTE:/JD, the OW published fare applicable to the RBD of the non-JD sector should be paid. The fare of non-JD sector in FC item in PNR should be the same as the collected published fare, IT state or zero face fare in FN item are not permitted.

(3)Credit exchange ticket、discount ticket should be issued with IT state in FN item. Special instructions: When upgrading a ticket with credit exchange, it is not permitted to increase the face fare artificially, and should be issued according to the FC item of original ticket. If the FC item of the original ticket is IT, the FC item of new ticket should be issued with zero face fare; other conditions should be the same as the above.

(4)Special Instructions:

1)        For a ticket that can be issued/reissued automatically, please try to avoid issue/reissue manually.

2)        For a ticket issued manually: non-JD ADDON/SPA sectors are included in the itinerary, the RBD of which should be applicable to the negotiated RBD.

When manual ticket issuance is necessary (For example: the correct fare cannot be quoted automatically or the fare is in a policy not published in GDS), the ticket should be issued with IT state in FN item.

3)        For a ticket reissued manually, the fare should be selected in accordance with the lowest quoted fare of the applicable RBD, the NUC in FC item should select the fare of lowest RBD.

Ticket issuing for the first time or ticket reissuing should be made the same way as above.

For an open date ticket, making a reservation for the first time in the original RBD should be made without an additional fee; a change fee will apply to subsequent reservation changes.


Ø  Ticket change Due to Illness Reason

If passenger requests to change ticket for illness/medical reason, after the necessary documents are provided, rebooking within the same RBD is free of charge. Ticket not permitted to be rebooked can also be rebooked without a change fee. For the upgrade of RBD due to a ticket change, the fare difference should be paid. For a fare change due to ticket change, the difference between the new fare and the original should be calculated. If the new fare is higher than the original, the fare difference should be paid; if the new fare is lower than the original, the fare difference will not be refunded. However, the following conditions must be met for an illness/medical waiver:

Passenger should request to change ticket prior to flight departure time, and cancel the seat; the ticket should be changed the same way as an involuntary change at the original issuing place or the JD authorized office. The contents (generally to include passenger name, time and symptoms of the illness) of the certificate for involuntary change must be accurate and may not be altered. If not, the certificate will be deemed as invalid, and ticket cannot be changed the way for reason of illness. When changing a ticket for an illness/medical reason, passenger should provide original certificate. Certificate should be examined and witnessed by the sales clerk and signed. The document submitted to the financial department should preferably be the original; however, if the passenger requires the original for reimbursement purposes, a photocopy is also acceptable.

1) When passenger requests to change a ticket for illness reason prior to check-in deadline:

A. In mainland China, the valid certificate should be: a regular diagnosis proof with the signature of the attending doctor and the official seal of the county or above level hospital, or patient’s medical record, or any receipt of medical fee over 300CNY. The issuing/printing date/time of these certificates must be prior to the flight check-in deadline.

B. Overseas or in Hong Kong, Macao and Taiwan, diagnosis proof must be filled by a qualified doctor recognized by the respective government. In Africa, diagnosis proof can be made by a Chinese medical institution. The requirement for the date of the patient medical record, receipt and the printing of certificate being prior to the departure date are the same as above.

2) When passenger requests to change a ticket at airport or stopover airport (alternate airport) due to sudden occurrence of illness: the certificate should be diagnosis proof/ patient’s medical record issued from an airport medical health center. If the certificate cannot be provided immediately, the chief attendant or the station manager should sign signature on passenger’s ticket in order to obtain approval.

3) If accompanying persons request to change ticket along with the ill passenger at the same time, the ticket can be handled the same way as an involuntary change. If the accompanying person does not change at the same time with the ill passenger, this ticket change will be operated as voluntary change. The number of accompanying personnel entitled to this change cannot exceed two.

4) If passenger requests to change ticket due to the death of an immediate family member, the request should be made prior to flight departure time. As long as the Certificate of Kindred and Certificate of Death of family member (Certificate of Death issued after the ticket issue date) are provided, the ticket can be handled the same way as an involuntary change.


14. Ticket Refunding

(1) Location of Refunding Ticket
1). In principle, the location of voluntary refund should be at the original point of issue. When refunding the ticket, the necessary certificate (e.g. passport etc.) should be provided. If a passenger entrusts a person to refund ticket, that entrusted person’s certificate and letter of authorization written by the passenger are also necessary.

2) For the involuntary refund, please refer to <JD Ticketing Rule for JD international/regional irregular flights>.

3) If a passenger cannot refund ticket at the original place of issue due to special reasons, the passenger can request to refund the ticket at a JD authorized ticket office (not the original issuing place). The ticket office where the ticket is refunded, should receive authorization from the original place of issue first, according to the following procedures:

① The refunding ticket office may contact the agent by email to confirm the sale price (CCing the issuing ticket office for their records) and obtain the agent’s written consent.

Alternatively, the issuing ticket office may contact the agent by email to confirm the sale price and obtain the agent’s written consent. Ticket offices can only refund tickets issued in a different location after obtaining authorization. They should convert the refund into the local currency using the system exchange rate, based on the refund amount provided by the original ticket issuer.

Ticket offices that cannot locate an overseas ticket issuer should contact the Capital Airlines financial settlement department to confirm the actual sale price of the ticket. Then they should directly refund ticket based on the refund amount provided by the financial settlement department, converting it into the local currency using the system exchange rate.

4)  Notes about refunding at a JD ticket office

① Totally unused ticket

For voluntary refund: finance department can claim back the commission from the agent by ADM.

For involuntary refund: if the refund is caused by illness or other force majeure incidents, finance department can claim back the agent’s commission by ADM. (Refer to * section)

②Partially used ticket

Same as above

If the commission needs to be claimed back, the amount is: fare amount to be refunded X the actual commission rate of the refund ticket.

* NOTES:

1.Except for irregular flight reasons, a JD sales office cannot exchange an agent’s neutral ticket in OI command.

2. If a JD sales office has exchanged an agent’s neutral ticket into a JD ticket, finance department can get the commission back from the agent by ADM.


(2) Deadline for refunding ticket:

If the ticket is totally unused, it can be refunded within 12 months from issue date; if a ticket is partially used, it can be refunded within 12 months from the date of commencement of travel of the first sector listed in the ticket.


(3)JD will refuse to refund a ticket in any of the following cases:
1) Beyond the expiration date of refunding ticket.
2) Failed to provide valid Certificate or ticket submitted is invalid.
3) There is no amount to be refunded after calculation.
4)The coupons are used out of the sequence.

5) The sectors which are given up voluntarily.

(4) Calculation of amount to be refunded for voluntary refund:
1)For a totally unused ticket: Deduct the refunding fee applicable to the RBD on JD’s international & regional sector, the remaining amount should be refunded to passenger.
2)For a partially used ticket:

(A)   Deduct the RBD’s OW fare of the used sector (for the ADDON or SPA sector carried by other airlines, deducting the corresponding OW published fare of booking class on the day of commencement of travel) , and charge the refund fee applicable to JD international/regional sector of the booking class, the remaining amount should be refunded to passenger.

(B)    If the ADDON sector is carried by JD and only ADDON sector is used, deduct the booking class’s OW published fare of JD ADDON sector on the date of commencement of travel, and charge the refund fee applicable to the JD international/regional sector of the booking class; the remaining amount should be refunded to passenger.

(C) If ADDON/SPA and JD international sector are both used, for the ADDON or SPA sector deducting the ADDON/SPA fare, and deducting JD international sector corresponding OW published fare of booking class on the day of commencement of travel, and charge the refund fee applicable to JD international sector of the booking class, the remaining amount should be refunded to passenger.

(D) If all JD international/regional sectors and sectors carried by other airlines are used, JD ADDON sectors can be refunded without a refund fee.

(E) If the original RBD of used sectors has no OW published fare, deduct the published fare of its next higher RBD, the fare and ticket validity of which should be higher than original one.
3) Children refund ticket is handled the same way as adult passenger; refund fee is free for infant passenger.

4)When passenger requests to refund an upgrading ticket:If ticket is totally unused, the fare difference should be refunded to passenger and the refunding fee applicable to the original RBD should also be charged. If JD’s international sectors are totally unused and only ADDON/SPA sectors have been used, deduct the applicable OW published fare of used ADDON/SPA sectors and refunding fees applicable to the original RBD on JD international sector, the remaining amount (including the fare difference paid for upgrading) should be refunded to the passenger. If JD’s international sectors have been partially used after upgrading, deduct the published OW fares of used sectors and refunding fees applicable to the new RBD on JD’s international sector, the remaining amount should be refunded to the passenger. The fare difference paid for upgrading will not be refunded.

5) When the passenger refunds before the flight departure, no-show fee will not be charged; when the passenger refunds after the flight departure, no-show fee will be charged. The determination standard of collecting no-show fee is according to whether the seat has been canceled before the flight departure.


(5) Involuntary refund refers to 《JD international irregular flight ticket handle regulation》.

(6) Taxes to be refunded

1) Unused taxes should be refunded to passenger at time of ticket refund. JD will refuse to refund taxes to passenger in any of the following cases:

A- Beyond the deadline of refunding ticket.

B- Identity Documentation or ticket submitted is invalid.

2) For a non-refundable ticket, fares are non-refundable, but the taxes not yet used should be refunded to passenger.

3) After calculation, if the amount to be refunded is a minus, the fare difference should be paid first by passenger, and then the unused taxes will be refunded to the passenger.

(7)Refund carry

For CNY, unit digit should be carried to ten. When referring to commission or subtracting the fare, the carrying step should be processed firstly.


(8) Ticket Refund Due to Illness Reason

Passenger should request to refund ticket prior to flight departure time, and cancel the seat; the ticket should be refunded as an involuntary refund at the original issuing place or the office where JD authorized. The contents (mainly include passenger name, time and symptoms of the illness) of certificate must be accurate, and may not be altered. If not, the certificate will be deemed as invalid, and ticket cannot be refunded the way as an involuntary refund. When refunding a ticket for an illness/medical reason, passenger should provide original certificate. Certificate should be examined and witnessed by the sales clerk and signed. The document submitted to the financial department should preferably be the original; however, if the passenger requires the original for reimbursement purposes, a photocopy is also acceptable.

1) When a passenger requests to refund a ticket for illness reason prior to flight check-in deadline:

A. In mainland China, the valid certificate should be a regular diagnosis proof with the signature of attending doctor and the official seal of the county or higher level hospital, or patient’s medical record, or any receipt of medical fee over 300CNY. The issuing/printing date/time of these certificates must be prior to the flight check-in deadline.

B. Overseas or in Hong Kong, Macao and Taiwan, diagnosis proof must be filled by a qualified doctor recognized by the respective government. For cases in Africa, diagnosis proof can also be issued by Chinese-funded medical institutions. The requirement for the date of the patient medical record, receipt and the printing of certificate being prior to the departure date are the same as above.

2) When passenger requests to refund a ticket at airport or stopover airport (alternate airport) due to sudden occurrence of illness: the certificate should be the diagnosis proof of patient’s medical record issued from an airport medical health center. If the certificate cannot be provided immediately, the chief attendant or station manager should sign signature on passenger’s ticket in order to obtain approval.

3) If accompanying persons require a refund of their tickets along with the ill passenger, the ticket may be refunded at the same time, as an involuntary refund. The number of accompanying persons cannot exceed two.

4) If passenger has to designate a person to refund a ticket, the original edition of the entrusted person’s certificate and passenger’s certificate (or photocopy) are also necessary to make an involuntary refund.

5) If the passenger is deceased, with a death certificate provided, the ticket can be refunded the same way as refunding for illness/medical reason.

6) If passenger requests to refund a ticket due to the death of an immediate family member, the request should be made prior to flight departure time. As long as the Certificate of Kindred and Certificate of Death of family member (Certificate of Death should be issued after the ticket issued date) are provided, the ticket can be handled the same way as illness refund.

15 Provisions for ADDON/SPA sector

(1)ADD-ON/SPA fare can only be combined with JD international/regional fare, and cannot be used separately. The tariff rule applicable to JD international//regional sector, will apply to the combined fare enroute. When issuing ticket, ADDON/SPA sector and JD international/regional sector must be in the same fare component.

(2)Rules for combination between ADD-ON/SPA sectors and JD international/regional sector:

Economy class fare on ADDON/SPA sector can be combined with economy & business class fare on JD international/regional sector;

First/business class fare on ADDON/SPA sector can only be combined with business class fare on JD international/regional sector; combination with JD international/regional sector economy class fare is not permitted.

(3) The above fare is IIT OW price, RT=2*OW; IIT ADDON/SPA sector fare does not apply to group travel.



Part II –Baggage Provisions

1. IATA Resolution 302 (for non-U.S./Canada routes)

Baggage provisions are defined as free baggage allowance rules and baggage charges. For the purposes of baggage provisions selection, the following 4 step process should apply for interline journeys:

Step 1: If the published baggage provisions among all participating carriers are the same; these provisions will apply.

Step 2: where the one or more published baggage provisions differ between participating carriers, apply any common provisions and where provisions differ the published baggage provisions of the Most Significant Carrier (MSC).

In case of code share flights this will be the Marketing Carrier, unless that carrier publishes a rule stipulating that it will be the Operating Carrier.

Step 3: If the MSC does not publish baggage provisions for the journey concerned apply the publish baggage provisions of the carrier accepting the baggage at check-in.

Step 4: If the carrier accepting the baggage at check-in does not publish baggage provisions for the interline journey concerned apply the published baggage provisions of each operating airline sector-by-sector.


Remark: The principles for selection of MSC (one MSC for each baggage portion) are as follows:

(1)For travel between two or more Tariff Conference areas, the carrier performing carriage on the first sector that crosses one area to another.

Exception: TC123 only, the carrier providing carriage on the first sector that crosses between TC1 and TC2.

i.e. the journey is MAD-JD-X/TAO-HX-HKG, and also a baggage checked portion, the sector that first crosses areas is MAD-TAO(TC2 to TC3),so the carrier of this sector “JD” is the MSC.

(2)For travel between Tariff Conference sub-areas, the carrier performing carriage on the first sector that crosses from one sub-area to another.

i.e. The journey is KRT-JD-X/DXB-KQ-NBO, and also a baggage checked portion. The journey is within TC2, the first sector that crosses one sub-area to another is “DXB-NBO” (Middle East sub-area to Africa sub-area), and the carrier of this sector “KQ” is the MSC.

(3)For travel within a Tariff Conference sub-area, the carrier performing carriage on the first international sector.

i.e. the journey is TAO-JD-X/BKK-GA-SIN, and also a baggage checked portion, the journey is within the Southeast Asia sub-area in TC3, the first international sector is TAO-BKK(China P,R to Thailand), the carrier of this sector “JD” is the MSC.


2. IATA Resolution 302 (for U.S./Canada routes)

(1) For passengers whose ultimate ticketed origin or destination is a U.S/Canada point, the baggage provisions selected at the beginning of the itinerary shall apply throughout the itinerary, regardless of stopovers.

i.e. the journey is TAO-JD-SEA-F9-DEN-F9-SEA-JD-TAO, passenger departs from TAO and the ultimate destination is DEN in USA. Therefore, as the first carrier in the whole itinerary, JD baggage rules will apply throughout the journey, regardless of stopover.

(2)In the case of code share flights, the Marketing carrier’s baggage provisions will be selected.


3. Notes to the sales offices when issuing the tickets:

(1)The sales offices should print the free baggage allowance strictly according to the free baggage allowance automatically calculated in the GDS or the provisions specified in the fare policies, JD will accept the baggage according to the standard shown in the electronic ticket. If the sales office modifies the standard of FBA without authorization, which causes that JD carries more free baggage than the standard or results in passengers’ complaints if JD refuses to take the modified FBA:For the excess baggage, JD will charge excess baggage fees according to the provisions. The sales office should undertake all the responsibilities resulted from the  passenger complaints. For serious cases, JD will punish the sales office depending on the situations occurred.

(2) When the transit time is over 24 hours between the ADDON sector operated by JD (including JD*) and JD international/regional sector, the GDS will automatically judge the ADDON sector to be a single baggage checked portion, GDS will show the baggage allowance of baggage checked portion. When checking in, the staff should guarantee with the standard applicable to the interlined JD international/regional sector.

(3)The designator“A”can still stay in PNR even if changing the FBA manually while using automatically issuing command “DFSQ: A”.
(4)For the tickets which cannot be quoted the correct fare or the correct baggage allowance in the GDS, the correct baggage allowance should be entered in the FC item when issuing the ticket; The GDS will limit the issuing of a ticket if the baggage allowance is not entered correctly.

(5)When issuing ticket, use QTE:SD/JD instruction to get the free baggage allowance. Qualifying passenger types such as oversea students who wish to receive a baggage discount and have qualifying documentation, must show their ID when purchasing tickets for the first time. They may then receive a baggage discount based on the specified passenger type for different routes. Capital Airlines does not provide ticket exchange services for passengers who request such services because of a lack of available baggage discounts.

(6)The rebooking operation may cause several different baggage checked portions to become a single one ( the stopover disappeared in the journey interlined between JD and other carriers ) or it may cause one checked baggage portion into 2 different checked baggage portion ( a stopover occurs in the journey interlined between JD and other carriers). While rebooking, the baggage allowance should be modified in accordance with IATA baggage rules.

(7)All sales offices should remind the passenger who may have excess baggage (overweight, over-sized or an additional piece) or special baggage, to arrive at the airport in advance in order to go through relevant procedures.



Part III - Appendix

Annex I - Airline Ticketing Service Reminder

1. Please ensure the travel documents and visa is valid. If the passenger holds a Chinese passport, please make sure that the passport is valid for at least 6 months; the validity will be calculated from the day the return journey starts; if the validity is less than 6 months, the passport’s validity must be extended prior to having the ticket issued. If you have any questions concerning travel documents and visas, please consult the consulate of the destination country directly for the most accurate immigration information.

2. Valid travel documents are necessary to purchase a ticket and board a flight. Passengers will be asked to show their passport when purchasing a ticket at JD’s ticket counter; when purchasing a ticket through a website, the passenger must complete passport information, Flight origin, transfer and stopover point and destination correctly. Passengers are responsible to obtain and retain the required documents on their own, according to the flight information and to ensure the documents are valid. Passengers should retain travel documents themselves and not put them in checked baggage. If the travel cannot start or is postponed for invalid, expired or missing travel document reasons, JD will not take any responsibility.

3. After a seat has been booked on JD’s international or regional flight, the ticket should be issued within the ticketing time limit; otherwise the booked seat may be canceled. In the event the passenger desires to cancel the booked seat on JD’s international or regional flight (including seats on a flight on another airline), he or she must contact JD’s ticket office or agent as soon as possible.

4. The ticket (inclusive of checked baggage) is a transportation document between the passenger and the airline company, and it is also a document for boarding the flight and reclaiming checked baggage at the destination airport. It can only be used by the passenger whose name is listed in the ticket coupon, and cannot be transferred to any other person or have the name changed.

5. If a ticket is being purchased for a child, an infant or a passenger requiring special assistance (including VIP, passenger with a medical condition, passenger with a physical or mental disability, stretcher passenger, pregnant, unaccompanied minor, etc.) on a JD international/regional flight, it is necessary to contact JD 24 hour hot-line +8610 95375 and e-mail 95071999intl@hnair.com

6. While purchasing a ticket, the passenger should pay the taxes according to government regulations. Due to effect of changing exchange rates and policies, the tax actually paid may fluctuate from time to time. Please issue the ticket promptly; the fare will prevail at the time of issue.

7. Tickets booked in all classes of JD international/regional sectors must use the itinerary listed on the ticket sequentially. In the event tickets are used out of sequence, the ticket will be deemed void.

8. In a passenger needs to re-book/refund a ticket or upgrade the RBD, one can apply to Capital Airlines first, and do the re-booking, refunding or upgrading procedures at the point where the ticket was issued or any other JD agreed place, while the re-booking fee, refunding fee and fare difference should be paid.

9. JD provides free baggage allowance by the piece concept. The free baggage allowance will be provided to the passenger in accordance with the standard applicable to the route chosen. For details, please contact Capital Airlines 24 hour hot-line +8610-95375, e-mail: 95071999intl@hnair.com  consult the clerk at JD’s ticket counter or visit JD’s website.

For matters not mentioned above, please refer to the terms & conditions under 《Civil Aviation Law 》published by CAAC, and《Beijing Capital Airlines General Conditions of International Carriage for Passengers and Baggage》governed by JD.




Passenger for Canada routes please find the attachment below.

Tariff for Canada routes.doc

Passenger for international routes please find the attachment below for detailed information.

Beijing Capital Airline General Conditions of International Carriage for Passengers and Baggage

BEIJING CAPITAL AIRLINES

U.S. Tarmac Delay Contingency Plan

The Beijing Capital Airlines Tarmac Delay Contingency Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport.  We have established this Plan to comply with the U.S. Department of Transportation “Enchanced Protection for Airline Passenger” regulations (14 CFR Part 259). A copy of the Plan can be found on our website http://intl.jdair.net/.

 

1.    For international flights that depart from or arrive at a U.S. airport, we will not permit our aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:

(i)            The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or

(ii)          Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

 

2.    For all flights covered by the Plan, we will provide adequate food and potable water no later than two hours after our aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if our aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

 

3.    For  all  flights  covered  by  the  Plan,  we will  provide  operable  lavatory facilities, as well as adequate medical attention if needed, while our aircraft remains on the tarmac.

 

4.    For all flights covered by the Plan, we will notify our passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.

 

5.      For all flights covered by the Plan, we will notify our passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

 

6.    We have sufficient resources to implement the Plan.

 

7.    We have coordinated the Plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that we serve, including all diversion airports. 


Point-Earning Standard of Domestic Flights (Valid for booking from July 1, 2017)

 Classes

Booking codes

Status Qualifying

Award Points(earned base on eligible spend)

Points(SQPs)

Segments(SQSs)

Base Points

Status Bonus

Business class

C

300%*K

3

10 RMB = 10 points

 Select Card:10 RMB = 1 points

 Silver Card: 10 RMB = 3 points

 Gold Card:10 RMB = 6 points     

 Platinum Card:10 RMB = 8 points

D

200%*K

2

I

150%*K

1.5

Z

125%*K

1.5

Economy class

Y

125%*K

1.5

B/H/K/W

100%*K

1

L/M/Q

75%*K

1

X/U

50%*K

1

E/T/N/V

0

0

Other Classes

J/S/R/G/O

0

0

0

 

Point-Earning Standard of Regional/International Flights (Valid for booking from July 1, 2017 Beijing time)

 Classes

Booking codes

Status Qualifying

Award Points(earned base on eligible spend)

Points(SQPs)

Segments(SQSs)

Base Points

Status Bonus

Business class

C

300%*K

3

10 RMB = 10 points

 Select Card10 RMB = 1 points          

 Silver Car: 10 RMB = 3 points

 Gold Card:10 RMB = 6 points    

 Platinum Card: 10 RMB = 8 points

D

200%*K

2

Z

150%*K

1.5

I

125%*K

1.5

Economy class

Y

125%*K

1.5

B/H/K

100%*K

1

M/L

75%*K

1

X/V/N/W/U

50%*K

1

 

Q/T/E/R

0

0

Other Classes

J/S/R/G/O

0

0

0

 

Notes

I. Award points additional information:


1. Award points earned by flights including base points, status bonus points and promotion bonus points. Award points can be used to redeem award tickets, cabin upgrades and award items.


2. Effective July 1, 2017, award points will be earned based on eligible spend and membership status while flying on all regular “JD” flights operated by Capital Airlines.


3. Out of the total ticket price, the eligible spend can be used to calculate award points. Eligible spend includes base fare and carrier-imposed surcharges paid for your ticket, such as fuel surcharges. Government-imposed taxes and fees, such as a transportation tax, carrier-imposed fees for other products or services will not be awarded points, including but not limited to the following: ticket change fees, excess baggage fees, seat selection payments, upgrade payments, in-flight food and beverage purchases and service charges.


4. eligible spend uses the Chinese Yuan (RMB) when calculating the amount of points to be awarded. If you purchase a ticket in a different currency, the base fare and carrier-imposed surcharges will be converted to RMB and this amount will be awarded to members as points. The conversion rate of eligible spend will be based on the IATA rate on which the ticket was issued.


5. Eligible spend is treated 10 RMB as the minimum unit used when calculating award points. Therefore, portions of the eligible spend that are less than 10 RMB will be treated as 10 RMB. However, if portions of the eligible spend are less than 1 RMB, the system will round the eligible spend down to the nearest 10 RMB increment.


6. Starting July 1, 2017, certain specialty tickets may earn award points based on flight distance and fare class. Specific award point accrual standards are based on valid regulations at the time of product purchase.


7. Starting July 1, 2017, children tickets will earn award points based on eligible spend and membership status.


8. Points for segments operated by Capital Airlines in the interline ticket will be awarded based on eligible spend and membership status. If the segment does not specify eligible spend of this segments, the eligible spend will be calculated based on the percentage of the flight distance of this segment out of the total flight distance, which will then be multiplied by the total eligible spend of the ticket including all segments.


9. Starting July 1, 2017, you can earn up to 75,000 award points per ticket, including any membership status bonus points and excluding bonuses from applicable promotions.

II. Award points additional information:


1. Status Qualifying Points (SQPs) represent a percentage of the actual miles flown (including applicable minimum mileage guarantees) based on Fortune Wings Club member airlines or partner airlines and the booking code purchased. SQPs are only used to determine membership status, not redemption.


2. Status Qualifying Segments(SQSs) are segments you earn on eligible purchased tickets for flights on affiliate member airlines or partner airlines of the Fortune Wings Club. SQSs are used to determine membership status.


3. Booking Code refers to the code indicated in the column of “CLASS” on the ticket. Please pay special attention, as it affects your SQPs and SQSs accrual.


4. SQPs are accumulated in “kilometer” and in accordance with the "Ticketed Point Mileage” (TPM) published by IATA. In the case of a flight distance over 500 kilometers, K refers to the actual flight distance. In case of flight distance under 500 kilometers, K will be calculated to mean 500 kilometers.


5. You can accumulate SQPs and SQSs while taking regular “JD” flights operated by Capital Airlines.


6. Children tickets, which are 50% of the adults’ ticket price, could earn 50% of the SQPs according to the above point-earning standards.

III. Other information:


1. Award points, SQPs and SQSs will not be accumulated in the following situations:
(1) Taking special flights, code-sharing flights or charter flights.
(2) Taking flights not operated by the Fortune Wings Club’s member airlines or its partners.
(3) Taking flights prior to registering as a member of the Fortune Wings Club.
(4) Free tickets, Award Tickets(including Fortune Classic Award and Fortune Flex Award)
(5) Group tickets.
(6) Other tickets that Capital Airlines have specified that are not eligible to earn points. 


2. Points or segments for the same flight can only be credited into one Fortune Wings Club account of one passenger.


3. In case of signing transfers to other airlines, the point-earning standard will follow the transfer contracts signed with the other airline companies.


4. Please keep your boarding pass, a copy of your ticket and partners’ bill until the points are credited onto your account.


5. The above standard is the normal standard for points accumulation. In the case of any promotion, the point-earning standard during the promotion should be subject to the standards published in the “Special Offers” section on the Fortune Wings Club’s website.


6. The Fortune Wings Club has the right to adjust the above standards at any moment.

 


Notice of Baggage Regulation of Beijing Capital Airlines International Routes


BEIJING CAPITAL AIRLINES

  U.S. Customer Service Plan

The Beijing Capital Airlines Customer Service Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport. We have established this Plan to comply with the U.S. Department of Transportation “Customer Service Plan” regulations (14 CFR Part 259.5). A copy of the Plan can be found on our website http://intl.jdair.net/.

 

Lowest fare available

We are committed to offering our passengers the lowest available fares for their specific flights. When our customers contact us to inquire about a fare or make a reservation through our website, at the ticket counter, or by calling our reservation center, we will disclose that the lowest fare offered may be available elsewhere if that is the case.

 

Delays, cancellations and diversions

In the event of a delay, cancellation or diversion that lasts 30 minutes or more, we will notify our passengers within 30 minutes after becoming aware of the disruption. Flight status information will be provided in the boarding gate area, on our website, and through our telephone reservation system. Flight display systems will also be updated, provided that we have control over such displays or can provide the information to the party who controls the display.

 

Baggage delivery

Beijing Capital Airlines will be liable for any destruction, loss or damage to checked baggage occurring during carriage in flight or within a period controlled by Beijing Capital Airlines to the extent provided by applicable convention. However, Beijing Capital Airlines will not liable for damage to baggage (including checked baggage, unchecked baggage and hand baggage) if it is caused by the defect, quality or flaw of the baggage.

 

Cancelling reservations

We will provide a refund for flights to and from the U.S. if you choose to cancel the booking within 24 hours of purchase, provided that the booking is made at least one week prior to travel.

 

Refunds

Refunds due will be promptly issued to the credit card used at the time of booking. Cash payments will be reimbursed to a nominated account within 20 days. Fees charged for optional services that were unavailable or not provided due to an oversale situation or flight cancellation will be refunded to the passenger.

 

Accommodating passengers with disabilities

Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at US airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

 

Lengthy delays on the tarmac

In the event of lengthy tarmac delays at US airports, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

 

Overbooking

In instances where flights are oversold, we will handle all “bumped” passengers with fairness and consistency in accordance with 14 CFR Part 250 of the U.S. Department of Transportation’s regulations and our policies and procedures for determining boarding priority.

 

Other travel policies

Our travel policies, including our cancellation policy, frequent flyer rules, and aircraft seating configuration, including lavatory availability, are available on http://intl.jdair.net/ and via our telephone reservation center.

 

Changes in travel itineraries

In the event of a change in itinerary, we will provide prompt notification of any changes made via the telephone number or email address provided at the time of booking. If the booking was made through an agency, it is the responsibility of the agent to pass on any information that may be provided by us.

 

Customer relations

The Customer Relations Department is available to address any concerns or feedback received. Correspondence will be acknowledged within 30 days and a subsequent response will be sent within 60 days of the date received. We do not have the ability to provide a formal response to any comments or concerns posted on our social networking sites. The Customer Relations Department can be contacted via our website, or by mail sdhkfwzljc@hnair.com.

 

Assistance in the event of a cancellation or delay

Whilst we will always strive to ensure that all of our flights depart according to schedule, unfortunately due to the nature of the aviation industry, it is inevitable that delays may occur from time to time. In the event of a cancellation or delay, we will do our utmost to rebook passengers on the next available flight to their destination and provide other accommodations to mitigate passenger inconveniences. Any compensation or associated costs incurred will be reimbursed in accordance with Regulation (EC) 261/2004 where it applies. If cancellation or delay is due to a requirement to abide by the laws, regulations and orders of the state, to guarantee the safety of a flight, or a reason out of the our control, then we will consider the reasonable needs of the passenger and take the following measures for the passenger to select:

1.    Rebook the passenger on its first subsequent flight on which space is available or assist the passenger in rebooking on another carrier.

2.    Provide a refund according to the relevant regulations about involuntary refund.

3.    Assist the passenger in certain services such as accommodations and ground transportation.

 


Through Check-in

Through Check-in is a convenient way for passengers to obtain two boarding passes for two connecting flights when checking in at the first departure counter and have their baggage sent to their final destination.

If you fly on the following flights, Capital Airlines will give you a two-way boarding passage and baggage through-check at the departure counter so that you will not have to pick up your baggage midway.

 

1. Capital Airlines self-service flights departing from Beijing to Sydney/Melbourne with transfers in Qingdao that meet same-day transfer conditions and with flight convergence times of more than 120 minutes;

2. Capital Airlines self-service flights departing from Sydney/Melbourne to Beijing with transfers in Qingdao that meet same-day transfer conditions and with flight convergence times of more than 120 minutes;

 

Note:

1. Passengers must bring their joint-way ticket and book through the same PNR (Passenger Name Record) for a same-day transfer (where the preceding flight’s arrival time and the subsequent flight’s departure time are on the same day).

2. Checked baggage should not include items prohibited or restricted from entry and exit by the originating country’s customs and inspection and quarantine provisions or checked items prohibited or restricted by the originating country’s customs and inspection and quarantine provisions, such as lighters, matches, lithium batteries, battery packs, etc.

3. We recommend that you use one-time baggage locks or do not lock your baggage. If baggage with private lock is inspected and the passenger cannot be contacted immediately, Capital Airlines will break the lock for inspection.

4. Capital Airlines does not provide Through Check-in services at this time for passengers with pets, unaccompanied passengers, stretcher passengers, passengers with oxygen inhalers, passengers that are 32-36 weeks pregnant, unaccompanied wheelchair passengers requiring assistance (WCHC/Wheel Chair for Cabin Seat), or non-reservation passengers with alternate tickets.

5. Capital Airlines does not provide Through Check-in services at this time for 72-hour or 24-hour visa-free transit passengers once verified at the overseas departure counter.

 

Passengers are free to call the customer service hotline at 95375 for any questions when booking tickets.