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Notice on Contact of U.S. DOT Consumer Affairs Office

Dear Passengers,

A copy of the Department of Transportation’s rules regarding passengers with disabilities in an accessible format can be obtained from the Department of Transportation by any of the following means:

A. If you have a complaint outside or beyond the control of the airline’s Complaint Resolution Official, you can call the DOT Aviation Consumer Protection Division’s Disability Hotline at 1-800-778-4838.

B. If you have a security concern, call TSA Cares at (855) 787-2227.

C. If you have an issue with airline service – not including safety and security – you can file a disability complaint with DOT:

You may contact DOT by phone at 202-366-2220* or,

Send a letter at: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation, 1200 New Jersey Avenue, SE Washington, DC 20590

D. On the U.S. Department of Transportation official website filing a consumer complaint.

E. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

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