Accessibility Statement for intl.jdair.net
Beijing Capital Airlines welcomes all
customers to visit and book on our website, and provides various services for
passengers that need special assistance.
To ensure our website a positive
place for everyone, we are in compliance with Web Content Accessibility Guidelines (WCAG) 2.1 and have
chosen Level AA as the target for the Beijing
Capital Airlines website.
We're working hard to achieve our goal of Level AA
accessibility, but we realize there are some areas that still need improving.
We will continue to update and monitor the website regularly as we make
progress towards our AA target.
Need Help
If you are a passenger who is experiencing
difficulty accessing our website, please contact us at +86 898-95375 or your
local Beijing Capital Airlines office. Contact us
Help Using This Website
Beijing Capital Airlines is always working to
make the website easier to use and more accessible. We regularly
check and test online features and services, and we recommend you use below
browsers and tools:
Browser
• Chrome
• Firefox
• 360
Screen Reader
• Jaws
• NVDA
• Sense
reader
• Voice
over
• Window
Eyes
Other Tools
• ZoomText
• Basic
operating system screen magnifiers
• Speech
recognition software
• Operating
system speech packages
User Feedback
If you do find any accessibility
problems, please get in touch with us at lzh-han@jdair.net.
This mailbox is only for accessibility problems on our website.
Have a question
about something else? Head to our Contact us page to find the best way to get in touch.
Accessibility Plan
1.
Introduction
Beijing Capital Airlines is provider of scheduled passenger air
travel services in the China market and in the international market to and from
China. Our mission is to connect Beijing China and the world. We are committed
to offering a high level of customer service and providing a dignified,
positive and safe flight experience for all passengers. As carrier, we recognize
the role we play in advancing accessibility, and have long tried to make air
travel as accessible as we can.
During the course of its consultation and feedback process, Beijing
Capital Airlines has acknowledged that there are barriers in its services to
persons with disabilities. In this Accessibility Plan, Beijing Capital Airlines
summarizes the actions it will be taking to remove and prevent the barriers
faced by persons with disabilities during air travel.
At the outset, Beijing Capital Airlines recognizes that its
passengers with disabilities may face certain barriers within the airport
terminal, which fall within the scope of the airport authorities. This
Accessibility Plan has identified only those barriers to the extent that
Beijing Capital Airlines is able to meaningfully address them to assist its
passengers with disabilities from the point of check-in, to using the airport
lounge, to navigating the airport, to boarding the aircraft and during air
travel. To the extent that Beijing Capital Airlines is not able to make changes
within the scope of the airport authorities, Beijing Capital Airlines does not
address these barriers in this Accessibility Plan.
2. Key Terms
Two important terms are used throughout the Accessibility Plan which
are defined in the Accessible Canada Act (ACA).
A barrier is “anything – including anything physical, architectural,
technological or attitudinal, anything that is based on information or
communications or anything that is the result of a policy or a practice – that
hinders the full and equal participation in society of persons with an
impairment, including a physical, mental, intellectual, cognitive, learning,
communication or sensory impairment or a functional limitation.”
A disability is “any impairment, including a physical, mental,
intellectual, cognitive, learning, communication or sensory impairment – or a
functional limitation – whether permanent, temporary or episodic in nature, or
evident or not, that, in interaction with a barrier, hinders a person’s full
and equal participation in society.”
3. Commitment
Beijing Capital Airlines is committed to ensuring equal access and
participation for all people. We are committed to the principle of inclusion,
to meet the needs of people who would be facing barriers and will do this by
identifying, removing and preventing barriers. Beijing Capital Airlines will
treat persons with disabilities with dignity and provide equal opportunities as
well as barrier-free access.
4. Feedback Process and Contact Information
This Accessibility Plan was developed with the feedback from
customers, employees and other stakeholders as part of its consultation
process. Beijing Capital Airlines is committed to receiving continued feedback
as to the barriers experienced by persons using its services.
For the purposes of providing Beijing Capital Airlines with feedback
on this Accessibility Plan or any other feedback concerning accessibility, you
may be contact us, anonymously or by including your name and contact
information, through following means:
Email us at lzh-han@jdair.net or Call +86 898-95375.
5. Consultation
We consulted persons with disabilities in following ways: advisory
panels and air travel customers, adding to our understanding of their journeys.
Beijing Capital Airlines also consulted with its employees, who are central to
Beijing Capital Airlines ability to provide accessible services and treating
all passengers with dignity. In addition, we engaged with government agencies,
regulators and other stakeholders in our industry about accessibility.
6. Design and delivery of programs and services
Our customers’ journeys involve many phases, such as booking a
reservation, getting from the check-in counter through the airport to the gate,
getting on and off the aircraft, and traveling on the aircraft. Beijing Capital
Airlines has several policies and processes in place to facilitate our
customers’ journeys throughout these phases, supported by significant
accessibility training for our employees.
Actions and timelines
• In 2023
• Significant initial and recurrent accessibility training to our
customer-facing employees and third-party contractors.
• Accessibility training to all employees who make decisions or
develop policies or procedures related to accessibility.
• In 2024
• Assess current equipment and available options to help with
transferring customers with disabilities to/from aircraft seats.
• Reinforce awareness and continued implementation of our internal
accessibility policies.
• In 2025
• Enhanced training to customer-facing employees, management, as well
as third-party contractors, and enhanced hands-on training to employees
providing physical assistance and safe handling of mobility aids.
• Improve the transfer of customers with disabilities to/from aircraft
seats and the safe transportation of their mobility aids.
• Promote awareness of existing policies and procedures.
7. Transportation
Beijing Capital Airlines has accessibility-related interactions with
our customers throughout their journey. We are focused on working with
manufacturers and all stakeholders in order safely and feasibly to make new
aircraft increasingly accessible, including to improve the safe transportation
of mobility aids.
Actions and timelines
• In 2023
• Continue to implement practices to improve Cabin crew assist
passengers with disabilities within the aircraft.
• In 2024
• Ensure that arrangements or agreements with ground handling services
provide for accessible services.
• In 2025
• Assess and improve current special services to passengers with
disabilities
8. Built environment
Barriers to the built environment occur when buildings, facilities,
aircraft and airport terminals are not accessible or usable by all people.
Beijing Capital Airlines has always been committed to ensuring
accessibility for passengers with disabilities onboard its aircraft and in its
airport lounges.
Actions and timelines
• In 2023
• For the passengers with disabilities who request an advanced seat
selection, Beijing Capital Airlines will make every effort to provide the
selected seat that accommodates the passenger’s needs
• In 2024
• Engage with airport authorities and ground handlers to ensure that
adequate mobility and guidance assistance is provided through the airport
segment of the customer’s journey.
• In 2025
• Assess and analyze possible built environment changes that would
improve assistance through airports, in consultation with airport authorities,
9. Information and communication technologies (ICT)
Information and Communications Technologies (ICT) are important to
the work Beijing Capital Airlines does as a foreign air carrier. Accessible ICT
may help to remove barriers to persons with disabilities who wish to access
Beijing Capital Airlines services online. At the same time, we recognize that
some advances in ICT may create barriers to persons who do not have regular
access to modern technology and that a range of ICT will ensure that Beijing
Capital Airlines services are accessible.
Actions and timelines
• In 2023
• Continue to improve website booking flow and accessible notice.
• In 2024
• Maintain our Center for Excellence in digital accessibility to
ensure continuous improvement in accessible web design.
• In 2025
• Work to enhance user experience for website for customers using
assistive technology, focusing on customer experience.
10. Communication, other than ICT
Beijing Capital Airlines recognizes that there are areas of communication,
which may be improved upon. Communications within Beijing Capital Airlines
operations and with passengers using its services need to be easily
understandable and accessible to persons with a range of disabilities.
Actions and timelines
• In 2023
• Beijing Capital Airlines will provide accessible services at its
registration counter and ticketing offices. When a person requests additional
accessible services such as a mobility aid or accessible communications,
Beijing Capital Airlines staff will provide communications in clear, concise
and plain language or handwriting.
• In 2024
• Beijing Capital Airlines will provide clear and easy-to-understand
signage with flight information at check-in counter and boarding gate within
the airport terminal.
• In 2025
• For persons with disabilities who require, but do not travel with an
aide, Beijing Capital Airlines will arrange manpower to escort the passenger to
the terminal gate.
11. Procurement of goods, services and facilities
Beijing Capital Airlines recognizes that in order to ensure an
accessible future for its employees and persons using its air transportation
services, including the services of ground handlers and airport terminal
operations used by its passengers, accessibility must be considered when
planning and purchasing new goods, services, and facilities wherever possible.
Beijing Capital Airlines has always complied with local government
regulation include accessibility when entering into new contractual agreements
for the procurement of goods, services and facilities.
Actions and timelines
• In 2023
• To strengthen Beijing Capital Airlines existing procurement policy
to ensure that new goods and services do not create accessibility barriers.
• In 2024
• Continue to evaluate current procurement policies, processes, and
tools to improve accessibility.
• Identify suppliers who can provide accessibility services.
In 2025
• Engage with airport authorities, security and customs to identify
opportunities for accessible sourcing.
12. Conclusion
Beijing Capital Airlines is committed to removing barriers and
advancing accessibility in air travel and employment，and
committed to delivering on the goals set out in our Plan, to collaborating with
all stakeholders within the aviation ecosystem towards a more accessible air
travel experience, and to listening to our customers and employees. Beijing
Capital Airlines will publish an updated Accessibility Plan every three years
and updates on our progress every year until then.
Dear Passengers,
A copy of the Department of
Transportation’s rules regarding passengers with disabilities in an accessible
format can be obtained from the Department of Transportation by any of the
following means:
A.
If you have a complaint outside or beyond the control of
the airline’s Complaint Resolution Official, you can call the DOT Aviation
Consumer Protection Division’s Disability Hotline at 1-800-778-4838.
B.
If you have a security concern, call TSA Cares at (855)
787-2227.
C.
If you have an issue with airline service – not including
safety and security – you can file a disability complaint with DOT:
You may contact
DOT by phone at 202-366-2220* or,
Send a letter at:
Aviation Consumer Protection Division, C-75 U.S. Department of Transportation, 1200
New Jersey Avenue, SE Washington, DC 20590
D.
On the U.S. Department of Transportation official website
filing a consumer complaint.
E.
If you are deaf, hard of hearing, or have a speech
disability, please dial 7-1-1 to access telecommunications relay services.
Dear Passengers,
In order to assist passengers
making a good travel plan, Beijing Capital Airlines published this Special Ticket
Handling Regulations for Moscow flights：
1. Applicable Scope
The tickets exchanged
with 898 coupon before 23th Mar 2024(including), and the flight date from 23th Mar 2024(including）to 23th Apr 2024(including), inbound or outbound SVO airport operate by
Beijing Capital Airlines.
2. Special Ticket Handling
Regulations
2.1 Exchange
Within the validity
period of the tickets, no charge for first exchange to same route flights operate by Beijing Capital Airlines the flight date before 30th Jun 2024(including). If there is a fare difference, it will be
charged according to regulations. Next exchange will be handled in accordance
with coupon usage conditions.
2.2 Refund
Within the validity
refund period of the tickets, passengers can apply for free refund of unused
tickets through the original ticketing channel. Refund will be handled in
accordance with coupon usage conditions, if the tickets already exchanged in
accordance with above regulations.
2.3 Above exchange
and refund have to cancel the seat reservation before the flight’s departure.
2.4 Passengers who
have exchanged or refunded the tickets before this regulation published are not
eligible for this document.
Beijing Capital Airlines International
Business Center
24th March 2024
