Contact us

Call Center

TEL: 95375(Mainland China), +86 1095375(overseas)

E-MAIL: 95071999intl@hnair.com

Work Time：24-hour hotline

The Melbourne Office

TEL：none at the moment

E-MAIL： jdmel@hnair.com

Address：160 queen street, melbourne CBD

Work Time：10:00 to 18:00（Monday to Friday）

The Vancouver Office

TEL：604-416-3673, 604-416-3681

The Japan Office（Osaka）

TEL：81-662641788

〒541-0053

Address：5/F yamajin bldg,1-5-6 Honmachi,   CHUO-ku,Osaka-shi

Work Time: 09:30-18:00, Mon-Fri

The Madrid Office

TEL：+34 91 323 04 53 / 900 102 632

The Moscow Office

TEL：+7 921 576 5591
E-mail：jdmoscow@hnair.com
Work Time：10:00 to 18:00, Monday to Friday

The Lisbon Office

TEL：+351 219363020

E-mail：bcalisbon@hnair.com

The Sydney Office

Address：Level 2， 1 York St，Sydney，2000, NSW 

Work Time：9:30 to 17:30, Monday to Friday

The London Office

E-mail：ukservice@hnair.com

City office：109 Building 3 Chiswick Business Park, Chiswick London, W4 5YA

Airport office：2508A, South Wing, Heathrow Terminal 3, TW6 1QG

The Macau Office

E-mail：gs278042@hnair.com

Address：Alameda Dr. Carlos D’Assumpcao No.180 Tong Nam A Seong lp Chong Sam, 14, F, Macau

Contact of DOT Consumer Affairs Office

A copy of the Department of Transportation’s rules regarding passengers with disabilities in an accessible format can be obtained from the Department of Transportation by any of the following means:

(1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

(2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),

(3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

(4) On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov).

Beijing Capital Airlines Co., LTD.

I. Company Introduction

Beijing Capital Airlines (previously known as DeerJet), was established in 2010 through the strategic partnership between Beijing Municipal Government and HNA Group. On the basis of safety and stable operations, Beijing Capital Airlines maintains a healthy and rapid development through steady expansion of fleet size and improvement on operations and management quality to exceed RMB 10 billion in both annual revenue and brand value.

As of November 2018, Beijing Capital Airlines is the youngest airlines in China and one of the biggest Airbus aircraft operator in the world with 85 aircraft. The company is headquartered in Beijing Capital International Airport with branch office in Sanya and overnight operation bases in Beijing, Haikou, Sanya, Hangzhou, Xi'an, Lijiang, Qingdao, Nanjing and Chongqing. More than 400 routes have been opened, 125 of which are currently operating, including 111 domestic routes, 14 international routes and Hong Kong, Macao and Taiwan regional routes. With the two-cabin layout of “Business Class + Economy Class” capacity of Airbus A330, our international route network extends to Europe, North America, Oceania, Japan, South Korea and Southeast Asia to accommodate both inbound and outbound passengers to conform with China's “One Belt, One Road” policy.

By the first half of 2018, Beijing Capital Airlines adheres to the concept of “safety is the lifeline” and has accumulated 1.42 million hours of safe flight to win the “One-Star Flight Safety Award” issued by the Civil Aviation Administration. In 2015, International Air Transport Association (IATA) approved Beijing Capital Airlines as an official member of the organization. Airline Ratings upgraded the company's ratings from five-star to seven-star.

In October 2019, Beijing Capital Airlines will move the current operation base to newly built airport in Beijing as a part of strategic business .Under the guidance of General Secretary Xi Jinping and Chinese socialism, Beijing Capital Airlines pays great attention to the values such as social responsibility and historical mission. At the moment, we are complying with China's “One Belt, One Road” policy by actively participating in the strategic construction of the "Four Cores", promoting the coordinated economic development between Beijing, Tianjin and Hebei in effort to create new opportunities and build a prosperous society.

II. Development History:

2010 Beijing Capital Airlines Co., LTD. established on May 2nd.

2013 Beijing Capital Airlines experienced a breakthrough development; expanded business scope by obtaining both domestic (including Hong Kong, Macao and Taiwan) and International passenger / cargo air transport business licenses.

2014 First international route opened.

2015 Airbus A330 wide-body aircraft successfully made its return flight to the Beijing Capital International Airport, marking its first intercontinental flight.

2016 Recognized with the IOSA (Operational Safety Audit) Certification from IATA.

2017 Received the "Flight Safety One Star Award" issued by the Civil Aviation Administration. According to the spirit of Civil Aviation Development [2016] No. 50 Document, Beijing Capital Airlines signed a cooperation agreement with the Capital Airport Group to be stationed in the newly built airport in Beijing.

Introduction of Airbus 330-200

1. Brief Introduction

2. Seat Configuration

2.1 Business Class

A 2-2-2 seat configuration: two seats on the left side of the plane, two seats in the middle and two seats on the right.

2.2 Economy Class

A 2-4-2 seat configuration: two seats on the left side of the plane, four seats in the middle and two seats on the right.