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Contact us

Call Center

TEL: 95375(Mainland China), +86 89895375(overseas)

Work Time:24-hour hotline

London Branch Office


Work Time8:30 to 17:30, Monday to Friday


Lisbon Branch Office


Work Time8:30 to 17:30, Monday to Friday

Madrid Branch office


Work Time8:30 to 17:30, Monday to Friday

Melbourne Branch office


Work Time8:30 to 17:30, Monday to Friday

Contact of DOT Consumer Affairs Office

A copy of the Department of Transportation’s rules regarding passengers with disabilities in an accessible format can be obtained from the Department of Transportation by any of the following means:

(1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

(2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),

(3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

(4) On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov).

Service  Supervision

E-mail :sdhktsjdx@jdair.net