Travel Information

  • Provisions on the passengers and crew carrying dangerous goods
  • Travel notes
  • Visa Information
  • Tariff
  • Changes in the FRN for the eligibility of citizens from the People's Republic of China who seek case-by case discretionary parole to travel to the CNMI
  • International Carriage for Passengers and Baggage
  • Tarmac Delay Contingency Plan
  • Baggage
  • U.S. Customer Service Plan
  • Through Check-in
  • Disapproval of Complaints
  • Notice on Documents Inspection on Saipan Flights


Provisions on the passengers and crew carrying dangerous goods

I. Dangerous goods forbidden to be transported

1. Explosives, including ammunition (flares and bullets), blasting equipment (detonator and fuze), pyrotechnic products (fireworks and fireworks etc.) and artificial of the above items;

2. Gas, including flammable gas (hydrogen gas and natural gas), compressed gas (oxygen bottle and air bottle), toxic gas(pepper spray and sarin gas), cryogenic liquefied gas(liquid oxygen and liquid nitrogen etc.)

3. Flammable liquids (gasoline, paint, ether, acetone, rosin oil, flammable solvents etc.)

4. Solid, including flammable solid (Red phosphorus, solid alcohol, foaming agent), spontaneous combustion material (yellow phosphorus, white phosphorus, oil paper and nitrocellulose etc.) and materials that may release flammable gas when they are in wet(potassium, calcium carbide, aluminum magnesium etc.)

5. Oxidant and organic peroxide (Potassium permanganate, potassium chlorate, sodium hydroxide and hydrogen peroxide etc.)

6. Toxic substances and infectious substances (cyanide, toxic pesticides, hepatitis B virus, anthrax, tuberculosis, AIDS virus etc.)

7. Radioactive substances (iridium 192 and radioactive isotope etc.)

8. Corrosive materials (sulfuric acid, nitric acid, sodium hydroxide, potassium hydroxide, mercury etc.)

9.Other dangerous goods:

Ø  Lighters, matches, cigarette lighters, magnesium bars and other kindling materials

Ø  Secure file box, cash box, cash bags and other devices that don’t meet the restriction conditions for secure-type device equipped with lithium battery in the below table and that contain the dangerous goods such as lithium battery and pyrotechnical device

Ø  Mace (MACE gas sprayer), lachrymator,pepper spray, acid spray, spray getting rid of animals and other irritating or crippling devices

Ø  Electronic gun-type fire extinguisher

Ø  Taser gun and other electric shock weapons containing explosives, compressed gas, lithium battery and other dangerous goods

Ø  Balance car, wheelbarrow, electric skateboard, hot wheels, electric car balance, hover board and mobility aid containing lithium battery (except electric wheelchair)

Ø  Self-heating steamed rice, self-heating army provisions and other self heating foods.

Ø  Strong magnetic material

Ø  Strong pungent odor items

Ø  Items that easily give rise to passengers panic

Ø  Possible dangerous goods

Ø  Other goods that are forbidden to be transported under state laws, administrative regulations, rules and regulations

II. Dangerous goods restricted to be transported

1. Restriction conditions include the categories of dangerous goods, approval obtained from Capital Airlines, portable goods, goods allowable to be consigned, package requirement and quantity limitation requirement.

2. If you intend to carry the accompanied liquid goods, you must meet the following requirements:

a. All items of liquids carried by the passengers of the international and regional flights must be stored in up to 100ml containers which fit comfortably within a re-sealable transparent plastic bag of a maximum capacity not exceeding 1 litre, and each passenger can only carry one transparent plastic bag;

b. Passengers taking Chinese domestic flights are prohibited from carrying any liquids in the hand baggage (Except own cosmetics, toothpaste and shaving cream). The own cosmetics must be satisfied with the following conditions: only one cosmetics can be contained in a container whose single volume is not more than 100ml; it can be carried only after unpacking inspection. Only one piece of toothpaste and shaving cream, whose weight can’t exceed 100g(ml), can be carried. When you transship from international and regional flights to domestic flights in a same airport control area, the duty-free liquid items you carry to enter China must be satisfied with the following conditions: you shall present the shopping receipt; they are packed in the sealed and intact transparent plastic bags; they can be carried personally only after the security check. If you have to leave the airport control area during the transship period, you must consign the above duty-free inbound liquid items as the baggage;

c. Liquid dairy products carried by the passengers accompanied with babies, and liquid medicines carried by diabetics or the other patients, can be allowed in the hand baggage for an appropriate amount provided that they are confirmed safety with screening;

d. Liquid goods purchased or obtained in the airport controlled area and the aircraft, can be accompanied before leaving the airport controlled area.

3. If passengers need to use oxygen bottle on board, they should provide up to 72 hours’ advance notice to the company and then the company will arrange oxygen equipment for them. Passengers are not allowed to accompany own oxygen bottle or empty bottle.

4. For details of the restriction requirements, see Schedule 1.


Name

The approval of the operator is required

Permitted in or as checked baggage

Permitted in or as carry-on baggage

The pilot-in-command must be informed of the locationn

Restriction requirements

Spare battery, including portable charger≤100Wh

 

 

 

No more than 2 pieces of the batteries can be carried and it shall be insulated and packed separately. It is forbidden to use the portable charger and it shall be closed during the flight period.

Spare battery, including portable charger(>100Wh but≤160Wh

 

No more than 2 pieces of the batteries can be carried and it shall be insulated and packed separately. It is forbidden to use the portable charger and it shall be closed during the flight period.

Portable electronic device containing a lithium battery core or a lithium battery

 

 

Including electronic products such as camera, video camera, mobile phone, notebook computer, tablet computer, medical devices for personal use of the passenger or crew, in which the lithium metal content in lithium metal battery does not exceed 2g and the rated energy in lithium ion battery does not exceed 100Wh. It is suggested to carry personally. If devices are carried in checked baggage:

measures must be taken to prevent unintentional activation and to protect the devices from damage; and

the devices must be completely switched off (not in sleep or hibernation mode).

Electronic device supplied by  lithium battery

See Restriction requirements

The portable electronic device, in which the rated energy of lithium ion battery is more than 100Wh but not more than 160Wh, must be carried personally and it is forbidden to be consigned. Only medical electronic devices can use lithium metal batteries and the lithium content is more than 2g but not more than 8g.

Lithium battery UAVs and similar equipment

 

Each person is restricted to carry one device and no more than 2 pieces of spare lithium batteries. A single battery is insulated and its battery capacity is not more than 160Wh. If there is a special need, you can apply to our company.

Electric wheelchair, mobility aid (Lithium ion battery)

 

If the wheelchair is designed with two pieces of batteries for power supply, the rated energy of each battery is ≤160Wh and two pieces of batteries can be prepared for backup additionally; If the wheelchair is designed with one piece of battery for power supply, the rated energy of each battery is ≤300Wh and one piece of battery can be prepared for backup additionally; it is forbidden to consign lithium battery in electric wheelchair.

Electric wheelchair, mobility aid (Sealed wet cell)

 

Ø  If the battery is removable, it must be removed and loaded into strong and hard package to prevent short circuit.

Ø  If the battery is not removable, you must ensure that the wheelchair circuit is disconnected. The battery poles shall be protected against short circuit (For example, it is sealed in a battery box) and firmly fixed in the wheelchair.

Electric wheelchair, mobility aid (Non-sealed wet cell)

 

It is forbidden to carry it. If not, you must comply with the following requirements:

Ø  If the wheelchair can always be operated and transported vertically and its battery can be installed in it, ensure to disconnect the circuit. The battery poles shall be protected against short circuit (For example, it is sealed in a battery box) and firmly fixed in the wheelchair.

Ø  If the wheelchair can’t be always operated and transported vertically, its battery must be removed and it is protected against the short circuit, meanwhile, it is vertically packed in strong and rigid package. The package must be tight and it can prevent the battery leakage, while its internal part is filled fully with the suitable adsorption materials so that it can fully absorb the battery liquid. The package must be fixed in the container or the cargo bay to prevent tipping, meanwhile, its external package is marked with BATTERY, WET, WITH WHEELCHAIR or BATTERY, WET, WITH MOBILITY AID, while it is attached with corrosion label and package direction label.

Electronic cigarette with battery

 

 

 

It must be separately protected against inadvertent startup. Its power shall be supplied by lithium battery. The lithium content of lithium metal battery is not more than 2g and the rated energy of lithium ion battery is not more than 100Wh.

Secure device with lithium battery

 

 

Install a valid device to avoid inadvertent startup

It does not contain 1-category dangerous goods

Lithium metal battery core≤1g, lithium metal battery≤2g; the rated energy of lithium-ion battery core≤20Wh, the rated energy of lithium-ion battery≤100Wh.

If it contains gas, the gas doesn’t exceed 50ml. No gas box or small gas tank containing gas content rather than those in Item 2.2.

It won’t give rise to extreme irritability or discomfort to the persons on board, such as noise and sound alarm etc.

Portable electronic device containing the sealed battery

 

 

Battery voltage≤12V and energy≤100Wh

Prevent the short-circuit and inadvertent startup

 

The battery does not contain free or non-absorbed liquid

Carry two pieces of backup batteries to the maximum extent

Camping stove and fuel tank

 

 

Camping stove and fuel tank doesn’t contain any flammable liquid.

Alcoholic beverage

 

 

 

Commercial retail packaging.

The volume percent fraction of alcohol is less than or equal to 24% and it is not restricted.

The volume percent fraction of alcohol is more than 24% but not more than 70%. The checked alcohol quantity of each person does not exceed 5L.

If the volume percent fraction of alcohol is more than 70% , it is prohibited to be carried.

Toiletries (Such as hair spray and perfume)

 

 

Passengers can carry a few cosmetics for their use when boarding on the flight, their total weight≤1Lor 1kg. Each type of cosmetic, which can be carried, is limited to one piece, and its container volume≤100ml. It is placed in a separate bag and the unpacking inspection can be conducted for the cosmetic. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Non radioactive drugs (Including aerosol)

 

 

Net weight of individual item, carried by each person, is less than or equal to 0.5kg or 0.5L, and its total net weight is less than or equal to 2kg or 2L. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Sports or household aerosols (Non-flammable and non-toxic gas in Item  2.2)

 

 

 

The total net weight of individual item is less than or equal to 0.35kg or 0.35L. Aerosol release valve must be protected by a cover or other suitable means to prevent accidental release of the contents.

Dry ice (solid carbon dioxide)

Dry ice, which is used to refresh the perishable food (unrestricted) and which can be carried by each person, is less than or equal to 2.5kg. The package must be reserved a vent to release carbon dioxide gas. The transported baggage shall be attached with a dry ice label on which dry ice or solid carbon dioxide and its weight are marked. It must be put into the well-ventilated cargo bay.

Insulated package containing frozen liquid nitrogen

 

It is used to transport non-dangerous goods at low temperature and liquid nitrogen is completely absorbed by porous material. It is required that the heat insulation package is designed not to increase the vessel pressure and liquid nitrogen won’t be overflowed even it is placed in any direction.

Goods that produce heat (Diving lights and electric irons etc.)

 

Heating components, batteries or other components(For example, fuses), shall be removed to keep each other insulated. The unload battery must be protected against short circuit (It can be placed into the original sales package or the electrode is insulated, for example, use a tape to paste the exposed electrode, or each battery is placed in a separate plastic bag or a protective bag.

Internal combustion engine or fuel cell engine

 

 

 

The conditions on which flammable liquid is used as a power:

1. Engine is driven by any fuel that doesn’t meet any category and item classification standard; or

2. Vehicle, machinery or other equipment fuel tanks have never been filled with fuel or the fuel tank has been cleaned, while steam has been cleared or the appropriate measures has been adopted to eliminate the harm; and

3. Engine of the entire fuel system hasn’t any free liquid and all the fuel pipelines are sealed, covered or securely attached to the vehicle, machinery or equipment engines.

The conditions on which flammable gas is used as a power:

1.The entire fuel system has been cleaned, while steam has been cleared. It is filled with inflammable gas or liquid to eliminate the harm;

2.The final pressure of inflammable gas, used to fill the system, shall not exceed 200kpa.

3.Shipper and operator will arrange it in advance; and

4.The shipper provides the operator with a written document or an electronic document in which it is stated that the shipper has complied with all fuel gas filling and emptying requirements and it has tested the engine and such gas is inflammable.

Hair curler containing hydrocarbon gas

 

 

If the heater of the hair curler is equipped with a tight safety cap, each passenger or crew can take a hair curler at most. It is prohibited to use this hair curler in the aircraft at any time, while its filling tank is not allowed to carry in the portable luggage or the checked baggage .

Chemical monitoring equipment

 

The activity of the instruments, containing radioactive materials and carried by the Organization of Prohibition of Chemical Weapons (OPCW) on an official travel,that is, chemicals alarm monitor (CAM) and/or rapid alarm and identification monitor (RAID-M), shall not more than radioactivity limits of the exception packages in Technical Rules and its package is firm, not containing the lithium battery.

Infiltration device

 

 

 

1. Each device must be made of materials compatible with the dangerous goods it contains;

2. The total quantity of dangerous goods in each device is limited to 2ml and the dangerous goods is guaranteed at 55℃. The liquid shall not be fully filled in the device;

3. Each infiltration device must be packed in the airtight, impact-proof tubular plastic or similar material. The absorption liner material in the inner package must sufficiently absorb the contents. Use metal wire, tape or other useful materials to ensure the sealing of inner packing;

4. Each inner package must be packed in a middle layer package, made of metal or plastic with a minimum thickness of 1.5mm. The middle layer package must be airtight sealed.

5. The middle layer package must be securely packed in a strong outer package. The finished package shall be durable in compression, while it is ensured that any inner package is not damaged or leaked, nor efficiency reduced:

a. It is freely fallen to hard, inelastic and flat surface from 1.8 m height:

Ø  The package bottom drops to the plane once;

Ø  The package top drops to the plane once;

Ø  The long side of the package drops to the plane once;

Ø  The short side of the package drops to the plane once;

Ø  Corner angle, crossing with three edges of the package, drops once; and

b. The top sustains pressure for 24 hours and its weight is equivalent to the same package stacked in 3m height (including test samples).

6. Gross weight of complete packages doesn’t exceed 30kg.

Gas cylinder for operating mechanical artificial limb

 

 

Small gas cylinder in Item 2.2 is carried for operating mechanical artificial limb. In order to ensure the needs in the travel, you may carry spare gas cylinder in same size.

Energy saving light

 

 

An energy-saving lamp for personal or domestic use in retail package

Radioisotope pacemaker or other devices or medicines implanted into the body

 

Carried personally

 

Radioisotope heart pacemaker or other medical devices, including the devices implanted in vivo and in vitro of human body and driven by lithium batteries or the medicines implanted in the body as a means of treatment.

Medical or clinical thermometer

 

 

 

Only one small medical or clinical thermometer for personal use, containing mercury, is placed in a protective box.

Mercury barometer or thermometer

 

Each representative of the governmental meteorological bureau or similar official institution, is only limited to carry a mercury barometer or thermometer. Mercury barometer or thermometer shall be placed in the strong package in which the bag shall be made of the sealing lining or the strong leak-proof lining or anti-piercing material so as to prevent the leakage of mercury from the package.

Small non-flammable  gas tank

 

1. It is an automatic gas-loading safety device, for example, small gas tank prepared to the life jacket or life vest:

a. Only one safety device per person is allowed;

b. Package of the personal safety equipment must be protected against inadvertent startup;

c.It is limited to be carbon dioxide or other gases in Item 2.2 that won’t cause secondary risk;

d. Gas tank must be used for gas loading;

e. Small gas tanks and spare gas tanks, equipped with the equipment, shall not more than 2.

2. Other devices

a. Small gas tanks, carried by each person and containing carbon dioxide or other gases in Item 2.2 without secondary risk, shall not exceed 4;

b. Water capacity of each gas tank shall not exceed 50ml.

Note: the carbon dioxide gas tank with 50ml water capacity is equivalent to 28g gas tank.

Non-infectious samples

 

 

1. Samples:

a. It shall be wrapped in paper towel coated with alcohol or alcohol solution and then placed in a heat-closing plastic bag. The free liquid in the bag must not exceed 30ml; or

b. It shall be placed in a small bottle or other rigid containers in which the alcohol or alcohol solution should not exceed 30ml;

2.Place the prepared sample in a plastic bag and provide heat seal for it;

3. Then place the sample bag in another plastic bag with absorbent material and provide heat seal for it;

4.The packed bag is placed in the strong outer package with proper padding material;

5. The total quantity of flammable liquid contained in each outer package shall not exceed 1L; and

6.The complete package must be marked with scientific sample. It is unrestricted and it is applicable to the special provision A180.

 


Note 1: All electrical devices are prohibited from being charged on-board.

Note 2: The accompanied liquid items in the above schedule must meet the requirements in II-2 accompanied liquid items under this specification.

Note 3: If any passenger carries dangerous goods in the aircraft departing from China subject to be approved by the passenger, the captain must be notified.




 

 

 

 

 

 








Fare Manual of Beijing Capital Airlines
International Routes


 Special Notice:

1. Due to adjustments of international routes and published fares, the fare sheets for international routes are not included in this manual, Please refer to the GDS for details.

2. Because ADDON, SPA fare changes frequently, they are not included in this manual, Please refer to the GDS for details.

3. Due to adjustments of international routes, the free baggage allowances for international routes are not included in this manual. Please refer to policies issued for international routes’ Baggage Provisions.

4. Due to adjustments of international routes, the transfer and stopover provisions for international routes are not included in this manual. Please refer to the regional rules’ policies.

5. All sales offices must comply with the MCT at the time of sale. It is strictly prohibited to sell an interline ticket of which the connecting time is less than the published MCT. Ticketing offices that fail to follow this rule are fully responsible for the consequences. The ground service department notice for MCT shall prevail.

If the contents of this manual have been changed after issued, please refer to the latest business notification of JD.

Abbreviations:

Beijing Capital Airlines - JD

RBD - Reservation Booking Designator

RT - Round Trip

OW- One Way

GDS - Global Distribution System

PNR - Passenger Name Record

FBA - Free Baggage Allowance

EBC - Excess Baggage Charge

MCT- Minimum Connecting Time

GIT- Group Inclusive Tour

IIT- individual Inclusive Tour

 


Part I -General Rules for IIT

1. Scope Of Application:
This manual applies to  all oversea sales branches of Beijing Capital Airlines (JD) and its designated ticket agents. The Sales and Marketing Department of JD reserves the right of final interpretation.

2. Validity:

Execute from the day after the issued day (Nov. 16th, 2019). Since the issued day of this policy, the primary《JDIR18046 Fare Manual of Beijing Capital Airlines International Routes2018-12-12》is discontinued.

3.Class Mapping of International and Regional Sectors Operated by JD:

Business Class: C/D/Z/I/R/J. J class is reserved for free of charge tickets.

Premium Economy class: W/E

Economy Class: Y/B/H/K/L/M/X/V/N/Q/P/A/U/T/G/S/O.

G class is reserved for GIT; U/T class is reserved for through fare; S class is reserved for redemption of Fortune Wings Club miles; O class is reserved for free of charge tickets.

4. V.V.(vice versa) is not applicable (exceptforADDON and SPA sectors).

5. 1/2 RT Fare Combination:

On a half RT basis, the combination between fares of JD international & regional outbound sectors is permitted, which can form a RT /OJ journey (unless otherwise specified), in which case the most restrictive tariff will apply for the entire journey. When outbound and inbound flights depart in the middle of week or over a weekend, the fare will be the combination of midweek fare and weekend fare.

For example: A passenger has booked a round-trip ticket for L and X respectively, so the total fare for the entire journey is the combination of half of L class RT fare and half of X class RT fare, the X class tariff applies to the combined fare. The fare basis should be input respectively.

6. Children/ Infant Discounts

(Notice: whether a child or an infant discount is applicable refers to their age on the date of commencement of travel on the first JD international or regional long-haul sector)
(1) Children Discount

A Child is defined as a person who has reached his/her second birthday but not reached his/her 12th birthday (2-11 inclusive).

1) Children fare is 75% of applicable adult fare (if this tariff applies to children discount). “CH25” should be added after the applicable FAREBASIS.

2) The fuel surcharge standard for a child is the same as that of an adult. Children are not required to pay the Civil Aviation Development Fund fee. The tariff rules are the same as adults.

3) In special circumstances, when the adults and children are not reserved in the same PNR, the child’s PNR should be remarked “RMK adult ticket number” when issuing children ticket with 1E system.

4) When purchasing children's tickets on JD’s website, it should be booked with the accompanied adult together. If the child’s ticket was wrongly issued as adult’, this ticket should be refunded voluntarily, and a new ticket should be reissued.

5) Minors must be accompanied by an adult over the age of 18. If a minor is not accompanied by an adult but meets JD’s unaccompanied minor transportation conditions, the minor may make use of the unaccompanied minor service; otherwise, unaccompanied minors are not allowed. Minors traveling with an adult must purchase tickets with the same cabin as the accompanying adult. If passengers wish to purchase tickets in different cabin for an adult and a minor, the minor may use the unaccompanied minor service if the minor meets JD's unaccompanied minor transportation conditions. The minor must occupy a seat for the purchased cabin. If the minor does not meet JD's unaccompanied minor transportation conditions, the minor is not permitted to buy a ticket in a cabin different from that of the accompanying adult.

Notes: Please refer to the Ground Service regulations for the definition of unaccompanied minor and operating rules for handling the unaccompanied minor service.

6) Every adult passenger, who is over 18 (inclusive) and has full capacity for civil conduct, may carry up to five children, if children amount are more than five, the other children ‘s tickets can be issued as UM.

7) Unaccompanied minors are not eligible for a children discount; the adult fare applies. UM is exempt from the charge of civil aviation development fund.

8) If a child reaches 12 years old during the journey, the difference between children fare and adult fare will not be charged for JD operated sector. If the itinerary includes segments operated by other airlines, please refer to the provisions of the corresponding airlines.

(2) InfantDiscount

An infant is defined as a person who has not reached his/her second birthday (under the age of 2) as of the date of commencement of travel on the first JD international route sector. Unaccompanied infant is not eligible. Infant ticket must be issued at the same cabin as the accompanying adult.

1) Only one infant not occupying a seat is allowed per accompanying adult passenger. Only infants not occupying a seat are entitled to the infants’ fare (if this tariff applies to infant discount). “IN90” should be added after the applicable FAREBASIS.

2) Infants occupying a seat (identified as INS) shall be charged the applicable child’s fare. If there is no children discount for this tariff, the adult fare should be applied.

3) If an infant reaches 2 years old during the journey, the difference between infant fare and children fare will not be charged for JD operating sector. If the itinerary includes segments operated by other airlines, please refer to provisions of the corresponding airlines.

4) Every adult passenger over the age of 18 and who has full capacity for civil conduct can carry no more than 2 infant passengers.

5)There is no penalty fee for rebooking, rerouting and cancellation of infant (infant without seat) tickets.

6)Fuel surcharges and the Civil Aviation Development Fund fee are free of charge for infant tickets.

7.Definition and provisions forinternational students

⑴ International students in educational establishment: Chinese students who study abroad or foreign students who study in China. If the international student is less than 12 years old at the date of commencement of travel, he/she may only enjoy the price discount, no more baggage allowance is offered.

‘Educational establishment’ means a school, college or university offering full time educational, vocational or technical courses for a school year. This does not include a commercial office, industrial or military establishment or a hospital at which a student is serving an apprenticeship unless it is part of the school curriculum of the educational establishment at which the student is enrolled. Visitors or tours to educational establishments, other than that at which the student is enrolled do not qualify.

⑵ Eligible passenger: International students and their immediate family members (including parents, spouse, sons and daughters)

⑶Ticket issuing rules: Input SD (applicable to student) or ASD (applicable to family member) after the name of the passenger in “NAME OF PASSENGER” field. In order to ensure passenger enjoy the special baggage allowance, please use QTE:SD/JD command when quoting the fare.

⑷ Rules for buying ticket: Passenger should provide a copy of their passport and student card or Certificate of Admission; the ticket number should be added to the copies as the settlement certificate. Up to 2 family members accompanying international student may have a ticket issued as the student fare. If the family members of the international student are children or infants, the family members can only enjoy the price discount, no more baggage allowance is offered.

The family members must provide appropriate documentation that is able to prove their identity and relationship to the international student passenger ready to present for verification throughout the journey. Other kind of certificates (such as an ISIC card) is not accepted as proof of international student status.

⑸ Travel Restrictions :

International students and family members should make reservations on the same outbound flight; the return flight has no such restrictions.

8. Sales Rules:

(1) The tariff rule in this manual is valid for 898 tickets, for which JD is the validating carrier.

Notes: This provision is also applicable to the JD international charter flight IIT sale, except specified in the contract for the charter flight.

⑵ IIT ticket must have a reservation on the outbound trip;” OPEN” status is not allowed.

⑶ without special announcement the flight date refers to the commencement date of travel on the first JD international or regional sector.

Seasonality is determined by the date of commencement of travel on the first JD international or regional long-haul sector.

⑷ Tickets for special passengers must be issued at a JD appointed sales office, providing that the arrangements to accept the passenger have been made. For more information, please call the JD 24 hour hotline 95375. For interline flight, the passenger may call the operating carrier to know the relevant provisions first. You must conform that you can purchase ticket at our company before issuing the ticket. If the passenger fails to contact the operating carrier due to his/her own reason, which leads to miss a connection flight. The passenger shall take the responsibility by his own.

⑸ Passenger should prepare and provide all the necessary and valid certificates for taking the flights. If the passengers are denied boarding due to invalid certificates, JD will take no responsibility.

9. Entry API Information:

ADPI:/P1(Passengers serial number)the format of the instruction is below: the information between the horizontal lines must be entered):

SSR DOCS JD HK1 ID Type/Country of issuing license/ID Number/Nationality/Date of birth/Gender/Valid period of Documents/Passenger NAME(copy as passport)/ Identification of the holder H/Pn

SSR DOCO JC HK1 birthplace /Type V/VISA No./Place of issuing the card/the date of issuing the card/Valid country or the region of the card/Identification of Infants I/Pn

America route need to be input in the following format:

SSR DOCA JD HK1 D(indicating the destination)/Country/Detailed address/City/information of the located province, city(state) /Postcode/I Identification of Infants/Pn

SSR DOCA JD HK1 R(indicating the place of residence)/Country/detailed address/City/ information of the located province, city(state) / Postcode /I Identification of Infants/Pn
10.Provisions for Issuing Ticket:

(1) The ticket Time limit should refer to the earlier one between the time limit shown in the GDS and the time made by the booking unit

(2) The correct passenger codes should be added after passenger’s name (e.g. SD, CHD, INF (infant without seat), INS (infant with a seat) etc.).Titles such as MR/MS are not mandatory.

(3) “FARE BASIS” BOX:

1) Input fare basis corresponding to the booking class in the fare table.

2) Children: input “CH25” after FARE BASIS;

Infants: input“IN90” after FAREBASIS.

(4) “ENDORSEMENT / RESTRICTION” BOX:

Input “Q/NON-END/PENALTY APPLY”,which means that ticketshall be honoured in sequence; Endorsement is not allowed; for details on re-book/refund, please refer to the corresponding tariff rules.
Refund/re-book time refers to the time of changing the PNR in the system.

(5)The quoted fare using auto-pricing command in GDS should be settled at the face value of ticket. The quoted fare using manually-pricing command in GDS, the complete tour code and fare basis must be input as per fare policy. If only one policy is used, the corresponding tour code should be input in TC box correctly and completely. If the fare is a combination between two policies, input the first tour code in TC box correctly, the second tour code should be input with the format ”FC XXXXX TEXT/TC TOURCODE” in the FC box correctly and completely.

If the tour code has been changed after the ticket is exchanged, input the new TC in the tour code box.

(6)“NOT VALID AFTER” box:
1) Input the return journey’s coupon validity using the more restrictive booking class’s tariff.

2) When selling the fare with a maximum stay requirement, there should be an annotation of the expiration date. If the expiration date is beyond, an upgrade of the booking class should be made.

3) If passenger requests to change the departure date of the JD international/regional sector, the return journey’s coupon validity should be recalculated according to the new departure date of JD international/regional sector, the “NOT VALID AFTER” box should be amended as well (handled by JD authorized sales office or 95375).

For example: TAO-MEL-TAO international sector booked in L class, fare validity is 6 months. The departure date is 01 Jun, so the fare is valid until 01 Dec. If the departure date changes from 01 Jun to 05 Jun, then the new deadline will be 05 Dec; if the departure date changes from 01Jun to 25 May, then the new expiration date will be 25NOV.

(7) Coupon validity:

The period of validity should be calculated from the commencement of travel date of the first JD international & regional long-haul sector; the deadline is determined by the travel date of the last JD international ®ional long-haul sector (local time).

For example : the itinerary is PEK-TAO-MEL-TAO-PEK, international sectors are all booked in L class, fare validity is 6 months, then TAO-MEL-TAO can be completed within 6 months.

11. Sequence of sectors listed in the ticket:

Tickets booked in all cabins of Beijing Capital Airlines (JD) international& regional sectors shall be used in sequence. The ticket will lose its validity if the coupons are not used in the sequence provided in the ticket. For tickets booked on RBD U/T, if the ticket is partially used, unused sector are not permitted to be refunded (tax is refundable).The ticket is permitted to be changed, then used sequentially. For tickets booked in other RBDs, those with an unused sector are permitted to be refunded within the period of validity; the ticket is also permitted to be changed, and used sequentially.

If passenger cannot use the itinerary listed in the ticket sequentially for an irregular flight reason, the ticketing transaction is referred to the provisions published about JD international irregular flight regulations.

12.Voluntary Changes (including the voluntary change of date/ RBD/flight/routes, change of passenger name is excluded. For the involuntary change, please refer to <JD Ticketing Rule forJD international/regional irregular flights>.

(1) How to Choose Applicable Fare and Calculate Fare Difference after exchange

When calculating the new ticket fare after exchange. The fare should be calculated in combination with the original ticket flight information; the applicable lowest fare should be selected as long as all the applicable fare rules are met.

Changes for partially used ticket:

The new ticket fare will be based on the fare in effect on the date of original issue.

Exchanges for totally unused tickets:

1) Once the outbound sector has been exchanged, the new ticket fare should be calculated on the fares applicable at the time of commencement of the new transportation.

2) If only the return trip is exchanged, the new ticket fare will be based on the fare in effect on the date of original issue.

If the new fare is lower than the previous, the fare difference is non-refundable; if the new fare is higher than the previous, the fare difference should be paid by passenger.

(2) How to Calculate Tax Difference after exchange

The differences of taxes are still calculated according to the principle of not refunding the excess payment but repaying the deficiency.

(3) the principle of the change fee selection criteria

1) The highest penalty fee applies for the changed sectors of the previous ticket.

2) The change fee should be charged for each time, and it should be non-refundable when refunding ticket.

3) When change date and other changes are made at the same time or several sectors are changed at the same time, change fee shall be charged once. If changes are done separately, the penalty fee established for each time applies.

When changes are made before the departure time of the change sector, NO-SHOW fee should not be charged. When changes are made after the departure time of the changed sector, NO-SHOW fee will be charged.

No-show fee applies for the highest penalty fee of the entire ticket, and is collected according to whether the passenger cancelled the seat in the PNR before departure.

⑷The exchange rate selection criteria

The exchange rate will be based on the rate at the time of exchange.

Ø How to calculate the fare whenJD international/regional sector interlines with sectors operated by other airlines

(1) If the public fare by the segments of other airlines is used, the price quoted as per QTE:/JD instructions should prevail when JD tickets are used to calculate the fare published by other airlines. The fare must be collected as per the price and corresponding booking class published by the single segments of other airlines. The price for carrier segments of other airlines in FC column must be consistent with the price published by the other airlines, and the par value of IT or zero par value shall not be entered.

(2) Credit exchange ticket, discount ticket should be issued with IT par value. Special instructions: When upgrading a ticket with credit exchange, it is not permitted to increase the face value of the ticket artificially and should copy the original ticket FC.

(3) Special Instructions:

For an open date ticket, making a reservation for the first time is free of charge; a penalty fee will apply to subsequent changing reservations.

Ø Ticket change Due to Illness Reason

If passenger requests to change ticket for illness/medical reason, after the necessary documents are provided, rebooking within the same cabin is free of charge. Ticket not permitted to be rebooked can also be rebooked without a change fee. For the upgrade of cabin due to a ticket change, the fare difference should be paid. For a fare change due to ticket change, the difference between the new fare and the original should be calculated. If the new fare is higher than the original, the fare difference should be paid; if the new fare is lower than the original, the fare difference will not be refunded. However, the following conditions must be met for an illness/medical waiver:

Passenger should request to change ticket prior to flight check-in time, and cancel the seat; the ticket should be changed the same way as an involuntary change at the original issuing place or the JD authorized office. The contents (generally to include passenger name, time and symptoms of the illness) of the certificate for involuntary change must be accurate and may not be altered. If not, the certificate will be deemed as invalid, and ticket cannot be changed for the reason of illness. When changing a ticket for an illness/medical reason, passenger should provide original certificate. Certificate should be examined and witnessed by the sales clerk and signed. The document submitted to the financial department should preferably be the original; however, if the passenger requires the original for reimbursement purposes, a photocopy is also acceptable.

1) When passenger requests to change a ticket for illness reason prior to check-in deadline:

A. In mainland China, the valid certificate should be: a regular diagnosis proof with the signature of the attending doctor and the official seal of the county or above level hospital, or patient’s medical record, or any receipt of medical fee over 300CNY. The issuing/printing date/time of these certificates must be prior to the flight check-in deadline.

B. Overseas or in Hong Kong, Macao and Taiwan, diagnosis proof must be filled by a qualified doctor recognized by the respective government. In Africa, diagnosis proof can be made by a Chinese medical institution. The requirement for the date of the patient medical record, receipt and the printing of certificate are the same as above.

2) When the passenger requests to change a ticket at airport due to sudden occurrence of illness: the certificate should be the diagnosis proof issued from an airport medical center. If the certificate cannot be provided immediately, the chief attendant or station manager should sign signature in order to obtain approval.

3) If accompanying persons request to change ticket along with the ill passenger at the same time, the ticket can be handled the same way as an involuntary change. If the accompanying person does not change at the same time with the ill passenger, this ticket change will be operated as voluntary change. The number of accompanying personnel entitled to this change cannot exceed two. If the accompanying person is the ill passenger’s immediately family, there is no number limit.

4) If passenger requests to change ticket due to the death of an immediate family member, the request should be made before commencement of travel. As long as the Certificate of Kindred and Certificate of Death of family member (Certificate of Death issued after the ticket issue date) are provided, the ticket can be handled as involuntary change.

13.Voluntary Refund

(1) Location of Refunding Ticket
1) In principle, the location of voluntary refund should be at the original point of issue. When refunding the ticket, the necessary certificate (e.g. passport etc.) should be provided. If a passenger entrusts a person to refund ticket, that entrusted person’s certificate and letter of authorization written by the passenger are also necessary.

2) For the involuntary refund, please refer to <JD Ticketing Rule for JD international/regional irregular flights>.

3) If a passenger cannot refund ticket at the original place of issue due to special reasons, the passenger can request to refund the ticket at a JD authorized ticket office (not the original issuing place). The ticket office where the ticket is refunded, should receive authorization from the original place of issue first, according to the following procedures:

① The refunding ticket office may contact the agent by email to confirm the sale price (CCing the issuing ticket office for their records) and obtain the agent’s written consent.

②Alternatively, the issuing ticket office may contact the agent by email to confirm the sale price and obtain the agent’s written consent. Ticket offices can only refund tickets issued in a different location after obtaining authorization. They should convert the refund into the local currency using the system exchange rate, based on the refund amount provided by the original ticket issuer.

③Ticket offices that cannot locate an overseas ticket issuer should contact the Capital Airlines financial settlement department to confirm the actual sale price of the ticket. Then they should directly refund ticket based on the refund amount provided by the financial settlement department, converting it into the local currency using the system exchange rate.

(2) Deadline for refunding ticket:

If the ticket is totally unused, it can be refunded within 12 months from issue date; if a ticket is partially used, it can be refunded within 12 months from the date of commencement of travel of the first sector listed in the ticket.

(3) JD will not refund a ticket in any of the following cases:
1) Beyond the expiration date of refunding ticket.
2) Failed to provide valid Certificate or ticket submitted is invalid.
3) Partial refunding is not permitted for totally unused ticket.

(4) Calculation of amount to be refunded for voluntary refund:

1)For a totally unused ticket: Deduct the refunding fee applicable to the ticket, the remaining amount should be refunded to passenger.
2) For a partially used ticket:

(A) If only the addon coupon is used, deduct the addon sector’s OW published fare on the date of commencement of travel, and charge the ticket’s penalty fee; the remaining amount should be refunded to passenger.

(B) If ADDON and JD international sector are both used, for the ADDON sector deducting the ADDON fare, and deducting JD international sector corresponding OW published fare of booking class on the day of commencement of travel, and charge the ticket’s penalty fee, the remaining amount should be refunded to passenger.

(C) If all JD international/regional sectors and sectors carried by other airlines are used, JD ADDON sectors can be refunded without a refunding fee.

(D) If the original cabin of used sectors has no OW published fare, deduct the published fare of its next higher cabin, the fare and coupon validity of which should be higher than original one.
3) Children refund ticket is handled the same way as adult passenger.

4) When passenger requests to refund an upgrading ticket:If ticket is totally unused, the fare difference should be refunded to passenger and the refunding fee applicable to the original ticket should be charged. If JD’s international sectors are totally unused and only ADDON/SPA sectors have been used, deduct the applicable OW published fare of used ADDON/SPA sectors and refunding fees applicable to the original ticket, the remaining amount (including the fare difference paid for upgrading) should be refunded to the passenger. If JD’s international sectors have been partially used after upgrading, deduct the published OW fares of used sectors and refunding fees applicable to the new ticket, the remaining amount should be refunded to the passenger. The fare difference paid for upgrading will not be refunded.

5) When the passenger refunds before departure, no-show fee will not be charged; when the passenger refunds after departure, no-show fee will be charged. The determination standard of collecting no-show fee is according to whether the passenger cancelled the seat in the PNR before departure.

If there is refunding after the ticket is exchanged, the exchange rate will be based on the rate at the time of exchange.

(5)Involuntary refund refers to《JD international irregular flight ticket handle regulation》.

(6)Taxes to be refunded

1) Unused taxes should be refunded to passenger at the time of ticket refund. JD will refuse to refund taxes to passenger in any of the following cases:

A- Beyond the deadline of refunding ticket.

B- Identity Documentation or ticket submitted is invalid.

2) For a non-refundable ticket, fares and fuel are non-refundable, but the unused taxes should be refunded to passenger.

3) When the fare + fuel<refunding fee, the fare and fuel are non-refundable; the unused sector taxes will be refunded to the passenger.

14 Provisions forADDON/SPA sector

⑴ADD-ON/SPA fare can only be combined with JD international/regional fare, and cannot be used separately. The tariff applicable to JD international//regional sector will apply to the constructed fare. When issuing ticket, ADDON/SPA sector and JD international/regional sector must be in the same fare component.

⑵Rules for combination between ADD-ON/SPA sectors and JD international/regional sector:

Economy class fare on ADDON/SPA sector can be combined with economy & business class fare on JD international/regional sector (except specified in the SPA agreement);

First/business class fare on ADDON/SPA sector can only be combined with business class fare on JD international/regional sector; combination with JD international/regional sector economy class fare is not permitted.

(3) The above fare is IIT OW price, RT=2*OW; IIT ADDON/SPA sector fare does not apply to group travel.

Part II - GIT Rules

1. GIT Fare

(1) Group is defined as 10 or more passengers, excluding infants, traveling together.

(2) 2-9 people can apply for a small team if the flight seats permit. If necessary, Please contact the local branch office.

(3) Negotiated group application process is from the travel agent - the local branch office.

(4) If there is no children/infant discount in group policy, the adult fare applies.

2. Ticket entry

⑴ “CLASS” box: Fill in the group class code. For example: “G”.

⑵ “FARE BASIS” box: Input fare basis corresponding to the group class. For example: “YGV10”.

⑶ “FARE” box: Input the GIT fare.

⑷ “ENDORSEMENT/RESTRICTION” box: Fill in according to the requirements of the corresponding policy.

⑸ “TOUR CODE” box: Input the tour code of the GIT fare.

⑹ open ticket is not allowed for any sector in group itinerary.

3. Rebooking

(1) The group ticket cannot change itinerary or date once issued, except the situation   that the passenger cannot travel due to his/her or their immediate family member’s death or illness according to IATA provision.

(2) Passengers can change the ticket from the originally purchasing office; JD does not accept the passenger’s application of personal change.

4. Refunding

Normally, group passengers are not allowed to refund voluntarily (Except specified in the following provisions)

Normally, the airline company does not accept the passenger’s application of personal refunding. Passenger should refund the ticket at the original issuing office. Group passenger must apply for refund before the first coupon departure, and obtain the airline revenue manager’s confirmation. After the first coupon launches, voluntary refund application is not acceptable.

(1) Refunding procedure

1) The ticket must be complete and valid.

2) Need identification document, such as passport.

(2) Refuse to refund ticket in any of the following cases:

1) Beyond the expiration date of refunding ticket.

2) Failed to provide valid Certificate.
3) There is no amount to be refunded after calculation.

(3)  Refund provision

A- The fare of other carrier’s interline sector is non-refundable.

B- Tax is refunded only before departure, the fuel is non-refundable after departure, but the unused tax should be refunded.

(4) Calculation rule for involuntary refund

1) For a totally unused ticket, the full amount of the actual payment when purchasing the ticket will be refunded without any charge.

2) For a partially used ticket, refund the amount which equals to the actual payment when passenger purchasing the ticket minus the corresponding group preferential price of the used sector (OW =1/2 RT), and refund the remaining amount to passenger, do not charge any fee.

For example, the group route is TAO-MEL-TAO, 18 people, 1 FOC.

TAO=MEL GIT OW 4200, RT 6400.

If the entire group member used TAO-MEL sector, passenger refund MEL-TAO sector involuntarily, whatever how many passengers refund, refund 3200 to each person. (note: FOC ticket holder is non-refundable.)

5. Group ticket reservation procedure

⑴ In addition to the travel route, group tickets reservation must provide the following information:

1) Group name (passenger number +JD travel agent name +free text, e.g. JDCITS);

2) Passenger name;

3) Travel agent telephone;

4) Any special service requirements;

5) Indication of collecting deposit: after collecting the travel agent deposit, indication must be remarked in team PNR as “SSR OTHS SPA DEPOSIT COLLECTED”.

⑵Group reservation special requirements for interline journey between JD and other carriers

After the group PNR is created, indication must be remarked in the PNR as “SSR GRPS XX GRP FARE CNY XXXX”.

Part III –Baggage Provisions

1. IATAResolution 302 (for non-U.S./Canada routes)

Baggage provisions are defined as free baggage allowance rules and baggage charges. For the purposes of baggage provisions selection, the following 4 step process should apply for interline journeys:

Step 1: If the published baggage provisions among all participating carriers are the same; these provisions will apply.

Step 2: where the one or more published baggage provisions differ between participating carriers, apply any common provisions and where provisions differ the published baggage provisions of the Most Significant Carrier (MSC).

In case of code share flights this will be the Marketing Carrier, unless that carrier publishes a rule stipulating that it will be the Operating Carrier.

Step 3: If the MSC does not publish baggage provisions for the journey concerned apply the publish baggage provisions of the carrier accepting the baggage at check-in.

Step 4: If the carrier accepting the baggage at check-in does not publish baggage provisions for the interline journey concerned apply the published baggage provisions of each operating airline sector-by-sector.


Remark: The principles for selection of MSC (one MSC for each baggage portion) are as follows:

⑴For travel between two or more Tariff Conference areas, the carrier performing carriage on the first sector that crosses one area to another.

Exception: TC123 only, the carrier providing carriage on the first sector that crosses between TC1 and TC2.

i.e. the journey is MAD-JD-X/TAO-HX-HKG, and also a baggage checked portion, the sector that first crosses areas is MAD-TAO(TC2 to TC3),so the carrier of this sector “JD” is the MSC.

⑵For travel between Tariff Conference sub-areas, the carrier performing carriage on the first sector that crosses from one sub-area to another.

i.e. The journey is KRT-JD-X/DXB-KQ-NBO, and also a baggage checked portion. The journey is within TC2, the first sector that crosses one sub-area to another is “DXB-NBO” (Middle East sub-area to Africa sub-area), and the carrier of this sector “KQ” is the MSC.

⑶For travel within a Tariff Conference sub-area, the carrier performing carriage on the first international sector.

i.e. the journey is TAO-JD-X/BKK-GA-SIN, and also a baggage checked portion, the journey is within the Southeast Asia sub-area in TC3, the first international sector is TAO-BKK(China P,R to Thailand), the carrier of this sector “JD” is the MSC.

2.IATAResolution 302 (forU.S./Canada routes)

⑴ For passengers whose ultimate ticketed origin or destination is a U.S/Canada point, the baggage provisions selected at the beginning of the itinerary shall apply throughout the journey, regardless of stopovers.

i.e. the journey is TAO-JD-SEA-F9-DEN-F9-SEA-JD-TAO, passenger departs from TAO and the ultimate destination is DEN in USA. Therefore, as the first carrier in the whole itinerary, JD baggage rules will apply throughout the journey, regardless of stopover.

⑵In the case of code share flights, the Marketing carrier’s baggage provisions will be selected.

3. Notes to the sales offices:

(1)The sales offices should print the free baggage allowance strictly according to the free baggage allowance automatically calculated in the GDS or the provisions specified in the fare policies, JD will accept the baggage according to the standard shown in the electronic ticket. If the sales office modifies the standard of FBA without authorization, which causes that JD carries more free baggage than the standard or results in passengers’ complaints if JD refuses to take the modified FBA:For the excess baggage, JD will charge excess baggage fees according to theprovisions. The sales office should undertake all the responsibilities resulted from the passenger complaints. For serious cases, JD will punish the sales office depending on the situations occurred.

(2) When the transit time is over 24 hours between the ADDON sector operated by JD (including JD*) and JD international/regional sector, the GDS will automatically judge the ADDON sector to be a single baggage checked portion, GDS will show the baggage allowance of baggage checked portion. When checking in, the staff should guarantee with the standard applicable to the JD international/regional sector.

(3) The designator“A”can still stay in PNR even if changing the FBA manually while using automatically issuing command“DFSQ: A”.
(4) For the tickets which cannot be quoted the correct fare or the correct baggage allowance in the GDS, the correct baggage allowance should be entered in the FC item when issuing the ticket; The GDS will limit the issuing of a ticket if the baggage allowance is not entered correctly.

(5) When issuing ticket, use QTE:SD/JD instruction to get the free baggage allowance. Qualifying passenger types such as international students who wish to receive an extra baggage allowance and have qualifying documentation, must show their ID when purchasing tickets for the first time. They may then receive an extra baggage allowance based on the specified passenger type for different routes. If the passenger request to enjoy the baggage preference after the ticket is issued, he/she can exchange the ticket freely at 95375 call center with valid certificate.

(6) The rebooking operation may cause several different baggage checked portions to become a single one ( the stopover disappeared in the journey between JD and other carriers ) or it may cause one checked baggage portion into 2 different checked baggage portion ( a stopover occurs in the journey between JD and other carriers). While rebooking, the baggage allowance should be modified in accordance with IATA baggage provisions.

(7) All sales offices should remind the passenger who may have excess baggage (overweight, over-sized or an additional piece) or special baggage, to arrive at the airport in advance in order to go through relevant procedures.


Part IV - Appendix

Annex I - Airline Ticketing Service Reminder

1. Please ensure the travel documents and visa is valid. If the passenger holds a Chinese passport, please make sure that the passport is valid for at least 6 months; the validity will be calculated from the day the return journey starts; if the validity is less than 6 months, the passport’s validity must be extended prior to issuing the ticket. If you have any questions concerning travel documents and visas, please consult the consulate of the destination country directly for the most accurate immigration information.

2. Valid travel documents are necessary to purchase a ticket and board a flight. Passengers will be asked to show their passport when purchasing a ticket at JD’s ticket counter; when purchasing a ticket through a website, the passenger must complete passport information, Flight origin, transfer and stopover point and destination correctly. Passengers are responsible to obtain and retain the required documents on their own, according to the flight information and to ensure the documents are valid. Passengers should retain travel documents themselves and not put them in checked baggage. If the travel cannot start or is postponed for invalid, expired or missing travel document reasons, JD will not take any responsibility.

3. After a seat has been booked on JD’s international or regional flight, the ticket should be issued within the ticketing time limit; otherwise the booked seat may be canceled. In the event the passenger desires to cancel the booked seat on JD’s international or regional flight (including seats on a interline flight), he or she must contact JD’s ticket office or agent as soon as possible.

4. The ticket is a transportation document between the passenger and the airline company, and it is also a document for boarding the flight and reclaiming checked baggage at the destination airport. It can only be used by the passenger whose name is listed in the ticket, and cannot be transferred to any other person or changed the name.

5. If a ticket is being purchased for a child, an infant or a passenger requiring special assistance (including VIP, passenger with a medical condition, passenger with a physical or mental disability, stretcher passenger, pregnant, unaccompanied minor, etc.) on a JD international/regional flight, it is necessary to contact JD 24 hour hot-line 95375.

6. While purchasing a ticket, the passenger should pay the taxes according to government regulations. Due to effect of changing exchange rates and policies, the tax actually paid may fluctuate from time to time. Please issue the ticket promptly; the fare will prevail at the time of issue.

7. Tickets booked in all classes of JD international/regional sectors must use the itinerary listed on the ticket sequentially. In the event tickets are used out of sequence, the ticket will be deemed void.

8. In a passenger needs to re-book/refund a ticket or upgrade the cabin, one can apply to Capital Airlines, and do the re-booking, refunding or upgrading procedures at the point where the ticket was issued or any other JD authorized place, while the re-booking fee, refunding fee and fare difference should be paid.

9. JD provides free baggage allowance by the piece concept. The free baggage allowance will be provided to the passenger in accordance with the standard applicable to the route chosen. For details, please contact Capital Airlines 24 hour hot-line 95375, consult the clerk at JD’s ticket counter or visit JD’s website.


For matters not mentioned above, please refer to the terms & conditions under《Civil Aviation Law》published by CAAC, and《Beijing Capital Airlines General Conditions of International Carriage for Passengers and Baggage》governed by JD.


Annex II - Regulation onPassenger Ticket Refunddue to Illness in Capital Airlines International Flights


In order to demonstrate the service quality of our company, to better care for and help passengers who are unable to make a trip due to illness, the passenger ticket refunds regulations for illness in international flights of Capital Airlines is hereby formulated.

1. Types of Ticket Refunds due to Illness

1.1 Passenger requests to refund ticket due to illness prior to flight departure time.

1.1.1 Individual passenger shall request the refund and cancel the ticket prior to flight departure time;

1.1.2 Group passenger should request the refund through website prior to flight departure time.

1.2 The passenger requests to refund ticket at airport due to sudden occurrence of illness.

2. Sick note

2.1 The content of certificate (including passenger name, time and symptoms) must be accurate and may not be altered. If not, the certificate will be deemed as invalid, and ticket cannot be refunded as a sickness refund. When refunding a ticket for an illness/medical reason, passenger should provide original certificate. Certificate should be examined and witnessed by the sales clerk and signed. The document submitted to the financial department should preferably be the original; however, if the passenger requires the original for reimbursement purposes, a photocopy is also acceptable.

2.2 When a passenger requests to refund a ticket for illness reason prior to flight check-in deadline:

A. In mainland China, the valid certificate should be a regular diagnosis proof with the signature of attending doctor and the official seal of the county or higher-level hospital, or patient’s medical record, or any receipt of medical fee over 300CNY. The issuing/printing date/time of these certificates must be prior to the flight check-in deadline.

B. Overseas or in Hong Kong, Macao and Taiwan, diagnosis proof must be filled by a qualified doctor recognized by the respective government. For cases in Africa, diagnosis proof can also be issued by Chinese-funded medical institutions. The requirement for the date of the patient medical record, receipt and the printing of certificate are the same as above.

2.3 When passenger requests to refund a ticket at airport due to sudden occurrence of illness: the certificate should be the diagnosis proof of patient’s medical record issued from an airport medical health center. If the certificate cannot be provided immediately, the chief station manager should sign signature on passenger’s ticket in order to obtain approval.

3 Ticket Refunds Regulation

3.1 Passenger requiring the refund due to illness, may be refunded as involuntary refund.

3.2 If accompanying persons require a refund of their tickets along with the ill passenger, the ticket may be refunded at the same time, as an involuntary refund. The number of accompanying persons cannot exceed two. If the accompanying person is the ill passenger’s immediately family member, there is no number limit.

3.3 Group passenger refund due to illness reason before departure, if it affects the team's minimum number and FOC calculation, the group ticket price and FOC number need to be recalculated. Passenger refunds due to illness during the trip will not affect the price of other group members.

3.4 The sickness must be handled by the person, unless the illness is serious. In that case, the entrusted agent must handle the refund providing the original or copy of the passport of the sick passenger and the original identity document of the agent.

3.5 If the passenger is deceased, with a death certificate provided, the ticket can be refunded the same way as refunding for illness/medical reason.

3.6 If the passenger requests to refund a ticket due to the death of an immediate family member, the request should be made before commencement of travel. As long as the Certificate of Kindred and Certificate of Death of family member (Certificate of Death should be issued after the ticket issued date) are provided, the ticket can be handled the same way as illness refund.

3.7 Within one month from the date of submission of the refund, each sales unit (agency, call center) shall send the required information to the sales department/office of the company by mail or by e-mail scanning. The sales department/office/call center will then send the materials to the financial review. If the materials are not submitted within the specified time, they will be treated as voluntary refunds. After the completion of the medical evacuation procedures, if the passenger needs to retrieve the original materials, our company can send it back without postage payment.

3.8 In principle, the refund should be made before the flight departure. Under special circumstances, passengers can give reasonable explanations and provide evidence. It can also be processed after the flight takes off, but no more than one month later.

4 Refunding office

Call center of Capital Airlines, original issuing office.


Notice regarding purchase of flight tickets for under 18 year olds travelling on the London - Qingdao route.


Dear passenger,

When purchasing UK(London) to China flight tickets, should your flight ticket reservation include passengers under 18 years of age, please be aware of the following factors:

 1. If two adults are named on the underage passenger's visa, they are able to travel with either adult and purchase tickets as normal.

 2.  If an underage passenger is not travelling with any accompanying adult named on their visa, then they cannot purchase tickets through the normal sales channels.

 3.   In terms of purchasing tickets for unaccompanied minors, only unaccompanied minors in possession of an unaccompanied minor visa are eligible to purchase unaccompanied minor flight tickets.

Passenger for Canada routes please find the attachment below.

Tariff for Canada routes.doc

There are some changes in the FRN for the eligibility of citizens from the People's Republic of China who seek case-by case discretionary parole to travel to the CNMI, that will take effect on October 03, 2019.

 

What are the eligibility requirements for visitors from the People's Republic of China for the CNMI-Only Parole?

 

To be eligible for the parole provision, prior to embarking on a carrier for travel to the CNMI, each non-immigrant alien must:

‧    Be a national of the People's Republic of China (does not include Special Administrative Regions such as Macao);

‧    Be solely entering and staying in the CNMI for a period not to exceed fourteen (14) days;  (PRC Nationals will no longer be allotted 45days – their maximum duration of stay will be 14days)

‧    Be in possession of a round trip ticket that is non-refundable and non-transferable and bears a confirmed departure date not exceeding fourteen (14) days from the date of entry to the CNMI;

‧    Be arriving from and departing to a foreign destination;

‧    Not have been previously removed, barred, or banned from entering the United States, to include the CNMI;

‧    Have not been unlawfully present in the United States, to include the CNMI;

‧    Have not been previously denied a US B1/B2, Business/Tourist Visa; (PRC Nationals previously denied a US B1/B2 Business/Tourist Visa do not qualify for the Parole program)

‧    Be in possession of a completed and signed Guam-CNMI Visa Waiver Information form (CBP Form I-736); and

         ‧    Be in possession of a valid unexpired ICAO-compliant, machine-readable passport. 

Beijing Capital Airline General Conditions of

International Carriage for Passengers and Baggage

Contents: 
Article 1 Definitions
Article 2 Scope of Use
Article 3 Tickets
Article 4 Fares and Fees
Article 5 Reservations
Article 6 Check-in and Boarding
Article 7 Carriage Refusals and Restrictions
Article 8 Baggage
Article 9 Schedule,Delays, Cancellation of Flights
Article 10 Ticket Changes
Article 11 Ticket Refund
Article 12 Conduct aboard Aircraft
Article 13 Common service
Article 14 Additional Service Arrangements
Article 15 Administrative Procedures
Article 16 Liabilities and Limitations
Article 17 Miscellaneous

Article 1 Definitions
1 The definitions of the following expressions in the “Beijing Capital Airline General Conditions of International Carriage for Passengers and Baggage” (hereinafter referred to as the Conditions), except where the specific article otherwise requires or where it is otherwise provided, are as follows:
1.1 “Convention”, refers to the instrument(s) used according to the stipulations of the contract:“The Convention for the Unification of Certain Rules Relating to International Carriage by Air”, signed in Warsaw, October 12, 1929 (hereinafter referred to as the Warsaw Convention);“The Warsaw Convention as Amended at The Hague”, signed in The Hague, September 12, 1955 (hereinafter referred to as the Hague Protocol);“The Convention for the Unification of Certain Rules for International Carriage by Air”, signed in Montreal on May 28, 1999 (hereinafter referred to as the Montreal Convention). 
1.2 “International Carriage” means, unless otherwise provided by a Convention, transportation which, according to the contract of carriage concluded by the parties, either the place of departure of carriage or the destination or an agreed stopping place, whether or not there is a break or transfer in the transportation, is not inside the borders of the People’s Republic of China.
1.3 “Carrier” means the public air transportation corporation who issues the Ticket, transports or commits to transport the passenger listed on the ticket and their baggage.
1.4 “Code Share Flights” means a carrier uses its flight number on the other operating carrier’s aircraft.
1.5 “Issuing Carrier” means a carrier, whose Digital Code appears on the Ticket.
1.6 “Beijing Capital Airline Regulations” means those regulations (http://www.jdair.net/b2c/frontend/information/forwarding_clause_international.jsp), which will be in effect for both sides once the ticket is issued, and are legally formulated and released by Beijing Capital Airline for the purpose of supervision of its passengers and transportation of their baggage. Effective applicable ticket fares and conditions are included.
1.7 “Authorized Sales Agent” means a passenger sales agent who has been appointed by the carrier to represent the carrier in the sale of air transportation and also, having gained its authorization, for other carriers.
1.8 “Authorized Ground Handling Agent” means the enterprise which has been authorized by JD to provide, on our behalf and within the scope of authorization, the passenger and baggage handling services for the flights operated by JD.
1.9 “Passenger” means any person, except members of the crew, carried or to be carried by an aircraft pursuant to the agreement of the Carrier.
1.10 “Children” means any person whose age is above two (2) years and below twelve (12) years on the date of the commencement of travel. 
1.11 “Infant” means any person whose age is above fourteen (14) days and below two (2) years on the date of commencement of travel.
1.12 “Booking” means the seat, class of travel and the weight and volume of baggage that are allowed for.
1.13 “Flight” means an act of flying performed along a specific air route at a specific time on a specific date.
1.14 “Ticket” means a valid document sold or approved and ensured by the carrier or its authorized agent, including paper tickets and electronic tickets. A paper ticket is proof of the so-called “Ticket and the baggage check”, which is issued by the Carrier or its authorized agent. A paper ticket contains information including the conditions of the contract of transport, statements, notices, and the flight and passenger coupon. 
1.15 “Electronic Ticket”,is a replacement for a paper ticket, whereby the information on the paper ticket is stored in the system database in the form of electronic data, and serves as proof of sale, account and transportation.
1.16 “Conjunction Ticket” means a ticket issued to a passenger in conjunction with another ticket, which together constitute a single contract of carriage.
1.17 “Days” means calendar days, including all seven days of the week; provided that, for the purpose of passenger notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the day upon which the flight commences, shall not be counted. 
1.18 “Passenger Coupon” means that portion of the Paper Ticket, which is so marked and which is to be retained by the passenger for the duration.
1.19 “Flight Coupon” means that portion of the Electronic Ticket that bears the notation “good for passage”, indicating that this flight coupon is used for transportation between two appointed places.
1.20 “Itinerary/Receipt” means a paper document that contains information such as passenger name, route and price, etc.
1.21 “Baggage” means such articles carried by a passenger that are necessary or appropriate for his/her wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it shall include both checked and unchecked baggage (carry-on) of the passenger.
1.22 “Checked Baggage” means Baggage of which the carrier takes sole custody and for which the carrier has issued a baggage check.
1.23 “Unchecked Baggage” means any baggage of the passenger which the passenger takes sole custody of other than checked baggage, also referred to as “carry on baggage.”
1.24 “Baggage Tag” refers to the label that distinguishes the baggage and the document that allows the passenger to receive checked baggage.
1.25 “Excess Baggage” means the portion of baggage which exceeds the free baggage allowance calculated by weight or piece.
1.26 “Agreed Stopping Places” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in the carrier’s timetables as scheduled stopping places on the passenger’s route.
1.27 “Stopover” means a deliberate interruption to the journey by the passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by the Carrier.
1.28 “Damages” refers to losses incurred through bodily injury or death of a passenger sustained and caused in or related to the transportation provided by the Carrier, damage to or destruction of Checked Baggage and other damages.
1.29 “Normal Fare” means the highest fare established for a first, business or economy class service during the period of applicability, including the corresponding fares of children’s and infant’s tickets.
1.30 “Special Fare” refers to fares other than normal fares.
1.31 “SDR” means a Special Drawing Right as defined by the International Monetary Fund.


Article 2 Scope of Use
2. 1 General
2.1.1 Except as provided in 2.1.2, 2.2 and 2.3, these Conditions apply to all international and regional (Hong Kong, Macao and Taiwan included) carriage of passenger and baggage on the civil aircraft for which Beijing Capital Airline are paid. 
2.1.2 These Conditions also apply to no-charge and reduced fares carriages except to the extent that Beijing Capital Airline has provided otherwise in its regulations or in the relevant contracts or tickets.
2.1.3 Unless otherwise provided, in the event of any inconsistency between these any other regulations Beijing Capital Airline may have dealing with particular subjects, these General Conditions of Carriage shall prevail.
2.2 Charter
According to the transportation incorporated in the charter agreement, passengers and baggage that have been accepted to transportation by charter should accord with Beijing Capital Airline charter agreement provisions. These Conditions shall be taken as final when the carriage is outside the charter agreement.
2.3 Codeshare 
Our Conditions of Carriage also apply to codeshare flights operated by JD.
2.4 Exceptions
To the extent that any provision contained or referred to herein is contrary to anything contained in the Conventions, laws, government regulations, orders or requirements, those Conventions, laws, government regulations, orders or requirements shall be taken as final. The other provisions of these Conditions remain valid. 


Article 3 Tickets
3.1 Ticket is Evidence of the Contract of Carriage
The ticket is evidence of the contract of carriage between the issuing carrier and the passenger. The carrier will provide carriage only to the passenger holding such a ticket, or any other carrier document issued by the carrier or its authorized agent and will assume liability pursuant to these carriage provisions. The ticket remains at all times the property of the issuing Carrier. The Conditions of Contract contained on the ticket are a summary of some of the provisions of these Conditions of Carriage.
3.2 Provisions for Using Tickets
A person who uses an electronic ticket shall not be entitled to be carried on a flight unless that person provides valid identification and valid status of the electronic ticket checked by Beijing Capital Airline or its ground service agent. The electronic ticket itinerary only records the passenger’s travel information, and cannot be regarded as the necessary evidence for the passenger to check in and have security inspection. 
3.3 Ticket not Transferable
3.3.1 Tickets are not transferable.
3.3.2 If someone other than the person entitled to be carried on a ticket travels pursuant to that ticket or is given a refund in connection therewith, Beijing Capital Airline shall not be liable to the person with the original right to use of the ticket.
3.3.3 If a ticket were to be used or refunded by any person other than the person entitled to be carried, Beijing Capital Airline would not be liable to the person entitled to be carried or refunded.
3.4 Period of Validity of the Ticket
3.4.1 A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue thereof, except as otherwise provided in the ticket, these Conditions or Beijing Capital Airline Regulations.
3.4.2 The validity period of a special fare ticket is calculated according to Beijing Capital Airline Regulations.
3.4.3 The validity of a ticket is calculated from the date of commencement of travel or 00:00 of the day following the day upon which a ticket is issued to 00:00 of the day following the expiration date.
3.5 Extension of Validity of the Ticket
3.5.1 If for the following reasons, the passenger is prevented from travelling within the period of validity of the ticket, the validity of the passenger's ticket will be extended until Beijing Capital Airline first flight on which space is available in the class of service for which the fare has been paid:
1. Cancellation of the flight on which the passenger holds a reservation; 
2. Omission of a scheduled stop, being the passenger's place of departure, place of destination or a stopover;
3. Failure to operate a flight reasonably according to schedule;
4. Causing the passenger to miss a connection;
5. Inability to provide a previously confirmed space;
6. Uunable to provide a seat in the class of service the passenger has paid for.
3.5.2 When a passenger, after having commenced his/her journey, is prevented from travelling within the period of validity of his/her ticket by reason of illness, Beijing Capital Airline will extend the period of validity of that passenger’s ticket until the date when he/she becomes fit enough to travel according to a medical certificate, or until Beijing Capital Airline first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid, except where Beijing Capital Airline regulations provide otherwise. When the flight coupons remaining in the ticket include one or more stopovers, the validity of the ticket, subject to Beijing Capital Airline Regulations, will be extended for no more than three months from the date when the passenger becomes fit to travel according to the medical certificate. In such circumstances, Beijing Capital Airline will extend similarly the period of validity of tickets of other members of his or her immediate family (a maximum of two) accompanying an incapacitated passenger. 
3.5.3 In the event of the death of a passenger en route, the Tickets of persons accompanying the passenger may be modified by waiving the minimum stay or extending the period of validity. In the event of a death in the immediate family of a passenger who has commenced travel, the validity of the passenger’s ticket and those of his or her immediate family who are accompanying the passenger, may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period of longer than forty-five (45) days from the date of the death shown on the death certificate. Accompanying passengers are limited to two. 
3.6 Coupon Use Sequence
3.6.1 Beijing Capital Airline will honor flight coupons, or in the case of an electronic ticket, an electronic coupon, only in sequence from the place of departure as shown on the ticket.
3.6.2 Beijing Capital Airline may not honor the passenger’s ticket if the first flight coupon for international travel has not been used and the passenger commences his journey at any stopover or agreed stopping place.
3.6.3 Each flight coupon, or in the case of an electronic ticket, an electronic coupon, will be accepted for carriage by Beijing Capital Airline in the class of service specified therein on the date and flight for which accommodation has been reserved. When flight coupons, or in the case of an electronic ticket, electronic coupons, are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions for the relevant fare and the availability of space on the flight applied for.
3.6.4 If the passenger fails to or has failed to use the flight coupons in sequence, Beijing Capital Airline is entitled to re-compute the fares in accordance with the Regulations for the use of said coupons and the passenger is liable to pay Beijing Capital Airline for any difference between the recomputed fares and the fares already paid by or due from the passenger.


Article 4 Fares and Fees

4.1 General
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town centers.
4.2 Applicable Fare
Applicable fares for carriage are published by Beijing Capital Airline or those on behalf of Beijing Capital Airline or, if not so published, constructed in accordance with Beijing Capital Airline Regulations. Except where it is otherwise expressly provided, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage covered by the first flight coupon of the ticket.
4.3 Routing
Fares apply only to routing published in connection therewith. If there is more than one routing at the same fare, the passenger may specify the routing prior to issue of the ticket. If no routing is specified, it is up to Beijing Capital Airline to provide routing for the passenger to select and confirm.
4.4 Taxes and Charges
Except as required by any applicable law, a tax or charge imposed by a government or other relevant authority, or by the operator of an airport, in respect of a passenger or the use by a passenger of any services or facilities will be in addition to the published fares and charges and shall be payable by the passenger. It is up to Beijing Capital Airline to collect the payment. When the passenger purchases tickets, Beijing Capital Airline will inform of the specific taxes and charges not included in the ticket price, except as required by law.
4.5 Currency 
Except where otherwise provided, passengers should pay fares and charges in the currency of the place of issuance of the ticket. When payment is made in a currency other than the currency in which the fare is published, such payment will be made at the rate of exchange displayed after calculation on the information system.


Article 5 Reservations
5.1 General
5.1.1 A reservation is not confirmed until it is recognized by Beijing Capital Airline or its Authorized Agent. Only when the passenger has paid for his ticket within the reservation and ticketing time limit prescribed in Beijing Capital Airline Regulations and the ticket is issued by Beijing Capital Airline or its Authorized Agent, and the reservation entered on the appropriate flight coupon, is a reservation considered valid and effective.
5.1.2 As provided in Beijing Capital Airline Regulations, certain fares may have conditions which limit or exclude the passenger’s right to change or cancel reservations. For specific provisions regarding such ticket prices, please refer to the corresponding transportation price provisions. 
5.2 Ticketing Time Limit 
If the passenger has not paid for his/her ticket within the prescribed ticketing time limit, the reservation may be cancelled by Beijing Capital Airline or its Authorized Agent.
Passengers must produce your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
5.3 Personal Data
The passenger recognizes that personal data has been given to Beijing Capital Airline for the purposes of making a reservation for carriage, obtaining ancillary services, facilitating immigration and entry requirements. For these purposes the passenger authorizes Beijing Capital Airline to retain such data and to transmit it to government organizations, its own offices, other carriers or the providers of such services, in whatever country they may be located.
5.4 Seating
Except for providing seats for passengers who have a reserved flight and class of cabin, Beijing Capital Airline does not guarantee to provide any particular seat in the aircraft. Because of the need for travel, safety and security, the carrier will maintain his/her allotted or reallotted seating right on the plane, even after the passenger has boarded the plane.
5.5 Reconfirmation of Reservation
Beijing Capital Airline does not require reconfirmation of reservations for continuing or return flights that have already been booked. However, if the ticket contains flights which connect to another carrier’s flight, it may be subject to the operating carrier’s requirement of reservation reconfirmation. In the event of failure to comply with any such requirement, the carrier has the right to cancel the passenger’s reservation and Beijing Capital Airline is not liable to the passenger for loss or expense resulting from this. Passengers should first inquire about reconfirmation of reservation requirements of the other relevant carriers, and if reconfirmation of reservations is required, the passenger should comply with the reconfirmation rule directly with the carrier whose code is shown on the ticket.
5.6 The carrier will cancel the continuing flight seat
Beijing Capital Airline has the right to cancel any continuing flight seat if a passenger doesn’t use the reserved seat ahead and reconfirm the continuing flight seat after.
5.7 Reserve seat priority (except as required by law)
5.7.1 Passengers who request confirmed seat with totally or partially open ticket have no right to reserve seat with priority.
5.7.2 Passengers who request changing ticket with totally or partially confirmed ticket have no right to reserve seat with priority.
5.7.3 As to passengers who involuntarily change route, they can reserve seat with priority if condition permits.


Article 6 Check-in and Boarding
6.1 Check-in
6.1.1 Cut-off times for check in are different at each airport. The passenger shall arrive at the airport within the prescribed time limit to complete travel document inspection, baggage checking and boarding pass issuance with valid personal identification and travel documents. The carrier has the right to cancel your reservation if you fail to complete check-in before the specified check-in deadline.
6.1.2 The passenger who has made a reservation can check-in directly at the check-in counter, while those who haven’t made a reservation shall be processed as a standby at check-in according to Beijing Capital Airline Regulations.
6.2 Boarding
The passenger shall arrive in sufficient time at Beijing Capital Airline given boarding gate after check-in and completing all government formalities. If the passenger fails to arrive in time or appears improperly documented or not ready to travel, Beijing Capital Airline may cancel the reserved space for the purpose of not delaying the flight’s departure, and without the liability to the passenger for loss or expense due to the passenger’s failure to comply with the provisions of this Article. 

Article 7 Carriage Refusals and Restrictions
7.1 Right to Refuse Carriage
Beijing Capital Airline may refuse carriage of any passenger or passenger’s baggage for reasons of safety or in the exercise of its reasonable discretion due to following circumstances:
7.1.1 In order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or through.
7.1.2 The carriage of you or your Baggage may endanger or affect the safety, health, convenience, comfort of other passengers or crew members.
7.1.3 The passenger have committed misconduct during the transport by air ever before, and the carrier have reason to believe that such misconduct could occur again.
7.1.4 The passenger has failed to observe the instructions of Beijing Capital Airline or the government, or has not abided by the Beijing Capital Airline crew’s arrangement and advice.
7.1.5 The passenger has not, according to the regulations, paid the applicable fares or taxes or Beijing Capital Airline does not accept his/her credit payment.
7.1.6 The passenger does not show his passport, visa or other valid travel documents.
7.1.7 The passenger may seek to enter a country illegally through which he is in transit, or may destroy his documentation during the flight, or will not surrender travel documents to be held by the flight crew, against receipt, when so requested by Beijing Capital Airline.
7.1.8 The ticket has been acquired unlawfully or has been purchased from an entity other than the issuing Carrier or its Authorized Agent, or has been reported as being lost or stolen, or is a counterfeit ticket, or the person presenting the ticket cannot prove that he is the person named in the ticket.
7.1.9 Passengers have failed to comply with the requirements set forth above concerning coupon sequence and use, or has been altered by anyone other than the Carrier or its Authorized Agent, or has been mutilated. Beijing Capital Airline reserves the right to retain such tickets.
7.2 Beijing Capital Airline has the right to determine the carriage of passenger and baggage when the actual passengers exceed the maximum load of the aircraft. Beijing Capital Airline will inform such passengers before the airplane takes off and the ticket will be dealt with as an involuntary endorsement or involuntary refund.
7.3 Limitations on Carriage
Acceptance for the carriage of unaccompanied-children, incapacitated persons, pregnant women, persons with an illness or those passengers requiring special assistance may be subject to prior arrangement with Beijing Capital Airline, in accordance with Beijing Capital Airline Regulations and applicable laws.
7.4 Arrangements for Passengers refused to be carried
When travelling with Beijing Capital Airline, in the event of the carriage of a passenger or baggage being refused, the carriage service department will carry out the necessary post-processing for passengers and baggage.

Article 8 Baggage
8.1 Items Prohibited and Limited as Baggage
8.1.1 Items which are unacceptable as baggage 
8.1.1.1 Items which do not constitute baggage as defined in Article 1 hereof.
8.1.1.2 Items which are likely to endanger the aircraft or persons or property on board the aircraft specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the Dangerous Goods Regulations of the International Air Transport Association (IATA), the Transport of Dangerous Goods Regulations, and the prohibited & restricted items for checked and cabin baggage for civil aviation passengers of Civil Aviation Administration of China (CAAC) and in Beijing Capital Airline Regulations. Especially those following prohibited articles: explosives, compressed gases, corrosive substances, oxides, radioactive or magnetized objects, flammable, poisonous, dangerous or irritating substances. For more information about the relative substances, please contact Beijing Capital Airline.
8.1.1.3 Guns ammunitions knives or other similar items or replicas of the above items. But firearms and ammunitions for hunting and sporting purposes can be accepted as checked baggage, subject to the requirements set forth in Article 8.1.3.2.
8.1.1.4 Items whereby the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or as part of a stopover.
8.1.1.5 Items which are unsuitable for carriage by reason of their package, shape, weight, size or character.
8.1.1.6 Live animals, except as provided for in 8.11 of this Article.
8.1.2 Items which are not transported as checked baggage
The passenger shall not include in checked baggage fragile or perishable items, money, jewelry, antiques, precious metals, gold and silver products, negotiable papers, securities, bank cards, credit cards or other valuables, business, government or private documents, passports and other identification documents, samples, medicine or medical devices or equipment, keys, computers, video cameras, cameras, mobile phones or other valuable electronics. Beijing Capital Airline is not liable for losses or expenses caused by a passenger’s negligence.
8.1.3 Items which are limited in transportation
The following items, which may be agreed to by Beijing Capital Airline and in accordance with Beijing Capital Airline Regulations, are permitted to be transported.
8.1.3.1 We recommend that precision instruments and electric devices be carried as cargo. If they are carried as checked baggage, they must be properly packed, their weight is not factored into the free baggage allowance, and baggage fee must be paid for such baggage separately based on the standards on excess baggage fee collection.
8.1.3.2 Guns for sporting purposes may be accepted as Checked Baggage with a gun carriage permit or proof of approval from the State General Administration of Sports. Application is required before airline agrees to transport. Guns must be unloaded with the safety catch on, and be suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations, as well as applicable national laws, regulations, or orders from countries of departure, arrival and those in passing.
8.1.3.3 The forbidden to carry goods, such as sharp instruments, blunt objects, etc., which are prohibited by the CAAC, can be carried as luggage.
8.1.3.4 Dry ice, liquid drinks, cosmetics containing alcohol.
8.1.3.5 Electric wheelchair that passenger uses during travel because the passenger becomes less mobile due to illness, health and age or due to leg bone fracture.
8.1.4 Items that shall have an exemption baggage tag attached
Due to the value,nature of contents or possible passenger negligence which would lead to controversy when accepting baggage,Beijing Capital Airline shall attach an exemption baggage tag to exempt the corresponding responsibility of Beijing Capital Airline except where inconsistent with the Convention. Such baggage may include:
8.1.4.1 Fragile and easily damaged baggage
8.1.4.2 Improperly packed baggage
8.1.4.3 Small animals, fresh and alive objects, perishable goods or perishable goods carried in the baggage
8.1.4.4 The passenger was late in presenting the baggage for transportation
8.1.4.5 Damaged baggage
8.1.4.6 Checked Baggage whose weight and size is out of the limitation regulated by the carrier or oversized baggage
8.1.4.7 Unlocked baggage or baggage with a broken lock
8.1.4.8 Unchecked Baggage whose size exceeds the limitation of the baggage in the cabin
8.2 Right to Refuse Carriage
8.2.1 Beijing Capital Airline may refuse carriage of baggage of such items described in 8.1.1 of this Article and may refuse further carriage of any such items on discovery thereof during carriage.
8.3 Right of Check
For reasons of carriage safety and security, Beijing Capital Airline can check passenger’s baggage according to the regulation. For the purpose of determining whether passenger carried or carried secretly items in the baggage described in 8.1.1and 8.1.3 above, Beijing Capital Airline may check, scan or X-ray check the passenger’s baggage even if he or she does not present.  If any damage occurs because of the X-ray check or scan, Beijing Capital Airline takes no responsibility unless the damage is the result of Beijing Capital Airline negligence. If the passenger is unwilling to comply with such a request, Beijing Capital Airline may refuse to carry the passenger or the baggage.
8.4 Checked Baggage 
8.4.1 Upon delivery to Beijing Capital Airline of baggage to be checked, Beijing Capital Airline shall take custody thereof and issue a baggage identification tag for each piece of checked baggage.
8.4.2 Passengers shall label the name, contact method or other personal identification mark on the inside or outside of the checked baggage.
8.4.3 Best efforts should be made by Beijing Capital Airline for checked baggage to be carried on the same aircraft as the passenger, however for the purpose of safety, security or transportation, in the event passenger’s checked baggage cannot be transported with the same aircraft,Beijing Capital Airline should explain to the passenger its intention to carry the checked baggage on the next flight on the condition that the security is confirmed and space is available. If your checked baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.4.4 Unless otherwise specified, the weight and dimensions of checked baggage may not exceed Beijing Capital Airline regulations, those that exceed the regulations should be transported as cargo.
8.5 Unchecked (Carry-On) Baggage
8.5.1 Baggage which the passenger carries on to the aircraft must fit under the seat in front of the passenger or in an enclosed storage compartment in the cabin.
8.5.2 Unless otherwise specified, the total weight of carry-on baggage for business class should not exceed 10kg (5kg for each piece), for economy class should not exceed 5kg. And the maximum volume for each piece should not exceed 20cm x 40cm x 55cm. Under the piece calculation system, unchecked baggage taken into the cabin business class may not exceed 2 pieces, economy class may not exceed 1 piece and 5kg/piece and the total length of its three edges may not exceed 115cm. Baggage which exceeds the above regulations should be transported as checked baggage. 
8.5.3 If the weight or size of the passenger’s baggage goes against the regulations of 8.5.2, and is unsuitable to be transported in the cargo compartment, such as a delicate musical instrument, the passenger shall inform Beijing Capital Airline in advance if he or she wants to carry it as unchecked baggage. Only after receiving consent from Beijing Capital Airline may the baggage may be carried into the cabin. Charges will be issued according to the seat space taken up in the cabin.
8.6 Free Baggage Allowance
8.6.1 In international transportation managed by Beijing Capital Airline, free baggage allowance may be calculated by weight and piece. Passengers should comply with the free baggage allowance according to the conditions and limits regulated by Beijing Capital Airline.
8.6.2 In the case of Passengers buying tickets at different fares for different segments, the free baggage allowance can be calculated according to the free baggage allowance regulated on different flight legs.
8.6.3 Where two or more passengers, travelling as one party to a common destination or point of stopover by the same flight, present themselves and their baggage for travelling at the same time and place, their free baggage allowance may be calculated together according to the standard ticket price level regulations of each. 
8.6.4 In the event of a voluntary itinerary change, the free baggage allowance should follow the regulation applied to free baggage allowance of the ticket price level after the itinerary change. If it is an involuntary itinerary change, the free baggage allowance follows the original regulations.
8.6.5 Weight calculation of free baggage allowance
In addition to some specified regulations of Beijing Capital Airline, the free baggage allowance of the checked baggage and unchecked baggage of every passenger is managed according to the following regulations:
8.6.5.1 Unless otherwise specified, there is a 40kg free baggage allowance for each first-class adult passenger; a 30kg free baggage allowance for each business-class adult passenger; and a 20kg free baggage allowance for each economy class adult. 
8.6.5.2 Children or infants traveling on child tickets have the same free baggage allowance regulated in 8.6.5.1. Infants paying 10% of an adult fare have 10KG free baggage allowance and a pushchair may be checked free of charge.
8.6.6 Piece calculation of free baggage allowance
Piece calculation of baggage allowance will be handled according to the flight regulations of each route.
8.7 Excess Baggage
8.7.1 Excess baggage can be carried only after the passenger pays the excess baggage charge and Beijing Capital Airline issues an excess baggage check.
8.7.2 Unless otherwise specified, if baggage exceeds the weight limit specified, the excess baggage charge per kilogram is 1.5% of the highest valid economy adult direct one way fare on the day of the issuance of the excess baggage check.
8.7.3 Each piece of baggage exceeding the piece calculation baggage allowance will be charged according to the relevant regulations.
8.8 Value Declaration and Charge
8.8.1 A passenger may declare a value for checked baggage if the value of the baggage is more than the limit specified in the Convention.
8.8.2 The value declared cannot be in excess of the real value of the checked baggage. The value of passengers’ Baggage can be declared at the value of 2,500 USD or equivalent currency at most.
8.8.3 Beijing Capital Airline will charge the additional value declaration expenses at $1 for every $100 (charge $1 if less than $100). If the value declared by the passenger is over the regulated declaration value in 8.8.1.
8.8.4 Beijing Capital Airline does not apply value declaration to unchecked baggage, seat baggage, diplomatic bags and other special items, for example musical instruments. For specific inquiries, please contact Beijing Capital Airline or its authorized agent.
8.8.5 Beijing Capital Airline does not apply value declaration to any small animal carried by a passenger.
8.8.6 If partial transportation of the baggage with value declaration is carried by other carriers that do not offer a value declaration service, Beijing Capital Airline has the right to refuse the offer value declaration service for Carried Baggage.
8.8.7 In the case of return of Baggage with value declared, a surcharge paid for the Baggage declared value will be refunded if the return of Baggage is made at the place of departure, but will not be refunded if the return of Baggage is made at a stopping place.
8.9 Delivery of Baggage
8.9.1 Passengers shall claim their baggage at the destination or stopover with their checked baggage identification tag as early as possible.
8.9.2 Beijing capital Airline delivers the baggage according to the baggage identification tag, whether the checked baggage’s collector is the passenger himself/herself or not, for which Beijing Capital Airlines will not bear any responsibility of the loss and expense.
8.9.3 When claiming the baggage without showing the baggage check and identification tag, a proof approved by Beijing Capital Airline should be presented, or agreement of the compensation of possible damage to Beijing Capital Airline according to regulation should be declared when necessary, then he or she can claim the baggage.
8.9.4 When passengers claim baggage and do not offer a written objection, it will create a rebuttable presumption that the baggage has been delivered according to the transportation contract.
8.10 Special regulations for carriage of seat baggage, fragile, precious objects and diplomatic bags
8.10.1 Seat Baggage
8.10.1.1 If the baggage has to take up a seat, the passenger should request space in advance when reserving the seat and the baggage can only be transported with the permission of Beijing Capital Airline.
8.10.1.2 The passenger takes responsibility for the seat baggage he or she carries. The weight of seat baggage for each seat may not be in excess of 75kg and the baggage should be properly packed. To guarantee the safety of the flight, the seats of the passengers and their seat baggage shall be designated by Beijing Capital Airline and for the entire trip the baggage should be secured by safety belt. When necessary, the baggage should be fastened by a cross arm brace.
8.10.1.3 Seat baggage is not included in free baggage allowance and the fare is charged according to the available Reservations Booking Designator’ ticket fare.
8.10.1.4 If the transportation is managed by successive carriers, the agreement of the corresponding successive carriers should be obtained.
8.10.2 Fragile or valuable baggage will be dealt with in addition to the regulations in these conditions; if the baggage requires a seat, management should follow 8.10.1.
8.10.3 Diplomatic bags
8.10.3.1 According to the request of diplomatic couriers, Beijing Capital Airline can treat this as checked baggage and the carrier bears only the normal checked baggage responsibility.
8.10.3.2 If diplomatic bags require seats, 8.10.1 is applied.
8.11 Animals
8.11.1 Small Animals
8.11.1.1 The term “small animals” means dogs, cats, and other domestic household pets. Wild animals and other animals with strange shapes or those that are liable to injure people (e.g., snakes) are not included in the category of small animals.
8.11.1.2 If a passenger checks through small animals, the animals should be properly put in a suitable container and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which they will not be accepted for carriage.
8.11.1.3 If accepted as checked baggage, the animal, together with its container and food, shall not be included in the free baggage allowance, but shall constitute excess baggage, for which passengers are obligated to pay the applicable charges.
8.11.1.4 Beijing Capital Airline has the right to decide the method of transportation for small animals. Beijing Capital Airline also has the right to limit the amount of pets in one airplane. Small animals should be carried in the cargo compartment.
8.11.1.5 The passenger whose small animal has caused other passengers or crew members damages or injuries will take full responsibility.
8.11.1.6 The transportation of small animals shall also comply with additional conditions in Beijing Capital Airline Regulations. For specific information, please contact Beijing Capital Airline or its authorized agent.
8.11.2 Assistance dogs, guide dogs and hearing dogs 
8.11.2.1 Assistance dogs, guide dogs and hearing dogs may be taken into the cabin as required by applicable law, but they have to be secured adequately and may not occupy a seat.
8.11.2.2 Passengers bringing assistance dogs must have any applicable government health and safety permits.
8.11.2.3 When assistance dogs, guide dogs and hearing dogs are carried in the cargo compartment, they must be in suitable containers.
8.11.2.4 Assistance dogs, guide dogs and hearing dogs and their containers and food may be transported free of charge and shall not be counted in free baggage allowance.
8.11.3 Passengers are completely liable for the injury or death of the animals above, except the case that Beijing Capital Airline is clearly responsible for the injury or death either intentionally or by accident or except as the Convention may require. On some long-distance flights without stopovers or some special types of aircraft, it is not suitable to carry guide dogs or hearing dogs and Beijing Capital Airline has the right to refuse the carriage of the animals subject to applicable law. Beijing Capital Airline bears no responsibility for the injury, loss, delay, disease or death of the animals after border entry or when the animals are refused border entry except as the Convention may require.

Article 9 Schedule,Delays, Cancellation of Flights
9.1 The timetable
9.1.1 Beijing Capital Airline makes every effort to abide by the published timetable transporting passengers and their luggage within a reasonable period of time. Flight time and plane model shown in schedule or other places are not guaranteed, but just predetermined time and models and do not form part of the contract of carriage. 
9.1.2 Beijing Capital Airline will not be liable for errors or omissions in timetables or other publications of schedules or in statements or representations made by employees, agents or representatives of Beijing Capital Airline , unless the errors or omissions are caused by Beijing Capital Airline intentionally or a knowingly reckless act or omission.
9.1.3 Beijing Capital Airline may change flight schedules after selling tickets. Beijing Capital Airline attempts to contact passengers about schedule change information, if passengers provide valid contact information. If Beijing Capital Airline makes a major change of flight timetable that passengers cannot accept and Beijing Capital Airline cannot arrange acceptable alternative flight accommodations for customers after selling the tickets, passenger can request a refund in accordance with the provisions of article 11.5.
9.2 The cancellation and changes of flights
As one of the following conditions, Beijing Capital Airline may cancel, terminate, modify, extend or delay the flights without prior notification.
9.2.1 To abide by the laws, regulations and orders of the state.
9.2.2 To guarantee the safety of flight
9.2.3 A reason carrier cannot control or predict 
9.3 Arrangements for Irregular flights
Due to one of the 9.2 listed reasons, if Beijing Capital Airline cancels or delays its flight or fails to provide an already reserved seat to the passenger(including desired class) ; Or causes passengers fail to arrive at the point of stopover or destination, or causes passengers holding reserved seats flight to miss connections, it will consider the reasonable needs of travelers to take the following measures for passengers to select:
9.3.1 Rebook the passenger on its first subsequent flights on which space is available or assist the passenger in rebooking on another carrier.
9.3.2 Provide a refund according to the relative regulations about involuntary refund in article 11. 5.
9.3.3 Assist the passenger in certain services such as accommodations and ground transportation.
9.4 Limited liability
In addition to those measures above, Beijing Capital Airline takes no further responsibility to the passenger unless otherwise stated in the Convention.
9.5 Delay
Beijing Capital Airline will take all reasonable measures to avoid delay of passengers and baggage. Beijing Capital Airline does not assume responsibility if it has taken all reasonable measures or it is impossible to adopt the measures.

Article 10 Ticket Changes
10.1 When a passenger who has not yet begun travelling or has begun travelling but has not yet reached their destination requests to change the specified unused flight, destination, seat class, flight or the validity period of the Ticket, it is defined as a voluntary itinerary change. When the Carrier cancels the flight for which space is reserved, cancels the landing at the destination or the stopovers of the passenger, does not fly reasonably according to the schedule, or cannot provide reserved space, and causes the passengers to change their itinerary, it is defined as an involuntary itinerary change.
10.2 The handling of voluntary itinerary changes of flight and date will be carried out in accordance with the following regulations, subject to the terms and conditions applicable to the fare under which the passenger is travelling:
10.2.1 After the itinerary change, the difference in fare and charges from the original routing shall be made up by the passenger.
10.2.2 After the itinerary change, the validity period of the new ticket shall be the same as the original one and it will be counted from midnight of the following day after the beginning of transportation specified on the first flight coupon of the original ticket.
10.3 If the execution of 9.2 in Article 9 causes the passenger to have an involuntary itinerary, the Carrier shall, with due consideration to the passenger’s reasonable needs, either:
10.3.1 Rebook the passenger on its first subsequent flights on which space is available or assist the passenger in rebooking on another carrier.
10.3.2 Provide a refund according to the relative regulations about involuntary refund in article 11. 5.
10.3.3 Assist the passenger in certain services such as accommodations and ground transportation.

Article 11 Ticket Refund
11.1 General
11.1.1 On failure by Beijing Capital Airline to provide carriage in accordance with the contract of carriage, or where a passenger requests a voluntary change of his or her arrangements and subject to applicable fare rules, a refund for an unused ticket or portion thereof shall be made by Beijing Capital Airline or its authorized agent in accordance with this Article and with Beijing Capital Airline Regulations.
11.1.2 The passenger should request a refund within the validity period of the Ticket. Beijing Capital Airline may refuse a refund where application is made after the expiry date of the validity of the Ticket.
11.1.3 JD will refuse a refund on a ticket which has been presented to us, or to government officials, as evidence of intention to depart from a country. If passenger can prove to our satisfaction that you have obtained the permission to stay in the country or region or that you will depart from that country or region by another carrier or another means of transport, JD will make the refund to you.
11.2 Place for refund
 A refund should be made at the place where the ticket was issued or another place agreed by Beijing Capital Airline or online in the case of an online purchase.
11.3 Currency
All refunds will be subject to government laws, and related regulations of the country in which the ticket was originally purchased and of the country in which the refund is being made. Refunds will be made in the currency in which the ticket was paid for, or in the currency of the country where the ticket was purchased or where the refund is being made.
Refund will be made only in the original way of payment. We will calculate the amount of refund based on the amount you originally paid and the currency used. The amount of refund to be credited to passengers’ original bank account of payment could vary from the amount originally debited by the card company for the ticket due to the differences in currency exchange rates. Such differences do not entitle you to make any claims against us.
11.4 Person to whom refund will be made, documents needed and discharge
11.4.1 Beijing Capital Airline shall be entitled to make a refund to the person named in the ticket.
11.4.2 If a ticket has been paid for by a person other than the passenger named in the ticket, the person applying for the refund must provide an original copy of an identification document of the person named on the ticket as well as a letter of authorization from that person while providing an original copy of his/her own identification document. 
11.4.3 Except in the case of lost tickets, refunds will only be made on surrender to Beijing Capital Airline of the passenger coupon or passenger receipt and surrender of all unused flight coupons. The passenger who buys an electronic ticket should show his or her valid identity card. 
11.5 Involuntary Refunds
Because of involuntary reroute, refunds will be made according to following regulations upon the passenger’s request:
11.5.1 If no portion of the Ticket has been used, the entire paid fare will be refunded.
11.5.2 If a portion of the Ticket has been used, as provided in Beijing Capital Airline Regulations, the refund amount is equal to the applicable fare for the part of the journey not traveled. No cancellation charge will be collected. 
11.6 Voluntary Refunds
If the passenger wishes to refund his/her ticket and the conditions of the fare on the ticket permit, the amount of the refund shall be calculated in following regulations:
11.6.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation (refund) fees.
11.6.2 If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.
11.7 Right to Refuse Refunds
11.7.1 Beijing Capital Airline may refuse refunds when a ticket is not permitted to be refunded according to applicable fares or Beijing Capital Airline Regulations. 
11.7.2 In the case of the Tickets indicated as non-refundable or no balance refundable, a refund on taxes (excluding fuel) can be solely made with no charges for refund service.
11.7.3 Beijing Capital Airline may refuse a refund on a ticket which has been presented to Beijing Capital Airline or to government officials of a country as evidence of intention to depart therefrom, unless the passenger establishes to Beijing Capital Airline satisfaction that he/she has permission to remain in the country or that he/she will depart therefore by another carrier or another means of transport.

Article 12 Conduct aboard Aircraft
12.1 general provisions 
If passengers’ behavior conducts aboard the aircraft have endangered the aircraft or any person or property on board, or obstructed the crew in the performance of their duties, or failed to comply with any instruction of the crew, or behaved in a manner to which other passengers may reasonably object except as required by law, Beijing Capital Airline may take all measures that it deems necessary to prevent continuation of such conduct, including restraint of the passenger.
12.2 Electronic equipment
Passengers are prohibited from operating portable radios, mobile phones (including mobile phones in airplane mode), interphones, or transmitting devices including radio controlled toys and radio transmitters which Beijing Capital Airline considers will interfere with security of flight on board. Without Beijing Capital Airline permission, passengers cannot use any electronic devices except hearing aids and heart pacemakers.
12.3 Non Smoking On board
All flights of Beijing Capital Airline are non-smoking, and smoking is prohibited in all areas of the aircraft.
12.4 Safety belt
After taking their seats, passengers are required to fasten their safety belts.

Article 13 Common service
13.1 Beijing Capital Airline is not liable for the ground transportation service in the airport area or between airport and city downtown area or between the airport and another in the same city. Beijing Capital Airline is not liable for the acts or negligence of providers who conduct ground transportation service.
13.2 Passengers’ accommodation fees at a connecting point are the responsibility of the passenger.
13.3 During flight Beijing Capital Airline provides passengers corresponding drinks and meals. Beijing Capital Airline can charge passengers accordingly, if they demand other services in excess of the prescribed.

Article 14 Additional Service Arrangements
14.1 If in the course of concluding the contract of carriage by air, Beijing Capital Airline agrees to make arrangements for the provision of additional services, Beijing Capital Airline is not liable to the passenger for any damage, loss or expense whatsoever arising from or in connection with such arrangements, except as required by law. If Beijing Capital Airline arranges non-air-carriage services provided by a third party for the passenger, or provides the passenger with a coupon or receipt certificate for non-air-carriage services provided by a third party including ground carriage, hotel reservations or vehicle rental, when arranging the aforementioned services, Beijing Capital Airline is merely acting as an agent for the passenger, and does not assume responsibility for whether the passenger receives these services or not, and does not guarantee their quality. The provisions and regulations of the third party service provider are applicable to these services. 
14.2 If Beijing Capital Airline also provides ground carriage for the passenger, these conditions are not applicable to the ground carriage service.

Article 15 Administrative Procedures
15.1 General
15.1.1 The passenger shall be solely responsible for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through and with Beijing Capital Airline Regulations and instructions.
15.1.2 Beijing Capital Airline shall not be liable for any aid or information given by any agent or employee of Beijing Capital Airline to any passenger in connection with obtaining necessary documents or visas or complying with such laws, regulations, orders, demands, and travel requirements, whether given in writing or otherwise; or for the consequences to any passenger resulting from his failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
15.2 Travel Documents
15.2.1 The passenger shall present all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries concerned, and permit Beijing Capital Airline to take and retain copies thereof.
15.2.2 Beijing Capital Airline reserves the right to refuse carriage of any passenger who has not complied with applicable laws, regulations, orders, demands or requirements or whose documents do not appear to be in order, or who does not permit Beijing Capital Airline to take and retain copies thereof.
15.3 Refusal of Entry
15.3.1 The passenger agrees to pay the applicable fare whenever Beijing Capital Airline, on government order, is required to return a passenger to his point of origin or elsewhere owing to the passenger’s inadmissibility into a country, whether of transit or of destination.
15.3.2 The fare collected for carriage to the point of refusal of entry or deportation will not be refunded by Beijing Capital Airline. 
15.4 Fines, Detention Costs, etc.
If Beijing Capital Airline is required to pay or deposit any fine or penalty or to incur any expenditure by reason of the passenger’s failure to comply with laws, regulations, orders, demands and travel requirements of the countries concerned or to produce the required documents, the passenger shall on demand reimburse Beijing Capital Airline any amount so paid or deposited and any expenditure so incurred.
15.5 Customs Inspection
15.5.1 If required, the passenger should be present at the inspection of his/her baggage, checked or unchecked, by customs or other government officials.
15.5.2 Beijing Capital Airline is not liable to the passenger for any loss or damage suffered by the passenger through failure to comply with the above-mentioned requirement.
15.6 Security Inspection
The passenger shall submit to any security checks by government or airport officials or by Beijing Capital Airline.
15.7 Laws and Regulations
Beijing Capital Airline is not liable if it determines that what it understands to be applicable law, government regulation, demand, order or requirement requires that it refuse and it does refuse to carry a passenger.

Article 16 Liabilities and Limitations
16.1 Subject to any limit under the Montreal convention and the limit provided below Beijing Capital Airline will be liable for damages to the passenger occurring on the aircraft or while boarding or descending the aircraft.
16.2 Beijing Capital Airline will be liable for any destruction, loss or damage to checked baggage occurring during carriage in flight or within a period controlled by Beijing Capital Airline. However, Beijing Capital Airline will not liable for damage to baggage (including checked baggage, unchecked baggage and hand baggage) if it is caused by the defect, quality or flaw of the baggage.
16.3 Beijing Capital Airline will liable for the damages of unchecked baggage and hand baggage caused by the mistake of Beijing Capital Airline, its employees or agents.
16.4 Beijing Capital Airline will be liable for the damage to the passenger and baggage caused by Beijing Capital Airline delay in the transportation. However, Beijing Capital Airline will not be liable for these damages if Beijing Capital Airline proves that it or its employee or agent has taken all reasonable measures to avoid the damage or that it was impossible for him/her to take such a measure.
16.5 When a ticket is used for carriage by Beijing Capital Airline and another carrier or is a non-stop passenger ticket, those carriages should be viewed as separate. Beijing Capital Airline is liable only for damage occurring on its own carriage flights. Beijing Capital Airline issuing a ticket or checking baggage over the lines of another carrier does so only as an agent for that other carrier. For checked baggage, the passenger may seek compensation from the carrier that is listed first or last on the ticket or baggage check.
16.6 If it is confirmed that the damages mentioned in this article are caused or facilitated by the faults of the claimant or the one from whom the claimant obtains rights, Beijing Capital Airline will be exempted from liability or just bear reduced responsibilities according to the degree of such faults which have caused or facilitated the losses. If it is confirmed by Beijing Capital Airline that a person other than the passenger requires compensation for the passenger’s injury or death and such injury or death is caused or facilitated by the passenger’s own fault, Beijing Capital Airline will be exempted from liability or just bear reduced responsibilities according to the degree of such faults which have caused or facilitated the injury or death.
This provision is applicable to all liability provisions in this article.
16.7 The carrier is not liable for any damage caused to passengers arising from our compliance with applicable laws or government rules and regulations, or from your failure to comply with the same.
Beijing Capital Airline liability for compensation is limited to compensatory damages according to these conditions. Beijing Capital Airline will not undertake any punitive, exemplary or any other non-compensatory damages under any circumstances.
JD’s Contract of Carriage, including these Conditions of Carriage and exclusions or terms on limited liability specified therein, also applies to our authorized agents and our employees who act on our behalf. In no circumstance shall the aggregate amount of compensation made by JD or our authorized agents and our employees who act on our behalf be higher than the amount of our own liability, if any.
16.8 For international carriage defined in the applicable international Conventions, our liability for any damage to passengers and baggage carried is subject to such international Conventions. For international carriage other than those defined in the applicable international Conventions, our liability for any damage to passengers and baggage carried is subject to the provisions of the Montreal Convention.
Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable law unless expressly so stated.
16.9 Compensation liability limitations for physical harm
Under the situations listed below, Beijing Capital Airline does not assume responsibility for any part of damage compensation exceeding the then-applicable limit of special drawing rights created for each passenger according to 16.1. 
16.9.1 Injury or death caused to passengers that is not caused by the mistake or other misconduct or inaction by Beijing Capital Airline, its employees or agents.
16.9.2 Injury or death to a passenger that is caused by the mistake or other misconduct or inaction by a third party.
16.10 Delay and baggage, goods and compensation liability limitations
For damage caused due to delay during the passenger’s carriage, the compensation owed by Beijing Capital Airline to each passenger will be limited to the then-applicable limit under the Montreal convention 
For damage caused by the destruction, loss, damage or delay of baggage during baggage carriage, the compensation owed by Beijing Capital Airline to each passenger will be limited to the then-applicable limit under the Montreal convention.
16.11 If passenger’s checked baggage is damaged, the carrier will make compensation based on its reduced value or the cost of its repair.
The carrier is not liable for any damage caused by passenger’s baggage or its contents. The passenger shall be liable for any damage caused by your baggage or its contents to other people and property, including other baggage or contents thereof and our property.
The carrier shall have no liability whatsoever for damage to the items prohibited from carriage as baggage or in checked baggage under these Conditions of Carriage. If passenger include in your checked baggage the items specified in these Conditions of Carriage which you are recommended NOT to include in your checked baggage, such items will be treated as ordinary checked baggage if we are to be held responsible for the loss of or damage to them.
For passengers that accept checked baggage and do not raise any objection initial at the place of acceptance, this will be regarded as initial evidence of Beijing Capital Airline having already completed its obligation of transporting the baggage and handing it over to the passenger in its complete state.
If the passenger discovers that the checked baggage has been destroyed or damaged, he/she should raise an objection to Beijing Capital Airline in writing within seven days of the day he/she collected the checked baggage. If the passenger discovers a delay with the baggage, he/she should raise an objection to Beijing Capital Airline in writing within 21 days of the collection of the baggage.

Article 17 Miscellaneous
17.1 There are two versions of these Conditions, a Chinese version and an English version, and both language versions are equally authentic. In the event of any language dispute, the Chinese version will be taken as final.
17.2 These conditions have been put on record in the Civil Aviation Administration of China (CAAC) north china regional administration and will officially come into effect and be implemented on Nov. 5th, 2018. For contracts of carriage settled after this date, these conditions shall be used.
17.3 After these conditions come into effect, Beijing Capital Airline has the right to amend the text of these conditions. However, for reserved contracts of carriage made before the date of the new “Beijing Capital Airline General Conditions of International Carriage for Passengers and Baggage” coming into effect, these conditions will still be used.
Beijing Capital Airline has the right to interpret these conditions.






BEIJING CAPITAL AIRLINES

U.S. Tarmac Delay Contingency Plan

The Beijing Capital Airlines Tarmac Delay Contingency Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport.  We have established this Plan to comply with the U.S. Department of Transportation “Enchanced Protection for Airline Passenger” regulations (14 CFR Part 259). A copy of the Plan can be found on our website http://intl.jdair.net/.

1. For international flights that depart from or arrive at a U.S. airport, we will not permit our aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:

(i) The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; 

(ii) Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

2. For all flights covered by the Plan, we will provide adequate food and potable water no later than two hours after our aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if our aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

3. For  all  flights  covered  by  the  Plan,  we will  provide  operable  lavatory facilities, as well as adequate medical attention if needed, while our aircraft remains on the tarmac.

4. For all flights covered by the Plan, we will notify our passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.

5. For all flights covered by the Plan, we will notify our passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

6. We have sufficient resources to implement the Plan.

7. We have coordinated the Plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that we serve, including all diversion airports. 



Notice of Baggage Regulation of Beijing Capital Airlines International Routes


BEIJING CAPITAL AIRLINES

  U.S. Customer Service Plan

The Beijing Capital Airlines Customer Service Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport. We have established this Plan to comply with the U.S. Department of Transportation “Customer Service Plan” regulations (14 CFR Part 259.5). A copy of the Plan can be found on our website http://intl.jdair.net/.

 

Lowest fare available

We are committed to offering our passengers the lowest available fares for their specific flights. When our customers contact us to inquire about a fare or make a reservation through our website, at the ticket counter, or by calling our reservation center, we will disclose that the lowest fare offered may be available elsewhere if that is the case.

Delays, cancellations and diversions

In the event of a delay, cancellation or diversion that lasts 30 minutes or more, we will notify our passengers within 30 minutes after becoming aware of the disruption. Flight status information will be provided in the boarding gate area, on our website, and through our telephone reservation system. Flight display systems will also be updated, provided that we have control over such displays or can provide the information to the party who controls the display.

Baggage delivery

Beijing Capital Airlines will be liable for any destruction, loss or damage to checked baggage occurring during carriage in flight or within a period controlled by Beijing Capital Airlines to the extent provided by applicable convention. However, Beijing Capital Airlines will not liable for damage to baggage (including checked baggage, unchecked baggage and hand baggage) if it is caused by the defect, quality or flaw of the baggage.

Cancelling reservations

We will provide a refund for flights to and from the U.S. if you choose to cancel the booking within 24 hours of purchase, provided that the booking is made at least one week prior to travel.

Refunds

Refunds due will be promptly issued to the credit card used at the time of booking. Cash payments will be reimbursed to a nominated account within 20 days. Fees charged for optional services that were unavailable or not provided due to an oversale situation or flight cancellation will be refunded to the passenger.

Accommodating passengers with disabilities

Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at US airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

Lengthy delays on the tarmac

In the event of lengthy tarmac delays at US airports, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

Overbooking

In instances where flights are oversold, we will handle all “bumped” passengers with fairness and consistency in accordance with 14 CFR Part 250 of the U.S. Department of Transportation’s regulations and our policies and procedures for determining boarding priority.

Other travel policies

Our travel policies, including our cancellation policy, frequent flyer rules, and aircraft seating configuration, including lavatory availability, are available on http://intl.jdair.net/ and via our telephone reservation center.

Changes in travel itineraries

In the event of a change in itinerary, we will provide prompt notification of any changes made via the telephone number or email address provided at the time of booking. If the booking was made through an agency, it is the responsibility of the agent to pass on any information that may be provided by us.

Customer relations

The Customer Relations Department is available to address any concerns or feedback received. Correspondence will be acknowledged within 30 days and a subsequent response will be sent within 60 days of the date received. We do not have the ability to provide a formal response to any comments or concerns posted on our social networking sites. The Customer Relations Department can be contacted via our website, or by mail sdhkfwzljc@hnair.com.

Assistance in the event of a cancellation or delay

Whilst we will always strive to ensure that all of our flights depart according to schedule, unfortunately due to the nature of the aviation industry, it is inevitable that delays may occur from time to time. In the event of a cancellation or delay, we will do our utmost to rebook passengers on the next available flight to their destination and provide other accommodations to mitigate passenger inconveniences. Any compensation or associated costs incurred will be reimbursed in accordance with Regulation (EC) 261/2004 where it applies. If cancellation or delay is due to a requirement to abide by the laws, regulations and orders of the state, to guarantee the safety of a flight, or a reason out of the our control, then we will consider the reasonable needs of the passenger and take the following measures for the passenger to select:

1.Rebook the passenger on its first subsequent flight on which space is available or assist the passenger in rebooking on another carrier.

2.Provide a refund according to the relevant regulations about involuntary refund.

3.Assist the passenger in certain services such as accommodations and ground transportation.



Through Check-in

Through Check-in is a convenient way for passengers to obtain two boarding passes for two connecting flights when checking in at the first departure counter and have their baggage sent to their final destination.

If you fly on the following flights, Capital Airlines will give you a two-way boarding passage and baggage through-check at the departure counter so that you will not have to pick up your baggage midway.

1. Capital Airlines self-service flights departing from Beijing to Sydney/Melbourne with transfers in Qingdao that meet same-day transfer conditions and with flight convergence times of more than 120 minutes;

2. Capital Airlines self-service flights departing from Sydney/Melbourne to Beijing with transfers in Qingdao that meet same-day transfer conditions and with flight convergence times of more than 120 minutes;

Note:

1. Passengers must bring their joint-way ticket and book through the same PNR (Passenger Name Record) for a same-day transfer (where the preceding flight’s arrival time and the subsequent flight’s departure time are on the same day).

2. Checked baggage should not include items prohibited or restricted from entry and exit by the originating country’s customs and inspection and quarantine provisions or checked items prohibited or restricted by the originating country’s customs and inspection and quarantine provisions, such as lighters, matches, lithium batteries, battery packs, etc.

3. We recommend that you use one-time baggage locks or do not lock your baggage. If baggage with private lock is inspected and the passenger cannot be contacted immediately, Capital Airlines will break the lock for inspection.

4. Capital Airlines does not provide Through Check-in services at this time for passengers with pets, unaccompanied passengers, stretcher passengers, passengers with oxygen inhalers, passengers that are 32-36 weeks pregnant, unaccompanied wheelchair passengers requiring assistance (WCHC/Wheel Chair for Cabin Seat), or non-reservation passengers with alternate tickets.

5. Capital Airlines does not provide Through Check-in services at this time for 72-hour or 24-hour visa-free transit passengers once verified at the overseas departure counter.

Passengers are free to call the customer service hotline at 95375 for any questions when booking tickets.




Disapproval of Complaints

Ladies and gentlemen:

Thank you for flying with Beijing Capital Airlines.

In order to further strengthen the management of cabin order, and provide a safe, comfortable and warm cabin environment for passengers, we are pleasant to remind you that passengers should abide by various laws and regulations during the whole flight. We won’t accept complaints from passengers who disrupt cabin order and safety regulations, which mainly include: not abiding by codes of conduct, not obeying the instructions of crew members, such as: occupying seats and baggage racks fighting and provoking; molesting women and children and sexual harassment; disseminating obscene articles and other illegal printed materials; using fire or smoking; illegal use of mobile phones or other prohibited electronic equipment; theft, deliberate damage, unauthorized movement of emergency exits and other aircraft facilities; theft of public and private finance on board; other acts endangering civil aviation safety and disturbing cabin order.

Wish you a pleasant flight!








Dear passengers,

In accordance with U.S CBP notice, passengers of Saipan flights should submit ESTA application according to following requirements:

1. Holders of valid B1/B2 10 years visa can enter Saipan after EVUS registration.

2. Citizens or nationals of the following countries must submit the ESTA application not less than 72 hours prior travel, otherwise they can’t enter Saipan. Countries and regions are Andorra, Australia, Austria, Belgium, Brunei, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia , Slovenia, Korea, Spain, Sweden, Switzerland, Taiwan ,United Kingdom.

* Taiwan : passengers from Taiwan must possess a Taiwan National Identity Card and a valid Taiwan passport.

https://www.cbp.gov/travel/international-visitors/visa-waiver-program