Policy & Terms
Terms and Conditions for Booking on Beijing Capital Airlines Global Website
You are welcome to purchase tickets on the website of Beijing Capital Airlines! In order to define the rights and obligations of both parties, please read carefully all of the terms and conditions of this notice. Please do not proceed with the online purchase until you have agreed to all the terms and conditions hereof. Beijing Capital Airlines is not liable for the online behavior and actions outside of these terms and conditions.
- About the Use of the Website
1.2 The information contained in the booking tool may change without notice. Beijing Capital Airlines does not warrant or represent the accuracy or completeness of the Booking Tool, any data or information contained in the Booking Tool.
1.3 Beijing Capital Airlines Global Website's (http://intl.jdair.net/) online booking tool is solely to assist you in choosing travel-related goods and services and to make legitimate reservations or purchases for yourself and those travelling with you. Abuse of the Booking Tool may, amongst other restraints, result in the prohibition of your future access to it.
- Booking Rules
2.2 Please note that we are currently unable to sell tickets through Beijing Capital Airlines Global Website's (http://intl.jdair.net/) online booking tool for VIP, disabled, pregnant, unaccompanied children, infant (under 2 years at the time of travel) passengers, and passengers holding Beijing Capital Airlines Golden Deer Cards. We request that such passengers purchase their tickets at a ticket office or agency of Beijing Capital Airlines. Children (2 to 11 years old at the time of travel) must travel with an adult on the same reservation.
2.3 You must pay the full amount at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa and MasterCard may be used for reservations. However, these credit card options are not available in every country of departure.
2.4 If you are travelling with an Electronic Ticket, you must present the credit card you used to purchase the Electronic Ticket and your passport at check-in. If you fail to present the credit card used to purchase for verification, Beijing Capital Airlines reserves the right to deny boarding of the ticket holder(s).
2.5 The credit card holder must be a member of the travelling group.
- Travel Requirements
3.2 Fares may or may not include all airport and passenger taxes to be paid by the passenger. Relevant amount may be listed together with the fare and included in the total amount due.
3.3 Some airports have passenger service charges which are to be paid by the passenger at the airport. Information on these charges is not given on this Website.
3.4 Certain taxes, fees and passenger service charges incorporated into your ticket and collected at the time of ticket issuance are refundable in the event that your ticket is not used.
3.5 Passengers shall complete all the checking formalities according to relevant regulations within the time-limit of 30-90 minutes before take-off. Passengers checking in at Seattle Airport are requested to check in at least two hours before departure. Passengers presenting themselves for check-in with less than one hour prior to departure may be denied boarding.
3.6 Before you purchase your tickets, please check with the relevant travel agency and ensure that you have prepared all of the required documentation necessary to complete your trip. Beijing Capital Airlines bears no responsibility for problems caused by insufficient or incorrect documentation including but not limited to an inability to start or complete the trip. Passengers who are transiting through Canada to another country and who will stay in Canada for 48 hours or less must apply for a transit visa (free of charge).
- Others
4.2 In the event any translations of these Terms and Conditions differ from the Chinese version, the Chinese version shall prevail.
Privacy Policy
Commitment to the Protection of Privacy
Beijing Capital Airlines Limited (hereinafter referred to as “Beijing capital Airlines”, “we", “us” or “our”) understands the importance of personal privacy. We undertake security measures in accordance with local laws and regulations and are committed to protecting your personal information. The Beijing Capital Airlines Privacy Policy ("Privacy Policy") explains how we collect, use, store, share and transfer your personal information when you use our products and/or services as well as the way we provide for you to access, update, delete, and protect such information.
This Privacy Policy will help you understand the following:
1. How we collect and use your personal information
2. How we use cookies and similar technologies
3. How we share, transfer, and publicly disclose your personal information
4. How we protect and store your personal information
5. Your rights
6. Protection of minors' information
7. Criminal records information
8. Data protection impact assessments（DPIA）
9. Documentation and records
10. Data breaches
11. How your personal information is transferred globally
12. How we update this policy
13. How to contact us
This Privacy Policy applies to products or services made available to you by Beijing Capital Airlines such as bookings, passenger and baggage transportation, etc. It is important to note that this privacy policy does not extend to products and services offered by third parties.
Before using Beijing Capital Airlines products or services, please ensure you have carefully read and understood this policy. If you have any questions, comments or suggestions on the content of this policy, you may contact us through our customer service hotline, or via email at JD-DPO@jdair.net
1. How we collect and use your personal information
Personal information refers to various information recorded electronically or otherwise that can be used alone or in combination with others to identify a natural person or reflect the activity of a natural person.
Sensitive personal information (SPI or PII) refers to the personal information, if breached, illegally provided or abused, may endanger the safety of people and property, and can easily result in damages to personal reputation, physical and/or mental health, or discriminatory treatment.
Personal information deletion refers to the action for deleting personal information from the system that is used for daily business, in order to the information can not be visited and retrieved.
We collect and use your personal information for the purposes described in this policy:
(1) You must authorize us to collect and use your personal information.
Our products and/or services consist of some core features, including those necessary for seat reservation, ticket purchase and passenger transportation, and those necessary to improve our products and/or services and to secure transactions. We may collect, store, and use the following information about you to achieve these features. If you do not provide the relevant information, you will not be able to enjoy the products and/or services we provide. The features include:
1. The booking of reservations and ticketing services
In order to complete your booking, you will need to provide the following information: name, gender, nationality, date of birth, type of valid travel document, ID number, ID expiration date, country of issuance, contact number and email address. If you are booking a flight via/to/from U.S. territory, you will also need to provide your residential address of origin and destination according to local regulatory requirements. In order to complete payment and ticketing, you will need to provide the following payment information: credit/debit card number, expiration date, CVV, billing address, cardholder name, mobile number, ID type, ID number. The above payment information is only used for the transaction in question and will not be stored.
The above information provided by you will continue to be authorized for use during your use of the services above. We will make no further use of the information and delete it, when you cancel your account.
2. Passenger and baggage transportation services
Your journey will be smoother if you allow yourself ample time to comply with Check-in time. When checking in at the airport, we need to check your valid travel documents to confirm that the information you used to purchase the ticket(s) is the same. In some cases, you will also be asked to provide payment information such as the credit card used for ticket purchase as part of verification procedures.
If you choose to use our self-service check-in counters, you will need to log into your account in advance. Otherwise, you will need to use your name, your ticket number or travel document number used to book your flights for self-service check-in. During the check-in process, we may need you to provide or verify your travel document information including: name, gender, nationality, date of birth, ID number, ID expiration date, country of issuance. If you are booking a flight via/to/from the U.S. territory, you will need to verify or provide information on the residential address of origin and destination as per local regulatory requirements.
3. Helping you become our members
In order to join our membership, you will need to provide your first name, last name, gender, phone number, email address, ID type, ID number and password. After such information has been supplied, we will provide you with a JD membership card number. The above-described information is sensitive information, and if you refuse to provide it, you may not be able to use our services normally.
When you cancel your account, we will make it anonymous or delete your personal information as soon as possible in accordance with applicable laws and regulations.
4. Providing additional and special services
If you require assistance for unaccompanied children or use of special services such as stretchers, we may ask you to provide additional personal information according to the type of service required: a disability or medical certificate, name and contact number of the pickup person/deliverer, ID number, etc.
The above information provided by you will continue to be used during your use of the services above. Upon termination of the services, we will delete your information as soon as practicable in accordance with applicable laws and regulations.
5. Customer service and after-sales function
Our customer service and after-sales function use your account and order information.
To ensure your account security, our call center customer service and online customer service center will use your account information to verify your identity. When you need us to provide customer service and after-sales support related to your order information, we will look into your order information. You may also provide additional information to our customer support staff, in situations such as making changes to shipping address, contact person or contact number.
6. Transaction security
To improve your system security when using our products and/or services and to prevent phishing scams and protect account security, we may access your browsing information, order information, commonly used software information and device information for the purpose of risk assessment. We will also determine your account risk by collecting your device information to analyze Beijing Capital Airlines system issues, gather statistical traffic, troubleshoot possible risks and to check when you choose to send us abnormal information.
(2) Exceptions to obtaining authorization for information collection
According to relevant laws and regulations, collecting your personal information in the following situations does not require your authorized consent:
1. Where information is relevant to national security and national defense security;
2. Where information is relevant to public safety, public health, and major public interests;
3. Where information is relevant to criminal investigation, prosecution, trial and execution;
4. When to protect the material and personal rights of another individual and it is difficult to acquire your consent.
5. Where the personal information collected has been disclosed to the public by yourself;
6. Where the personal information is legally and publicly disclosed information, such as news reports, government information disclosures, etc.;
7. When required to sign a contract according to your requirements and specifications
8. Where information is required to maintain safe and stable operation of the products and services provided (e.g., for the purpose of troubleshooting or problem-solving of our products and services)
9. Where the information is necessary for legitimate news reporting.
10.Where it is necessary for academic research institutions to conduct statistical or academic research based on the public interest, and De-identify the personal information contained in the results when providing academic research or descriptive results to the public.
11. Where the information is otherwise required by laws or regulations
Should we stop operating Beijing Capital Airlines’ products or services, we will stop collecting your personal information in a timely manner and notify you of the notice of suspension either one by one or in an announcement, as well as delete or anonymize the personal information held.
(3) Obtaining your information from a third party
We may obtain personal information from a third party that you authorize to share and transfer your personal information (for example, your designated Fortune Wings Club beneficiaries, next-of-kin, traveling companion) to Beijing Capital Airlines for the reservation of ticket or service after you agree to this Privacy Policy. For example, you may book a flight ticket at Beijing Capital Airlines' flagship store or through an online agent on a third-party platform. When this happens, you are deemed to have represented and confirmed to us that you have obtained the consent of such third party to provide his/her personal information to us for processing in the manner set out in this Policy.
(4) Rules for the use of your personal information
We use the personal information collected in accordance with the terms of this Privacy Policy and for the purpose of implementing our products and/or services. Please note that all personal information you provide when using our products and/or services, or personally sensitive information collected with your consent, will be continuously used by us during your use of our products and/or services unless you delete your account, revoke your consent or reject our collection through system settings. We will stop using and delete this information when you cancel your consent or your account.
We collect statistics on the use of our products and services and may share this information with the public or third parties to demonstrate the overall usage of our products and services. However, such statistics do not contain identifying information.
We will de-identify any personal information displayed in such manner, including the use of content replacement and anonymity to protect your information.
When we want to use your personal information or collect information for other purposes not specifically covered by this policy, we will ask you for your consent prior to any action.
2. How we use cookies and similar technology
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Statement.
3. How we share, transfer, and publicly disclose your personal information
(1) Sharing
We will not share your personal information with any company, organization or individual other than Beijing Capital Airlines, unless
1. Sharing with explicit consent: Upon your explicit consent, we will share your personal information with other parties. If required by law, we will inform and obtain your explicit consent before sharing your sensitive information.
2. Sharing under statutory circumstances: We may share your personal information in accordance with laws and regulations, litigation dispute resolution needs, or in accordance with the requirements of administrative and judicial authorities.
3. An increasing number of countries require incoming airlines to provide passenger information prior to landing. Generally speaking, such laws and regulations require airlines to provide information including passenger identifications and travel documents (passports and visas). Airlines must collect such data before the aircraft takes off. This collection process is increasingly completed through the technology called machine-readable zone (MRZ) used in new travel documents. Such data is collected solely for the purpose of informing authorities of the destination country, and the airline will not use such data beyond this purpose and will not retain such data after the end of your trip.
4. Sharing with Authorized Partners: For the purposes stated in this Privacy Policy, some of our services will be provided by us and our Authorized Partners. We may share some of your personal information with our partners to provide better customer service and user experience. For example, when you redeem your miles, we must share your personal information with the logistics service provider to arrange delivery or arrange for a partner to provide the service. We will only share your personal information for legitimate, necessary and specific purposes, and will only share the personal information necessary to provide the service. Our partners are not authorized to use shared personal information for other purposes unrelated to the product or service.
We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, and require them to process personal information, including personally sensitive information, in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
(2) Transfer
We will not transfer your personal information to any company, organization or individual except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties. If required by law, we will notify you and obtain your explicit consent before transferring sensitive information.
2. In the event of a merger, acquisition or bankruptcy liquidation of the service provider, or other circumstances involving mergers, acquisitions or bankruptcy liquidation, if a personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Policy, otherwise we will require the company, organization and individual to obtain your consent again.
(3) Public disclosure
We will only publicly disclose your personal information in the following circumstances:
1. We may disclose your personal information publicly, with your explicit consent or based on your active choice;
2. In the case that your personal information must be provided in accordance with the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your personal information according to the type of personal information required and the method of disclosure. Subject to laws and regulations, when we receive the above request for disclosure, we will require legal documents, such as subpoenas or investigation letters, to be issued. We firmly believe that the information required to be provided should be as transparent as possible to the extent permitted by law. All requests are carefully reviewed to ensure they exposition is limited to data that is required for law enforcement and only that which is necessary for specific investigation purposes.
(4) Exceptions to requiring prior authorization of consent, sharing, transfer, and public disclosure of personal information
In the following cases, sharing, transferring, and publicly disclosing your personal information does not require prior authorization from you:
1. Where the information is relevant to national security and national defense security;
2. Where the information is relevant to public safety, public health and major public interest;
3. Where the information is relevant to criminal investigation, prosecution, trial and execution;
4. When to protect the material and personal rights of another individual and it is difficult to acquire your consent.
5. Where the personal information collected has been disclosed to the public by yourself;
6. Where the personal information is legally and publicly disclosed information, such as news reports, government information disclosures, etc.;
According to the law, the sharing and transfer of personal information that has been de-identified, with the condition that the data recipient cannot recover and re-identity the subject of personal information, do not apply to the sharing, transfer and public disclosure of personal information. Such sharing and transfer do not require additional notice or your consent.
4. How we protect and store your personal information
(1) Our technology and measure to protect your personal information
We value personal information security and will take all appropriate and plausible security control measures to protect your personal information:
1. We have used industry-standard security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and practicable steps to protect your personal information. For example, we use transport layer security protocol encryption technology and use a combination of strong cryptographic algorithms (such as ECDSA key agreement, AES256 channel encryption and other technologies) to ensure security during transaction transmission. For the storage of personal information data, industry-standard encryption technology is used to encrypt and store user personal information securely. Our access to stored data is logged and saved by relevant logs and centralized log collection and integrity monitoring ensures that log files are not tampered with. We also periodically perform internal and external security scans and penetration tests to ensure the safety of the production systems.
2. We have appointed a Data Protection Officer (DPO) to be responsible for and overlook the data protection and compliance operations within the company. We have also established a data security team to promote and protect personal information security. We regulate the collection, transmission, use and storage of personal information through established information security management systems. We signed the Non-disclosure Agreement with all members, requiring all personnel who may be exposed to personal information to perform their respective confidentiality obligations. Furthermore, we regularly train employees on proper information security and privacy protection measures to enhance employees’ awareness of the importance of protecting personal information.
3. The Internet is not an absolutely secure environment, and certain communication methods such as e-mail are not encrypted. We strongly recommend that you do not send personal information using such methods. Please use complex passwords to help us keep your account secure.
4. The Internet environment is not absolutely secure, but we will do our best to ensure the security of any information you send us. If our physical, technical, or administrative protective equipment is destroyed resulting in unauthorized access, public disclosure, alteration, or destruction of information, that result in damage to your legal rights, we will bear the corresponding legal responsibilities.
5. In response to possible risks such as leakage, damage and loss of personal information, we have formulated emergency measures. In the event of classified and categorized leakage of personal information, event reporting and disposal procedures are in place which a dedicated emergency response team. In the unfortunate event of personal information being at risk, we will promptly inform you in accordance with the requirements of laws and regulations: the current situation, the possible impact of the security incident, the disposal measures we have taken or will take, and how you can prevent and mitigate the risks autonomously, and any possible suggestions, remedies for you, etc. We will promptly inform you of the relevant circumstances of the incident by mail, letter, telephone, push notification, etc. When it is difficult to inform the affected parties individually, we will issue a notice in a reasonable and effective manner. If you find that your personal information has been leaked, please contact our customer service immediately so that we can take appropriate measures.
At the same time, we will also report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.
(2) Preservation of your personal information
We will take all reasonable and practicable steps to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period of time required to achieve the purposes stated in this Policy, unless an extension of the retention period is required or permitted by law. Your personal information will be deleted or anonymized after the retention period.
If we terminate service or operation, we will notify you at least 30 days in advance and delete or anonymize your personal information after termination of such service or operation.
5. Your Rights
Beijing Capital Airlines attaches great importance to your personal information and does its utmost to protect your right to access, correct, delete your personal information so that you have full capacity to protect your privacy and security. Your rights include:
1. Access and correct your personal information
In addition to laws and regulations, you have the right to access and correct your personal information at any time, including:
(1) Your browsing information:
You can access or clear your search history, view and edit interests, and manage other data. When using a computer, please clear your history through the browser you use.
(2) Please contact us if you need to access or correct other personal information that you may have provided us during the use of our products and / or services. We will respond to your request within the time period set forth in this Privacy Policy.
(3) Personal information that you cannot access and correct: There are some types of personal information that we are unable to provide you with access to for correction purposes. This is to enhance your own user experience and guarantee transactions. Such information includes your device information as collected by security and the personal information you filled out when you booked an additional service. The above information will be used with your authorization and you will not be able to access and correct it, but you can contact us to delete or de-identify it.
If you are unable to access this personal information via the above methods, you can always send an email to:
JD-DPO@jdair.net
We will respond to your request within 30 days.
2. Delete your personal information
Information that you can directly remove and delete from our product and service pages
In the following situations, you may ask us to delete your personal information:
(1) If we deal with personal information in violation of laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our handling of personal information violates the agreement between us;
(4) If you cancel your Beijing Capital Airlines account;
(5) If we terminate the service and operation.
If we decide to respond to your removal request, we will also notify the entity from which we obtained your personal information and request that it be removed in a timely manner, unless otherwise required by laws and regulations, or if these entities obtain your independent authorization. When you delete information from our services, we may not immediately delete the corresponding information in the backup system, but will delete it when the backup is updated.
3. Cancel the account
You can apply to cancel your account directly by calling our ticketing and service hotline +86 898 95375. After you cancel your account, we will stop providing you with products and / or services and delete your personal information as you request, unless otherwise stipulated by laws and regulations.
4. If you do not want to accept the promotional information we send you, you can cancel at any time by:
(1) Please inform us if you wish to not receive promotional information, send an email to JD-DPO@jdair.net at any time thereafter to prevent data processing activities.
(2) We will work with third-party platforms or media ("platforms") to recommend personalized products based on your personal information. Such personal information includes things such as shopping on this website, access to affiliate websites, and hobbies you filled out in your account settings. The platform only provides us with a window to display merchandise, and the link to the window’s content is Beijing Capital Airlines’ personalized product display information. However, these windows are maintained by Beijing Capital Airlines and we do not provide any personal information to advertisers. If you are unwilling to accept Beijing Capital Airlines' recommended service on a single platform, please contact the platform to close. You know and understand that the platform is an autonomous entity and that Beijing Capital Airlines cannot manage it.
(3) In order to protect your privacy, we will not send you any promotion or product information related to religious beliefs, sexuality, diseases and other sensitive content.
(4) In response to your requests above
For security reasons, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond within 30 days. We do not charge a fee for your reasonable request, but we will charge a certain fee for repeated requests that exceed the reasonable limit. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, to develop new systems or fundamentally change existing practices), pose risks to the legal rights of others, or are very unrealistic.
In the following situations, we will not be able to respond to your request as required by law or regulation:
1. Request directly related to national security and national defense security;
2. Request directly related to public safety, public health, and major public interest
3. Requests directly related to criminal investigation, prosecution, trial and judgment execution;
4. There is sufficient evidence that you have subjective malice or abusing rights;
5. Responding to your request will result in serious damage to the legitimate right and interests of you or other individuals or organizations.
6. Requests involving trade secrets.
6. Protection of minors' information
1. Beijing Capital Airlines considers the protection of personal information of minors to be of great importance and necessity. If you are under the age of 18, you should obtain an explicit consent from your parent or legal guardians before using our products and/or services. Beijing Capital Airlines protects the personal information of minors in accordance with relevant local laws and regulations.
2. For the collection of personal information of a minor with the consent of the parent or legal guardian, we will only use or publicly disclose such information if it is permitted by law, the parent or guardian expressly agrees, or for the purpose of protecting the minor.
3. If a minor has provided us with personal information without the consent of the parent or guardian, the parent or guardian may send an email to JD-DPO@jdair.net to remove this information.
7. Criminal records information
We do not process criminal records information unless required to do so by relevant government authorities (for example, for immigration and security purposes) and under the control of the relevant official authority or authorities.
8. Data protection impact assessments（DPIA）
Where processing is likely to result in a high risk to an individual’s data protection rights, we will, before commencing the processing, carry out a DPIA to assess:
1. whether the processing is necessary and proportionate in relation to its purpose.
2. the risks to individuals.
3. what measures can be put in place to address those risks and protect personal information.
9. Documentation and records
We will keep written records of processing activities which are high risk (for example, which may result in a risk to individuals’ rights and freedoms or involve sensitive personal information or criminal records information), including:
(1) the name and details of the employer’s organization (and where applicable, of other controllers, the employer's representative and DPO);
(2) the purposes of the processing;
(3) a description of the categories of individuals and categories of personal data;
(4) categories of recipients of personal data;
(5) details of cross-border transfers, including documentation of the transfer mechanism safeguards in place;
(6) where possible, retention schedules; and
(7) where possible, a description of technical and organizational security measures.
As part of our record of processing activities we document, or link to documentation, on:
(1) information required for privacy notices;
(2) records of consent;
(3) controller-processor contracts;
(4) the location of personal information;
(5) DPIAs;
(6) records of data breaches.
If we process sensitive personal information or criminal records information, we will keep written records of:
(1) the relevant purpose(s) for which the processing takes place, including (where required) why it is necessary for that purpose;
(2) the lawful basis for our processing; and
(3) whether we retain and erase the personal information in accordance with our policy documents (including this Policy) and, if not, the reasons for not following our policy.
We will conduct regular reviews of the personal information we process and update our documentation accordingly. This may include:
(1) carrying out information audits to find out what personal information the Company holds;
(2) distributing questionnaires and talking to staff across the Company to get a more complete picture of our processing activities; and
(3) reviewing our policies, procedures, contracts and agreements to address areas such as retention, security and data sharing.
10. Data breaches
1. A data breach may take many different forms, for example:
(1) loss or theft of data or equipment on which personal information is stored;
(2) unauthorized access to or use of personal information either by a member of staff or third party;
(3) loss of data resulting from an equipment or systems (including hardware and software) failure;
(4) human error, such as accidental deletion or alteration of data;
(5) unforeseen circumstances, such as a fire or flood;
(6) deliberate attacks on IT systems, such as hacking, viruses or phishing scams; and
(7) ‘blagging’ offences, where information is obtained by deceiving the organization which holds it.
2. In the event of a data breach, the Company will act in accordance with its Data Breach Disclosure Plan without undue delay.
11. How your personal information is transferred globally
Generally, the personal information we collected is done so and stored within the territory of the People’s Republic of China.
Your personal information may be transferred outside of your country for the purposes of supporting your booking, payment, and other services related to our core business. The purpose of processing such personal information is detailed in “1. How we collect and use your personal information” as described in the first clause of this Policy. Additionally, your information may be processed by Beijing Capital Airlines employees working outside of your country. Our service providers are also involved in the processing of such information. Together with Beijing Capital Airlines, our service providers provide network reservation engine services, computer reservation system services, online payment management services and email services.
Beijing Capital Airlines will take all necessary and reasonable measures to ensure that your personal information is always safe. We will transfer your personal information in accordance with all relevant legal requirements. For example, we will seek your consent when necessary to transfer personal information across borders or implement security measures such as data de-identification prior to cross-border data transfer.
The transfer of personal data from EU/EEA to third countries without an adequacy decision by European Commission requires the standard contractual clauses approved by the European Commission, mechanisms such as appropriate privacy protection certificates, or binding company rules.
12. How we update this policy
Our Privacy Policy is subject to change. We will post any changes to this policy on this page.
For significant changes, we also provide more prominent notices (including for certain services, we will send an email notifying the specific changes to the privacy policy).
Significant changes to our Privacy Policy include, but are not limited to, the following:
1. Our service model significantly changes in relation to the purposes of processing personal information, the types of personal information being processed, the ways in which personal information are used, etc.;
2. We have undergone major changes in the ownership structure and organizational structure, including changes of ownership caused by business adjustments, bankruptcy, insolvency, mergers, etc.;
3. If our main objective for personal information sharing, transfer or public disclosure have changed;
4. If there have been significant changes in your rights to participate in the processing of personal information, and how it is exercised;
5. When our department responsible for personal information security, and the contact information and complaint channels change;
6. The personal information security impact assessment report indicates that there is a high risk.
13. How to Contact Beijing Capital Airlines
Please contact us if you have any issues regarding our Privacy Policy, including questions on exercising your rights, any enquiries or complaints, opting-out of direct marketing information, or have any questions about the processing of your personal information. Please do so by contacting our Personal Information Protection professional and we will respond to your request within 1 month.
Data Protection Officer
Email： JD-DPO@jdair.net
Address：Capital Airlines Building, NO.3, North Cargo Road, Beijing Capital International Airport, 100621
EU Representative
Email： JD-DPO@jdair.net
Beijing Capital Airline General Conditions of
International Carriage for Passengers and Baggage
Article 1 Definitions
Article 2 Scope of Use
Article 3 Tickets
Article 4 Fares and Fees
Article 5 Reservations
Article 6 Check-in and Boarding
Article 7 Carriage Refusals and Restrictions
Article 8 Baggage
Article 9 Schedule, Delays, Cancellation of Flights
Article 10 Ticket Changes
Article 11 Refund
Article 12 Conduct aboard Aircraft
Article 13 Common service
Article 14 Additional Service Arrangements
Article 15 Administrative Formalities
Article 16 Liabilities and Limitations
Article 17 Other Provisions
1 The definitions of the following expressions in the “Beijing Capital Airline General Conditions of International Carriage for Passengers and Baggage” (hereinafter referred to as the Conditions), are as follows:
1.1 “Convention”, refers to the instrument(s) used according to the stipulations of the contract:“The Convention for the Unification of Certain Rules Relating to International Carriage by Air”, signed in Warsaw, October 12, 1929 (hereinafter referred to as the Warsaw Convention);“The Warsaw Convention as Amended at The Hague”, signed in The Hague, September 12, 1955 (hereinafter referred to as the Hague Protocol);“The Convention for the Unification of Certain Rules for International Carriage by Air”, signed in Montreal on May 28, 1999 (hereinafter referred to as the Montreal Convention).
1.2 “International Carriage” means, unless otherwise provided by a Convention, transportation which, according to the contract of carriage concluded by the carriers, either the place of departure of carriage or the destination or an agreed stopping place, whether or not there is a break or transfer in the transportation, is not inside the borders of the People’s Republic of China.
1.3 “Carrier” means the public air transportation corporation who issues the ticket, transports or commits to transport the passenger listed on the ticket and their baggage.
1.4 “Validating Carrier” the issuing airline whose numeric airline code is reflected in the transaction for the flight coupon(s).
1.5 “Operating carrier”, the carrier used in a codeshare situation when different from the marketing carrier.
1.6 “Airport Authority”, it refers to the organization with legal personality established according to law or entrusted to be responsible for airport safety and operation management.
1.7 “Authorized Sales Agent” means an agent who has been appointed by the carrier to represent the carrier in the sale of air transportation.
1.8 “Authorized Ground Handling Agent” means the enterprise which has been authorized by JD to provide, on our behalf and within the scope of authorization, the passenger and baggage handling services for the flights operated by JD.
1.9 “Ticket” the document issued by or on behalf of carrier and including conditions of contract, notices and the coupons contained in it.
1.10 “Days” means calendar days, including all seven days of the week; provided that, for the purpose of passenger notification, the day upon which notice is dispatched shall not be counted.
1.11 “Tickets purchased”, it refers to the state that the transport contract is established according to the law or the agreement of both parties.
1.12 “Exchange”, the issuance of a new ticket necessitated by a change to the carrier, flight, date, class of service or sector of the first flight coupon of the ticket.
1.13 “Voluntary refund”, it refers to the passenger's request for refund due to his own reasons.
1.14 “Involuntary refund”, unused ticket is refund because of: Flight cancellation, Flight schedule change, Over carriage, Misconnection.
1.15 “Voluntary exchange”, it refers to the passenger's request for exchange due to his own reasons.
1.16 “Involuntary exchange”, unused ticket is exchanged because of: Flight cancellation, Flight schedule change, Over carriage, Misconnection.
1.17 “Carrier reasons”, it refers to the carrier's internal reasons, including maintenance, flight deployment, crew deployment, etc.
1.18 “Non-carrier reasons”, it refers to other reasons unrelated to the carrier's internal management, including weather, emergencies, air traffic control, security inspection, passengers and other factors.
1.19 “Baggage” means such articles carried by a passenger that are necessary or appropriate for his/her wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it shall include both checked and unchecked baggage (carry-on) of the passenger.
1.20 “Checked Baggage” means Baggage of which the carrier takes sole custody and for which the carrier has issued a baggage check.
1.21 “Unchecked Baggage” means any baggage of the passenger which the passenger takes sole custody of other than checked baggage, also referred to as “carry-on baggage.”
1.22 “Ticket Price”, the price for the carrier to transport passengers from the origin to the destination by using civil aircraft, excluding taxes and fees collected in accordance with the state regulations.
1.23 “Planned departure time”, departure time approved by flight time management department.
1.24 “Planned arrival time”, it refers to the arrival time approved by the flight schedule management department.
1.25 “Ticket tariffs”, the published fares, rates, changes and related conditions of a carrier.
1.26 “Ticket rebooking”, a change to the reservations date without a change of ticketed points.
1.27 “Endorsement”, the transfer of authority required when a passenger with an international ticket wishes to rebook to a carrier other than the carrier shown on the ticket.
1.28 “Interline flight”, means more than two (inclusive) flights listed in a single transport contract.
1.29 “Missed flight”, it refers that the passenger fails to complete the check-in procedures within the specified time or fails to board due to the non-compliance of his / her ID card.
1.30 “Wrong multiply”, refers to the passenger taking the wrong flight.
1.31 “Missed multiplication”, it refers that the passenger fails to take the flight listed in his ticket after completing the check-in procedures or passing through the boarding gate.
1.32 “Small animals”, it refers to the small animals consigned by passengers, including cats, dogs or other kinds of small animals raised by families.
1.33 “Over booking”, it refers to the carrier's behavior that the number of seats sold exceeds the actual number of seats available on a certain flight in order to avoid seat wasting.
1.34 “Agreed Stopping Places” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in the carrier’s timetables as scheduled stopping places on the passenger’s route.
1.35 “Stopover” means a deliberate interruption to the journey by the passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by the Carrier.
Article 2 Scope of Use
2. 1 General
2.1.1 Except as provided in 2.2 and 2.3, these Conditions apply to all international and regional (Hong Kong, Macao and Taiwan included) carriage of passenger and baggage on the civil aircraft for which Beijing Capital Airline are paid.
2.1.2 These Conditions also apply to no-charge and reduced fares carriages.
2.1.3 Unless otherwise provided, in the event of any inconsistency between these any other regulations Beijing Capital Airline may have dealing with particular subjects, these General Conditions of Carriage shall prevail.
2.2 Charter
According to the transportation incorporated in the charter agreement, passengers and baggage that have been accepted to transportation by charter should accord with Beijing Capital Airline charter agreement provisions. These Conditions shall be taken as final when the carriage is outside the charter agreement.
2.3 Codeshare
Our Conditions of Carriage also apply to codeshare flights operated by JD.
2.4 Exceptions
To the extent that any provision contained or referred to herein is contrary to anything contained in the Conventions, laws, government regulations, orders or requirements, those Conventions, laws, government regulations, orders or requirements shall be taken as final. The other provisions of these Conditions remain valid.
Article 3 Ticket
3.1 Ticket is Evidence of the Contract of Carriage
The ticket is evidence of the contract of carriage between the issuing carrier and the passenger. The carrier will provide carriage only to the passenger holding such a ticket, or any other carrier document issued by the carrier or its authorized agent and will assume liability pursuant to these carriage provisions. The ticket remains at all times the property of the issuing Carrier. The Conditions of Contract contained on the ticket are a summary of some of the provisions of these Conditions of Carriage.
The sales agent shall notice the passenger the ticket’s cabin code, applicable fares and tariff, including the exchange rule and refund rule, free baggage allowance, and whether the flight provides meals. The sales agent shall notice the passengers the travel information, including the check-in deadline at the departure terminal, prohibited or restricted luggage, etc.
Passengers need to check the relevant regulations of the departure, stopover or destination country.
3.2 Provisions for Using Tickets
Passengers must purchase tickets with their own valid ID, the valid ID card used for booking shall be the same as that used for check-in.
A person who uses an electronic ticket shall not be entitled to be carried on a flight unless that person provides valid identification and valid status of the electronic ticket checked by Beijing Capital Airline or its ground service agent. The electronic ticket itinerary only records the passenger’s travel information, and cannot be regarded as the necessary evidence for the passenger to check in and have security inspection.
3.3 Ticket not Transferable
3.3.1 Tickets are not transferable.
3.3.2 If someone other than the person entitled to be carried on a ticket travels pursuant to that ticket or is given a refund in connection therewith, Beijing Capital Airline shall not be liable to the person with the original right to use of the ticket.
3.3.3 If a ticket were to be used or refunded by any person other than the person entitled to be carried, Beijing Capital Airline would not be liable to the person entitled to be carried or refunded.
3.4 Period of Validity of the Ticket
3.4.1 A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue.
3.4.2 The validity period of a special fare ticket is calculated according to Beijing Capital Airline Regulations.
3.4.3 The validity of a ticket is calculated from the date of commencement of travel or 00:00 of the day following the day upon which a ticket is issued to 00:00 of the day following the expiration date.
3.5 Extension of Validity of the Ticket
3.5.1 If for the following reasons, the passenger is prevented from travelling within the period of validity of the ticket, the validity of the passenger's ticket will be extended until Beijing Capital Airline first flight on which space is available in the class of service for which the fare has been paid, the extension shall not exceed one year:
1. Cancellation of the flight on which the passenger holds a reservation;
2. Omission of a scheduled stop, being the passenger's place of departure, place of destination or a stopover;
3. Failure to operate a flight reasonably according to schedule;
4. Causing the passenger to miss a connection;
5. Inability to provide a previously confirmed space;
6. Uunable to provide a seat in the class of service the passenger has paid for.
3.5.2 When a passenger is prevented from travelling within the period of validity of his/her ticket by reason of illness, Beijing Capital Airline will extend the period of validity of that passenger’s ticket until the date when he/she becomes fit enough to travel according to a medical certificate, or until Beijing Capital Airline first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. If the later flight’s fare is higher than that of the class paid by the passenger, the fare difference shall be paid. The validity of the ticket will be extended for no more than three months. In such circumstances, Beijing Capital Airline will extend similarly the period of validity of tickets of other members of his or her accompanied passenger (a maximum of two).
3.5.3 In the event of the death of a passenger, the Tickets of persons accompanying the passenger may be modified by waiving the minimum stay or extending the period of validity. In the event of a death in the immediate family of a passenger, the validity of the passenger’s ticket may be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be longer than forty-five (45) days from the date of the death shown on the death certificate. Accompanying passengers are limited to two.
3.6 Coupon Use Sequence
3.6.1 Beijing Capital Airline will honor flight coupons, or in the case of an electronic ticket, an electronic coupon, only in sequence from the place of departure as shown on the ticket.
3.6.2 Beijing Capital Airline may not honor the passenger’s ticket if the first flight coupon for international travel has not been used and the passenger commences his journey at any stopover or agreed stopping place.
3.6.3 Each flight coupon, or in the case of an electronic ticket, will be accepted for carriage by Beijing Capital Airline in the class of service specified therein on the date and flight for which accommodation has been reserved. When flight coupons, or in the case of an electronic ticket, are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions for the relevant fare and the availability of space on the flight applied for.
Article 4 Fares and Fees
4.1 General
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town centers.
4.2 Applicable Fare
The fare will be calculated in accordance with our tariff in effect on the date of issuing your ticket for travel on the specific date, itinerary and other information shown on the ticket.
4.3 Taxes and Charges
The passenger should pay the applicable taxes, fees and charges imposed by government or other authorities, or by the operator of an airport. At the time you purchase your ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the ticket.
4.4 Currency
Except where otherwise provided, passengers should pay fares and charges in the currency of the place of issuance of the ticket. When payment is made in a currency other than the currency of country of issue, such payment will be made at the BSR.
Article 5 Reservations
5.1 General
5.1.1 A reservation is not confirmed until it is recognized by Beijing Capital Airline or its Authorized Agent. Only when the passenger has paid for his ticket within the reservation and ticketing time limit prescribed in Beijing Capital Airline Regulations and the ticket is issued by Beijing Capital Airline or its Authorized Agent, and the reservation entered on the appropriate flight coupon, is a reservation considered valid and effective.
5.1.2 As provided in Beijing Capital Airline Regulations, certain fares may have conditions which limit or exclude the passenger’s right to change or cancel reservations. For specific provisions regarding such ticket prices, please refer to the corresponding transportation provisions.
5.2 Ticketing Time Limit
If the passenger has not paid for his/her ticket within the prescribed ticketing time limit, the reservation may be cancelled by Beijing Capital Airline or its Authorized Agent.
5.3 Personal Data
The passenger shall provide the carrier or the sales agent with the necessary personal information and the effective contact information as stipulated by the state. When the carrier or its sales agent sells tickets, the passenger's contact information and other necessary personal information shall be accurately entered into the CRS system.
The passenger accepts that personal data has been given to Beijing Capital Airline for the purposes of making a reservation for carriage, obtaining ancillary services, facilitating immigration and entry requirements. For these purposes the passenger authorizes Beijing Capital Airline to retain such data and to transmit it to government organizations, its own offices, other carriers or the providers of such services, in whatever country they may be located.
5.4 Seating
Beijing Capital Airline will do our best to meet your advance seating request, however we cannot guarantee that we can provide any specific seat to you. For operational, safety or security reasons, we reserve the right to assign or reassign seats at any time, even after boarding on the aircraft.
5.5 Reconfirmation of Reservation
Beijing Capital Airline does not require reconfirmation of reservations for continuing or return flights that have already been booked. However, if the ticket contains flights which connect to another carrier’s flight, it may be subject to the operating carrier’s requirement of reservation reconfirmation. In the event of failure to comply with any such requirement, the carrier has the right to cancel the passenger’s reservation and Beijing Capital Airline is not liable to the passenger for loss or expense resulting from this. Passengers should first inquire about reconfirmation of reservation requirements of the other relevant carriers, and if reconfirmation of reservations is required, the passenger should comply with the reconfirmation rule directly with the carrier whose code is shown on the ticket.
5.6 The carrier will cancel the connecting flight seat
Beijing Capital Airline has the right to cancel any connecting flight seat if a passenger doesn’t use the reserved seat ahead and reconfirm the connecting flight seat after.
5.7 Reserve seat priority
5.7.1 Passengers who request confirmed seat with totally or partially unused ticket have no right to reserve seat with priority.
5.7.2 Passengers who request changing ticket with totally or partially confirmed ticket have no right to reserve seat with priority.
5.7.3 As to passengers who involuntarily change route, they can reserve seat with priority if condition permits.
Article 6 Check-in and Boarding
6.1 Check-in
6.1.1 Check-in deadlines differ according to airports and we suggest that you keep yourself informed about and meet these check-in deadlines. The passenger shall arrive at the airport within the prescribed time limit to complete travel document inspection, baggage checking and boarding pass issuance with valid personal identification and travel documents. We have the right to cancel your reservation if you fail to complete check-in before the specified check-in deadline.
6.1.2 The passenger who has made a reservation can check-in directly at the check-in counter, while those who haven’t made a reservation shall be processed as a standby at check-in according to Beijing Capital Airline Regulations.
6.2 Boarding
The passenger shall arrive in sufficient time at Beijing Capital Airline given boarding gate after check-in and completing all government formalities. If the passenger fails to arrive in time or appears improperly documented or not ready to travel, Beijing Capital Airline may cancel the reserved space for the purpose of not delaying the flight’s departure, and without the liability to the passenger for loss or expense due to the passenger’s failure to comply with the provisions of this Article.
Article 7 Carriage Refusals and Restrictions
7.1 Right to Refuse Carriage
Beijing Capital Airline may refuse carriage of any passenger or passenger’s baggage for reasons of safety or in the exercise of its reasonable discretion due to following circumstances:
7.1.1 In order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or through.
7.1.2 Passengers who refuse to accept security check.
7.1.3 Luggage without safety inspection.
7.1.4 The passengers’ behavior may endanger flight safety or public order, the passenger have committed misconduct during the transport by air ever before, and the carrier have reason to believe that such misconduct could occur again.
7.1.5 The passenger has failed to observe the instructions of Beijing Capital Airline or the government, or has not abided by the Beijing Capital Airline crew’s arrangement and advice.
7.1.6 The passenger has not, according to the regulations, paid the applicable fares or taxes or Beijing Capital Airline does not accept his/her credit payment.
7.1.7 The passenger does not show his passport, visa or other valid travel documents. The passenger may seek to enter a country illegally through which he is in transit, or may destroy his documentation during the flight, or will not surrender travel documents to be held by the flight crew, against receipt, when so requested by Beijing Capital Airline.
7.1.8 Passengers whose identity documents issued at the time of check-in are inconsistent with those issued at the time of ticket purchase.
7.1.9 The ticket has been acquired unlawfully or has been purchased from an entity other than the issuing Carrier or its Authorized Agent, or has been reported as being lost or stolen, or is a counterfeit ticket, or the person presenting the ticket cannot prove that he is the person named in the ticket.
7.2 Beijing Capital Airline has the right to determine the carriage of passenger and baggage when the actual load exceeds the maximum load of the aircraft. Beijing Capital Airline will inform such passengers before departure, and the ticket will be handled as involuntary refunding.
7.3 Limitations on Carriage
Passenger who travels with infant, unaccompanied minor, disabled person, pregnant woman, person with illness or other types of passenger who need special assistance can be accepted for carriage, please call our customer service hotline 95375 in advance.
7.4 Arrangements for Passengers refused to be carried
When travelling by Beijing Capital Airline, in the event of the carriage of a passenger or baggage being refused, if a passenger requests a written proof, unless otherwise regulated by the state, the carrier shall provide it in time. If the passenger requests to refund for personal reasons, it should be handled as voluntary refunding. If it is non personal reason, it should be handled as involuntary refunding.
7.5 Arrangements for passengers who missed the flight or take the wrong flight
The passenger is missed due to the carrier's reason; the carrier or its sales agent shall, on the involuntary principles, exchange or refund the ticket.
The passenger is missed due to the non-carrier's reason; the carrier or its sales agent shall, on the voluntary principles, exchange or refund the ticket.
Article 8 Baggage
8.1 Items Prohibited and Limited as Baggage
8.1.1 Items which are unacceptable as baggage
8.1.1.1 Items which do not constitute baggage as defined in Article 1 hereof.
8.1.1.2 Items which are likely to endanger the aircraft or persons or property on board the aircraft specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the Dangerous Goods Regulations of the International Air Transport Association (IATA), the Transport of Dangerous Goods Regulations, and the prohibited & restricted items for checked and cabin baggage for civil aviation passengers of Civil Aviation Administration of China (CAAC) and in Beijing Capital Airline Regulations. Especially those following prohibited articles: explosives, compressed gases, corrosive substances, oxides, radioactive or magnetized objects, flammable, poisonous, dangerous or irritating substances. For more information about the relative substances, please contact Beijing Capital Airline.
8.1.1.3 Guns ammunitions knives or other similar items or replicas of the above items. But firearms and ammunitions for hunting and sporting purposes can be accepted as checked baggage, subject to the requirements set forth in Article 8.1.3
8.1.1.4 Items whereby the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or as part of a stopover.
8.1.1.5 Items which are unsuitable for carriage by reason of their package, shape, weight, size or character.
8.1.1.6 Live animals, except as provided for in 8.11 of this Article.
8.1.2 Items which are not transported as checked baggage
The passenger shall not include in checked baggage fragile or perishable items, money, jewelry, antiques, precious metals, gold and silver products, negotiable papers, securities, bank cards, credit cards or other valuables, business, government or private documents, passports and other identification documents, samples, medicine or medical devices or equipment, keys, computers, video cameras, cameras, mobile phones or other valuable electronics. Beijing Capital Airline is not liable for losses or expenses caused by a passenger’s negligence.
8.1.3 Items which are limited in transportation
The following items, which may be agreed to by Beijing Capital Airline and in accordance with Beijing Capital Airline Regulations, are permitted to be transported.
8.1.3.1 We recommend that precision instruments and electric devices be carried as cargo. If they are carried as checked baggage, they must be properly packed, these items are not factored into the free baggage allowance, and baggage fee must be paid for such baggage separately based on the standards on excess baggage fee collection.
8.1.3.2 Guns for sporting purposes may be accepted as Checked Baggage with a gun carriage permit or proof of approval from the State General Administration of Sports. Application is required before airline agrees to transport. Guns must be unloaded with the safety catch on, and be suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations, as well as applicable national laws, regulations, or orders from countries of departure, arrival and those in passing.
8.1.3.3 The forbidden to carry goods, such as sharp instruments, blunt objects, etc., which are prohibited by the CAAC, can be carried as luggage.
8.1.3.4 Dry ice, liquid drinks, cosmetics containing alcohol.
8.1.3.5 Electric wheelchair that passenger uses during travel because the passenger becomes less mobile due to illness, health and age or due to leg bone fracture.
8.1.4 Items that shall have an exemption baggage tag attached
Due to the value，nature of contents or possible passenger negligence which would lead to controversy when accepting baggage，Beijing Capital Airline shall attach an exemption baggage tag to exempt the corresponding responsibility of Beijing Capital Airline. Such baggage may include:
8.1.4.1 Fragile and easily damaged baggage
8.1.4.2 Improperly packed baggage
8.1.4.3 Small animals, fresh and alive objects, perishable goods or perishable goods carried in the baggage
8.1.4.4 The passenger was late in presenting the baggage for transportation
8.1.4.5 Damaged baggage
8.1.4.6 Checked Baggage whose weight and size is out of the limitation regulated by the carrier or oversized baggage
8.1.4.7 Unlocked baggage or baggage with a broken lock
8.1.4.8 Unchecked Baggage whose size exceeds the limitation of the baggage in the cabin
8.2 Right to Refuse Carriage
Beijing Capital Airline may refuse carriage of baggage of such items described in 8.1.1 of this Article and may refuse further carriage of any such items on discovery thereof during carriage.
8.3 Right of Check
For reasons of carriage safety and security, Beijing Capital Airline can check passenger’s baggage according to the regulation. For the purpose of determining whether passenger carried or carried secretly items in the baggage described in 8.1.1and 8.1.3 above, Beijing Capital Airline may check, scan or X-ray check the passenger’s baggage even if he or she does not present. If any damage occurs because of the X-ray check or scan, Beijing Capital Airline takes no responsibility unless the damage is the result of Beijing Capital Airline negligence. If the passenger is unwilling to comply with such a request, Beijing Capital Airline may refuse to carry the passenger or the baggage.
8.4 Checked Baggage
8.4.1 Upon delivery to Beijing Capital Airline of baggage to be checked, Beijing Capital Airline shall take custody thereof and issue a baggage identification tag for each piece of checked baggage.
8.4.2 Passengers shall label the name, contact method or other personal identification mark on the inside or outside of the checked baggage.
8.4.3 Best efforts should be made by Beijing Capital Airline for checked baggage to be carried on the same flight with the passenger, however for the purpose of safety, or transportation security, in the event passenger’s checked baggage cannot be carried along with the passenger，Beijing Capital Airline should explain to the passenger and carry the checked baggage on the next flight when the space is available. If your checked baggage is carried on a subsequent flight we will deliver it to your hand, unless the law requires you to be present for customs clearance.
8.4.4 At present, the size, weight and pieces of free baggage allowance on the international routes of Capital Airlines is: 2 pieces for business cabin (the weight of each piece of luggage shall not exceed 32kg / 70lb, and the sum of three dimensions shall not exceed 158CM / 62in.), 1 piece for economy cabin (the weight of each piece of luggage shall not exceed 23kg /51lb, and the sum of three dimensions shall not exceed 158CM / 62in.). Unless otherwise specified, the provisions of baggage allowance for international routes issued by the carrier shall prevail.
8.5 Unchecked (Carry-On) Baggage
8.5.1 Baggage which the passenger carries on to the aircraft must fit under the seat in front of the passenger or in an enclosed storage compartment in the cabin.
8.5.2 Unless otherwise specified, unchecked baggage taken into the business cabin may not exceed 2 pieces, economy cabin may not exceed 1 piece and 5kg/piece and the total length of its three dimensions may not exceed 115cm. Baggage which exceeds the above regulations should be transported as checked baggage.
8.5.3 If the weight or size of the passenger’s baggage goes against the regulations of 8.5.2, and is unsuitable to be transported in the cargo compartment, such as a delicate musical instrument, the passenger shall inform Beijing Capital Airline in advance if he or she wants to carry it as unchecked baggage. Only after receiving consent from Beijing Capital Airline the baggage may be carried into the cabin. Charges will be issued according to the seat space taken up in the cabin.
8.6 Free Baggage Allowance
8.6.1 For JD’s international flight, the free baggage allowance is calculated by piece. The pieces of free baggage allowance will be handled according to the provisions of each route.
8.6.2 In the case of Passengers buying tickets at different service class for different segments, the free baggage allowance can be calculated according to the free baggage allowance regulated on different flight legs.
8.6.3 Where two or more passengers, travelling as one party to a common destination or point of stopover by the same flight, present themselves and their baggage for travelling at the same time and place, their free baggage allowance may be calculated together according to the standard ticket price level regulations of each.
8.6.4 In the event of a voluntary itinerary change, the free baggage allowance should follow the regulation applied to free baggage allowance of the ticket price level after the itinerary change. If it is an involuntary itinerary change, the free baggage allowance follows the original regulations.
8.7 Excess Baggage
8.7.1 Excess baggage can be carried only after the passenger pays the excess baggage charge and Beijing Capital Airline issues an excess baggage check.
8.7.2 Each piece of baggage exceeding the free baggage allowance will be charged according to the relevant regulations.
8.8 Value Declaration and Charge
8.8.1 A passenger may declare a value for checked baggage if the value of the baggage is more than the limit specified in the Convention.
8.8.2 The value declared cannot be in excess of the real value of the checked baggage. The value of passengers’ Baggage can be declared at the value of 2,500 USD or equivalent currency at most.
8.8.3 Beijing Capital Airline will charge the additional value declaration expenses at $1 for every $100 (charge $1 if less than $100). If the value declared by the passenger is over the regulated declaration value in 8.8.1.
8.8.4 Beijing Capital Airline does not apply value declaration to unchecked baggage, seat baggage, diplomatic bags and other special items, for example musical instruments. For specific inquiries, please contact Beijing Capital Airline or its authorized agent.
8.8.5 Beijing Capital Airline does not apply value declaration to any small animal carried by a passenger.
8.8.6 If partial transportation of the baggage with value declaration is carried by other carriers that do not offer a value declaration service, Beijing Capital Airline has the right to refuse the offer value declaration service for Carried Baggage.
8.8.7 In the case of return of Baggage with value declared, a surcharge paid for the Baggage declared value will be refunded if the return of Baggage is made at the place of departure, but will not be refunded if the return of Baggage is made at a stopping place.
8.9 Delivery of Baggage
8.9.1 Passengers shall claim their baggage at the destination or stopover with their checked baggage identification tag as early as possible.
8.9.2 Beijing capital Airline delivers the baggage according to the baggage identification tag, whether the checked baggage’s collector is the passenger himself/herself or not, for which Beijing Capital Airlines will not bear any responsibility of the loss and expense.
8.9.3 When claiming the baggage without showing the baggage check and identification tag, a proof approved by Beijing Capital Airline should be presented, or agreement of the compensation of possible damage to Beijing Capital Airline according to regulation should be declared when necessary, then he or she can claim the baggage.
8.9.4 When passengers claim baggage and do not offer a written objection, it will create a rebuttable presumption that the baggage has been delivered according to the transportation contract.
8.10 Special regulations
8.10.1 Seat Baggage
8.10.1.1 If the baggage has to take up extra seat, the passenger should request space in advance when reserving the seat and the baggage can only be transported with the permission of Beijing Capital Airline.
8.10.1.2 The passenger takes responsibility for the seat baggage he or she carries. The weight of seat baggage may not be in excess of 75kg and the baggage should be properly packed. To guarantee the safety of the flight, the seats of the passengers and their seat baggage shall be designated by Beijing Capital Airline and for the entire trip the baggage should be secured by safety belt. When necessary, the baggage should be fastened by a cross arm brace.
8.10.1.3 Seat baggage is not included in free baggage allowance and the fare is charged according to the available Reservations Booking Designator’ ticket fare.
8.10.1.4 If the transportation is managed by interline carriers, the agreement of the corresponding successive carriers should be obtained.
8.10.2 Fragile or valuable baggage will be dealt with in addition to the regulations in these conditions; if the baggage requires extra seat, management should follow 8.10.1.
8.10.3 Diplomatic bags
8.10.3.1 According to the request of diplomatic couriers, Beijing Capital Airline can treat this as checked baggage and the carrier bears only the normal checked baggage responsibility.
8.10.3.2 If diplomatic bags require seats, 8.10.1 is applied.
8.11 Animals
8.11.1 Small Animals
8.11.1.1 The term “small animals” means dogs, cats, and other domestic household pets. Wild animals and other animals with strange shapes or those that are liable to injure people (e.g., snakes) are not included in the category of small animals.
8.11.1.2 If a passenger checks through small animals, the animals should be properly put in a suitable container and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which they will not be accepted for carriage.
8.11.1.3 If accepted as checked baggage, the animal, together with its container and food, shall not be included in the free baggage allowance, but shall constitute excess baggage, for which passengers are obligated to pay the applicable charges.
8.11.1.4 Beijing Capital Airline has the right to decide the method of transportation for small animals. Beijing Capital Airline also has the right to limit the amount of pets in one flight. Small animals should be carried in the cargo compartment.
8.11.1.5 The passenger whose small animal has caused other passengers or crew members damages or injuries will take full responsibility.
8.11.1.6 The transportation of small animals shall also comply with additional conditions in Beijing Capital Airline Regulations. For specific information, please contact Beijing Capital Airline or its authorized agent.
8.11.2 Assistance dogs, guide dogs and hearing dogs
8.11.2.1 Assistance dogs, guide dogs and hearing dogs may be taken into the cabin as required by applicable law, but they have to be secured adequately and may not occupy a seat.
8.11.2.2 Passengers bringing assistance dogs must have any applicable government health and safety permits.
8.11.2.3 When assistance dogs, guide dogs and hearing dogs are carried in the cargo compartment, they must be in suitable containers.
8.11.2.4 Assistance dogs, guide dogs and hearing dogs and their containers and food may be transported free of charge and shall not be counted in free baggage allowance.
8.11.3 Passengers are completely liable for the injury or death of the animals above, except the case that Beijing Capital Airline is clearly responsible for the injury or death either intentionally or by accident or except as the Convention may require. On some long-distance flights without stopovers or some special types of aircraft, it is not suitable to carry guide dogs or hearing dogs and Beijing Capital Airline has the right to refuse the carriage of the animals subject to applicable law. Beijing Capital Airline bears no responsibility for the injury, loss, delay, disease or death of the animals after border entry or when the animals are refused border entry except as the Convention may require.
Article 9 Schedule, Delays, Cancellation of Flights
9.1 The timetable
9.1.1 Beijing Capital Airline makes every effort to abide by the published timetable transporting passengers and their luggage within a reasonable period of time. Flight time and plane model shown in schedule or other places are not guaranteed, but just predetermined time and models and do not form part of the contract of carriage.
9.1.2 Beijing Capital Airline will not be liable for errors or omissions in timetables or other publications of schedules or in statements or representations made by employees, agents or representatives of Beijing Capital Airline , unless the errors or omissions are caused by Beijing Capital Airline intentionally or a knowingly reckless act or omission.
9.1.3 Beijing Capital Airline may change flight schedules after selling tickets. Beijing Capital Airline attempts to contact passengers about schedule change information, if passengers provide valid contact information. If Beijing Capital Airline makes a major change of flight timetable that passengers cannot accept and Beijing Capital Airline cannot arrange acceptable alternative flight accommodations for customers after selling the tickets, passenger can request a refund in accordance with the provisions of article 11.5.
9.2 The cancellation and changes of flights
As one of the following conditions, Beijing Capital Airline may cancel, terminate, modify, extend or delay the flights without prior notification.
9.2.1 To abide by the laws, regulations and orders of the state.
9.2.2 To guarantee the safety of flight
9.2.3 A reason carrier cannot control or predict
9.3 Arrangements for Irregular flights
If Beijing Capital Airline cancels or delays its flight or fails to provide an already reserved seat to the passenger（including desired cabin) ; Or causes passengers fail to arrive at the point of stopover or destination, or causes passengers holding reserved seats flight to miss connections, it will consider the reasonable needs of travelers to take the following measures for passengers to select:
9.3.1 Rebook the passenger on its first subsequent Beijing Capital Airline( JD ) flights on which space is available 9.3.2 Provide a refund according to the relative regulations about involuntary refund in article 11. 5.
9.3.3 Assist the passenger in certain services such as accommodations and ground transportation.
9.4 Limited liability
In addition to those measures above, Beijing Capital Airline takes no further responsibility to the passenger unless otherwise stated in the Convention.
Article 10 Itinerary & Ticket Changes
10.1 When a passenger requests to change the unused coupon, destination, seat class, flight or the date of the Ticket, it is defined as a voluntary itinerary change. When the Carrier cancels the flight for which space is reserved, cancels the landing at the destination or the stopovers of the passenger, does not fly reasonably according to the schedule, or cannot provide reserved space, and causes the passengers to change their itinerary, it is defined as an involuntary itinerary change.
10.2 The handling of voluntary itinerary changes will be carried out in accordance with the Capital Airlines’ international ticket sales, exchange, refund regulations.
10.3 The handling of involuntary itinerary changes shall be carried out in accordance with the Capital Airlines’ international irregular flights regulations.
Article 11 Refund
11.1 General
11.1.1 On failure by Beijing Capital Airline to provide carriage in accordance with the contract of carriage, or where a passenger requests a voluntary change of his or her arrangements and subject to applicable fare rules, a refund for an unused ticket or portion thereof shall be made by Beijing Capital Airline or its authorized agent in accordance with this Article and with Beijing Capital Airline Regulations.
11.1.2 The passenger should request a refund from the beginning of the validity period of ticket to 30 days (inclusive) after the expiration of the validity period. If the above refund period is exceeded, the ticket refund will not be handled .（Fares, taxes and fees are not refundable）11.1.3 The carrier or its sales agent shall complete the refund procedures within 7 working days from the date of receiving the passenger's valid refunding application (excluding that day), the above time does not include the processing time of financial institutions.
11.2 Place for refund
A refund should be made at the place where the ticket was issued or another place agreed by Beijing Capital Airline.
11.3 Currency
All refunds will be subject to the regulations of the country in which the ticket was originally issued and of the country in which the refund is being made. Refunds will be made in the currency in which the ticket was paid for, or in the currency of the country where the ticket was issued or where the refund is being made.
Refund will be made only in the original way of payment. We will calculate the amount of refund based on the amount you originally paid and the currency used. The amount of refund to be credited to passengers’ original bank account of payment could vary from the amount originally debited by the card company for the ticket due to the differences in currency exchange rates. Such differences do not entitle you to make any claims against us.
11.4 Person to whom refund will be made, documents needed and discharge
11.4.1 Beijing Capital Airline shall be entitled to make a refund to the person named in the ticket.
11.4.2 If a ticket has been paid for by a person other than the passenger named in the ticket, the person applying for the refund must provide a copy of an identification document of the person named on the ticket as well as a letter of authorization from that person while providing an original copy of his/her own identification document.
11.4.3 The carrier shall refund the fare to the person who holds all unused tickets, and meets the provisions of paragraph (1) of this article, and shall be deemed to be a proper refund and the carrier shall be discharged liability immediately.
11.4.4 The passenger who buys an electronic ticket should show his or her valid identity card.
11.5 Involuntary Refunds
Because of involuntary routing, refunds will be made according to the Capital Airlines’ international irregular flights regulations.
11.6 Voluntary Refunds
If the passenger wishes to refund voluntarily, the amount of the refund shall be calculated by the Capital Airlines’ international ticket sales, exchange, refund regulations.
11.7 Right to Refuse Refunds
11.7.1 Beijing Capital Airline may refuse refunds when a ticket is not permitted to be refunded according to applicable fares or Beijing Capital Airline Regulations.
11.7.2 In the case of the Tickets indicated as non-refundable or no balance refundable, a refund on taxes (excluding fuel) can be solely made with no charges for refund service.
11.7.3 Beijing Capital Airline may refuse a refund on a ticket which has been presented to Beijing Capital Airline or to government officials of a country as evidence of intention to depart therefrom, unless the passenger establishes to Beijing Capital Airline satisfaction that he/she has permission to remain in the country or that he/she will depart therefore by another carrier or another means of transport.
Article 12 Conduct aboard Aircraft
12.1 general provisions
If passengers’ behavior conducts aboard the aircraft have endangered the aircraft or any person or property on board, or obstructed the crew in the performance of their duties, or failed to comply with any instruction of the crew, or behaved in a manner to which other passengers may reasonably object except as required by law, Beijing Capital Airline may take all measures that it deems necessary to prevent continuation of such conduct, including restraint of the passenger.
12.2 Electronic equipment
Passengers are prohibited from operating portable radios, mobile phones (including mobile phones in airplane mode), interphones, or transmitting devices including radio controlled toys and radio transmitters which Beijing Capital Airline considers will interfere with security of flight on board. Without Beijing Capital Airline permission, passengers cannot use any electronic devices except hearing aids and heart pacemakers.
12.3 Non Smoking On board
All flights of Beijing Capital Airline are non-smoking, and smoking is prohibited in all areas of the aircraft.
12.4 Safety belt
After taking their seats, passengers are required to fasten their safety belts.
Article 13 Common service
13.1 Beijing Capital Airline is not liable for the ground transportation service in the airport area or between airport and city downtown area or between the airport and another in the same city. Beijing Capital Airline is not liable for the acts or negligence of providers who conduct ground transportation service.
13.2 Passengers’ accommodation fees at a connecting point are the responsibility of the passenger.
In a connecting flight, if the passenger is unable to complete the whole journey due to the change of itinerary, the carrier shall assist the passenger to reach the final destination or stopover.
In a connecting flight, if the passenger changes the ticket involuntarily, it shall be handled in accordance with the involuntary change provisions; In case of involuntary refund, it shall be handled in accordance with the involuntary refund provisions.
13.3 During journey Beijing Capital Airline provides passengers drinks and meals according to the ticket regulation. Beijing Capital Airline can charge passengers accordingly, if they demand other services in excess of the prescribed.
Article 14 Additional Service Arrangements
14.1 If in the course of concluding the contract of carriage by air, Beijing Capital Airline agrees to make arrangements for the provision of additional services, Beijing Capital Airline is not liable to the passenger for any damage, loss or expense whatsoever arising from or in connection with such arrangements, except as required by law. If Beijing Capital Airline arranges non-air-carriage services provided by a third party for the passenger, or provides the passenger with a coupon or receipt certificate for non-air-carriage services provided by a third party including ground carriage, hotel reservations or vehicle rental, when arranging the aforementioned services, Beijing Capital Airline is merely acting as an agent for the passenger, and does not assume responsibility for whether the passenger receives these services or not, and does not guarantee their quality. The provisions and regulations of the third party service provider are applicable to these services.
14.2 If Beijing Capital Airline also provides ground carriage for the passenger, these conditions are not applicable to the ground carriage service.
Article 15 Administrative Formalities
15.1 General
15.1.1 The passenger shall be solely responsible for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through and with Beijing Capital Airline Regulations and instructions.
15.1.2 Beijing Capital Airline shall not be liable for any aid or information given by any agent or employee of Beijing Capital Airline to any passenger in connection with obtaining necessary documents or visas or complying with such laws, regulations, orders, demands, and travel requirements, whether given in writing or otherwise; or for the consequences to any passenger resulting from his failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
15.2 Travel Documents
15.2.1 The passenger shall present all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries concerned, and permit Beijing Capital Airline to take and retain copies thereof.
15.2.2 Beijing Capital Airline reserves the right to refuse carriage of any passenger who has not complied with applicable laws, regulations, orders, demands or requirements or whose documents do not appear to be in order, or who does not permit Beijing Capital Airline to take and retain copies thereof.
15.3 Refusal of Entry
15.3.1 The passenger agrees to pay the applicable fare whenever Beijing Capital Airline, on government order, is required to return a passenger to his point of origin or elsewhere owing to the passenger’s inadmissibility into a country, whether of transit or of destination.
15.3.2 The fare collected for carriage to the point of refusal of entry or deportation will not be refunded by Beijing Capital Airline.
15.4 Fines, Detention Costs, etc.
If Beijing Capital Airline is required to pay or deposit any fine or penalty or to incur any expenditure by reason of the passenger’s failure to comply with laws, regulations, orders, demands and travel requirements of the countries concerned or to produce the required documents, the passenger shall on demand reimburse Beijing Capital Airline any amount so paid or deposited and any expenditure so incurred.
15.5 Customs Inspection
15.5.1 If required, the passenger should be present at the inspection of his/her baggage, checked or unchecked, by customs or other government officials.
15.5.2 Beijing Capital Airline is not liable to the passenger for any loss or damage suffered by the passenger through failure to comply with the above-mentioned requirement.
15.6 Security Inspection
The passenger shall submit to any security checks by government or airport officials or by Beijing Capital Airline.
15.7 Laws and Regulations
Beijing Capital Airline is not liable if it determines that what it understands to be applicable law, government regulation, demand, order or requirement requires that it refuse and it does refuse to carry a passenger.
Article 16 Liabilities and Limitations
16.1 Subject to any limit under the Montreal convention and the limit provided below Beijing Capital Airline will be liable for damages to the passenger occurring on the aircraft or while boarding or descending the aircraft.
16.2 Beijing Capital Airline will be liable for any destruction, loss or damage to checked baggage occurring during carriage in flight or within a period controlled by Beijing Capital Airline. However, Beijing Capital Airline will not liable for damage to baggage (including checked baggage and unchecked baggage) if it is caused by the defect, quality or flaw of the baggage.
16.3 Beijing Capital Airline will be liable for the damage to the passenger and baggage caused by Beijing Capital Airline delay in the transportation. However, Beijing Capital Airline will not be liable for these damages if Beijing Capital Airline proves that it or its employee or agent has taken all reasonable measures to avoid the damage or that it was impossible for him/her to take such a measure.
16.4 When a ticket is used for carriage by Beijing Capital Airline and another carrier or is an interline ticket, those carriages should be viewed as separate. Beijing Capital Airline is liable only for damage occurring on its own carriage flights. Beijing Capital Airline issuing a ticket or checking baggage over the lines of another carrier does so only as an agent for that other carrier. For checked baggage, the passenger may seek compensation from the carrier that is listed on the ticket or baggage check.
16.5 If it is confirmed that the damages mentioned in this article are caused or facilitated by the faults of the claimant or the one from whom the claimant obtains rights, Beijing Capital Airline will be exempted from liability or just bear reduced responsibilities according to the degree of such faults which have caused or facilitated the losses. If it is confirmed by Beijing Capital Airline that a person other than the passenger requires compensation for the passenger’s injury or death and such injury or death is caused or facilitated by the passenger’s own fault, Beijing Capital Airline will be exempted from liability or just bear reduced responsibilities according to the degree of such faults which have caused or facilitated the injury or death.
This provision is applicable to all liability provisions in this article.
16.6 The carrier is not liable for any damage caused to passengers arising from our compliance with applicable laws or government rules and regulations, or from your failure to comply with the same.
Beijing Capital Airline liability for compensation is limited to compensatory damages according to these conditions. Beijing Capital Airline will not undertake any punitive, exemplary or any other non-compensatory damages under any circumstances.
JD’s Contract of Carriage, including these Conditions of Carriage and exclusions or terms on limited liability specified therein, also applies to our authorized agents and our employees who act on our behalf. In no circumstance shall the aggregate amount of compensation made by JD or our authorized agents and our employees who act on our behalf be higher than the amount of our own liability, if any.
16.7 For international carriage defined in the applicable international Conventions, our liability for any damage to passengers and baggage carried is subject to such international Conventions. For international carriage other than those defined in the applicable international Conventions, our liability for any damage to passengers and baggage carried is subject to the provisions of the Montreal Convention.
Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable law unless expressly so stated.
16.8 Compensation liability limitations for physical harm
Under the situations listed below, Beijing Capital Airline does not assume responsibility for any part of damage compensation exceeding the then-applicable limit of Montreal Convention created for each passenger according to 16.1.
16.8.1 Injury or death caused to passengers that is not caused by the mistake or other misconduct or inaction by Beijing Capital Airline, its employees or agents.
16.8.2 Injury or death to a passenger that is caused by the mistake or other misconduct or inaction by a third party.
16.9 Delay of baggage and compensation liability limitations
For damage caused by the destruction, loss, damage or delay of baggage during baggage carriage, the compensation owed by Beijing Capital Airline to each passenger will be limited to the then-applicable limit under the Montreal convention.
If the passenger's checked baggage arrives late, the carrier shall promptly notify the passenger to receive it. Unless otherwise stipulated by the state, if the arrival of the checked baggage is delayed due to non-passenger reasons and the passenger requests direct delivery, the carrier shall deliver the checked baggage directly to the passenger free of charge or negotiate a solution with the passenger.
In case of delay, loss or damage of checked baggage in the process of baggage transportation, the carrier or its ground service agent shall provide the certificate of baggage transportation accident as required by the passenger.
16.10 If passenger’s checked baggage is damaged, the carrier will make compensation based on its reduced value or the cost of its repair.
The carrier is not liable for any damage caused by passenger’s baggage contents. The passenger shall be liable for any damage caused by your baggage or its contents to other people and property, including our property.
The carrier shall have no liability whatsoever for damage to the items prohibited from carriage as baggage or in checked baggage under these Conditions of Carriage. If passenger include in your checked baggage the items specified in these Conditions of Carriage which you are recommended NOT to include in your checked baggage, we are not responsible for the loss of or damage to them.
For passengers that accept checked baggage and do not raise any objection initial at the place of acceptance, this will be regarded as initial evidence of Beijing Capital Airline having already completed its obligation of transporting the baggage and handing it over to the passenger in its complete state.
If the passenger discovers that the checked baggage has been destroyed or damaged, he/she should raise an objection to Beijing Capital Airline in writing within seven days of the day he/she collected the checked baggage. If the passenger discovers a delay with the baggage, he/she should raise an objection to Beijing Capital Airline in writing within 21 days of the collection of the baggage.
Article 17 Other Provisions
17.1 Complaint acceptance
Beijing Capital Airlines’ service complaint acceptance email:
sdhktsjdx@jdair.net
Complaint acceptance hot-line: +86 898 95375
Customer service hotline: +86 898 95375
Link to the official website of general conditions of international transportation:
https://www.jdair.net/b2c/frontend/information/forwarding_clause_international.jsp
17.2 There are two versions of these Conditions, a Chinese version and an English version, and both language versions are equally authentic. In the event of any language dispute, the Chinese version will be taken as final.
17.3 These conditions will officially come into effect and be implemented on Jul.15th 2022.For contracts of carriage settled after this date (including), these conditions shall be used.
17.4 After these conditions come into effect, Beijing Capital Airline has the right to amend the text of these conditions. However, for reserved contracts of carriage made before the date of the new “Beijing Capital Airline General Conditions of International Carriage for Passengers and Baggage” coming into effect, these conditions will still be used.
Beijing Capital Airline has the right to interpret these conditions.
Cookies: Personalized surfing
To ensure that our service is as
userfriendly as possible we use so-called cookies and web beacons.
A “cookie” is a small text file which a webserver (for example the http://intl.jdair.net/ webserver) sends to your browser when you visit a
website. So-called “session cookies” expire at the end of the browser session
and can capture your activities during the browser session. In contrast to
these, there are “permanent cookies” which are saved on your terminal and these
are able to capture your settings or activities on multiple websites.
Web beacons are small graphic data (also known as ‘Pixel Tags’ or ‘Clear
GIFs’), which can be included in our websites, apps, applications and
newsletters and are usually used in combination with cookies to identify users
and user behavior. The above mentioned statements about cookies apply
accordingly for web beacons; web beacons will in particular not be used in case
you objected to the use of the relevant cookie.
Cookies pose no risk to your computer, as they are simply text files and not
executable programs.
The cookies on the Beijing Capital Airlines website (http://intl.jdair.net/ ) are used both to ensure convenient
browsing and for market research and advertising purposes, as well as to
collect statistics on use. We also use cookies for the purpose of web tracking,
and they form the basis of your personalized content.
Besides so-called “session cookies” which are deleted when you end your browser
session, we put in place permanent cookies. Cookies are stored until deleted by
the user. No personal data is stored in the cookies used by us.
It depends on your browser’s settings as to whether the cookie file is stored
or deleted. If the file is stored, our webserver can recognize your terminal.
Next time you visit the site or when you switch between functions requiring you
to enter a pass-word, the cookie can save you re-entering information. This is
how cookies make it easier for you to use websites requiring user input.
Additionally, cookies can help us offer you the most personalized, optimized
surfing experience, as long as you give us permission to do so.
That is unless you explicitly reject cookies and deactivate them as set out
below:
You can set your browser either to receive our cookies or use our website
without cookie functionality. In the latter case however your text entries in
our form fields cannot be saved for future searches, and you will have to input
your data again when you next visit our website. In this case we will also
unfortunately not be able to present personally tailored content to you.
Your browser may already be set to display a warning whenever it receives a
cookie. As the identification cookie must be resent every time an individual
page on our website is opened, this warning can be very disruptive. We
therefore recommend that you set your browser to always accept cookies from http://intl.jdair.net/ . You can change this setting for individual websites.
You can find more information on the use of cookies and on how to deactivate
cookies at www.meine-cookies.org or www.youronlinechoices.com
Irrespective of saved cookies, for security reasons you must still log in each
time you access areas of our site that require registration.
Beijing Capital Airlines also includes the data contents of third parties at http://intl.jdair.net/ . These third party providers can set cookies, while you
visit http://intl.jdair.net/ and in doing so can, for example, get the
information that you called up on http://intl.jdair.net/ . Please visit the websites of third
party providers, to get further information on their use of cookies. If you
have decided fundamentally not to provide or to revoke your consent
(deactivation of cookies) for the use of cookies, which are subject to
approval; you will only be able to use those features on our website that are
guaranteed not to use cookies.
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BEIJING CAPITAL AIRLINES COMPANY LIMITED
DATA PROTECTION POLICY /
(FOR COMPLIANCE WITH THE GDPR)
As of 15 June 2018
|
1. Introduction
1.1 This Policy gives important information about:
1.1.1 the data protection principles with which Beijing Capital Airlines Company Limited (hereinafter the "Company", "we", "us" or "our") must comply;
1.1.2 what is meant by personal information (or data) and sensitive personal information (or data);
1.1.3 how we gather and use personal information and sensitive personal information in accordance with the data protection principles under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the requirements of other relevant laws and regulations of other countries and regions; and
1.1.4 data subjects' rights and obligations in relation to data protection.
1.2 This Policy applies to all personal information collected by or on behalf of the Company, and may include personal information about its customers, potential customers, website visitors and job applicants. This Policy may be provided to you using a number of methods, including through the use of any of our websites, through the use of any of our mobile applications, through the use of telephone, or in-person at any of our retail locations.
1.3 We will review and update this Policy as we deem necessary or in accordance with our data protection obligations.
1.4 The Company may obtain, keep and use personal information (also referred to as personal data) about its customers, potential customers, website visitors and job applicants for a number of specific lawful purposes.
1.5 This Policy sets out how we comply with our data protection obligations and seek to protect personal information. Its purpose is also to ensure that our staff understand and comply with the rules governing the collection, use and deletion of personal information to which they may have access in the course of their work.
1.6 We are committed to complying with our data protection obligations, and to being concise, clear and transparent about how we obtain and use personal information, and how (and when) we delete that information once it is no longer required.
1.7 The Company’s Data Protection Officer has overall responsibility for addressing all issues relating to the protection of your personal information, and is responsible for assisting us in monitoring internal compliance, informing and advising on our data protection obligations and acting as a contact point for you and any supervisory authority. If you have any questions or comments about the content of this Policy or if you need further information, you can contact the following persons:
1.7.1 The Company's Data Protection Officer: [ JD-DPO@jdair.net]; or
1.7.2 The Company's EU representative: [JD-DPO@jdair.net].
2. Definitions
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"criminal records information" |
means personal information relating to criminal convictions and offences, allegations, proceedings, and related security measures; |
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"data breach" |
means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal information; |
|
"data subject" |
means the individual to whom the personal information relates; |
|
"personal information" or "personal data" |
means information relating to an individual who can be identified (directly or indirectly) from that information; |
|
"processing" |
means obtaining, recording, organising, storing, amending, retrieving, disclosing and/or destroying information, or using or doing anything with it; |
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"pseudonymised" |
means the process by which personal information is processed in such a way that it cannot be used to identify an individual without the use of additional information, which is kept separately and subject to technical and organisational measures to ensure that the personal information cannot be attributed to an identifiable individual; |
|
"sensitive personal information" |
(sometimes known as "special categories of personal data" or "sensitive personal data") means personal information about an individual’s race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership (or non-membership), genetics information, biometric information (where used to identify an individual) and information concerning an individual’s health, sex life or sexual orientation. |
|
"Websites" |
means any website(s) owned or operated
by the Company. |
3. Data Protection Principles
3.1 The Company will comply with the following data protection principles when processing personal information:
3.1.1 we will process personal information lawfully, fairly and in a transparent manner;
3.1.2 we will collect personal information for specified, explicit and legitimate purposes only, and will not process it in a way that is incompatible with those legitimate purposes;
3.1.3 we will only process the personal information that is adequate, relevant and necessary for the relevant purposes;
3.1.4 we will keep accurate and up to date personal information, and take reasonable steps to ensure that inaccurate personal information are deleted or corrected without delay;
3.1.5 we will keep personal information in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the information is processed; and
3.1.6 we will take appropriate technical and organisational measures to ensure that personal information are kept secure and protected against unauthorised or unlawful processing, and against accidental loss, destruction or damage.
4. PRIVACY NOTICE
4.1 The Company may supplement this Policy by issuing privacy notices from time to time, informing you about the personal information that we collect and hold relating to you, how you can expect your personal information to be used and for what purposes.
4.2 We will take appropriate measures to provide information in privacy notices in a concise, transparent, intelligible and easily accessible form, using clear and plain language.
4.3 When personal information is collected
4.3.1 We collect personal information where it is necessary for us to conduct our everyday activities or functions.
4.3.2 Here are some examples of situations where we collect personal information:
(a) when you register for an account on our Websites, apps or kiosks;
(b) when you complete purchase orders, requests or applications for our products, services and/or facilities (by telephone, in person, by post, on forms, through our Websites or by any other means);
(c) when you communicate with us directly in relation to our products, services and/or facilities (by telephone, in person, by post, on forms, through our Websites or by any other means);
(d) when you use services and/or facilities that are made available on our Websites or at our physical locations;
(e) when you conduct certain types of transactions such as booking tickets, redeeming points for tickets, purchasing points, or refunds;
(f) when you enter, and when you interact with us during, any of our promotions, competitions, contests, lucky draws or special events;
(g) when you subscribe to any of our membership programmes;
(h) when you participate in our surveys and other types of research; or
(i) when you apply for employment with us.
4.3.3 We do not collect personal information from persons under the age of 16 without prior permission from a parent or a guardian. If you believe that we have accidentally collected personal information from a person under the age of 16 without the prior permission of a parent or guardian, please contact our Data Protection Officer at once under paragraph REF _Ref514850248 \r \h \* MERGEFORMAT 1.7 of this Policy in order to have the relevant personal information erased. If you are under the age of 16, please do not proceed to provide us with any of your personal information through any means whatsoever unless you have first procured permission from your parent or your guardian.
4.4 What personal information is collected
4.4.1 The provision of your personal information is voluntary unless otherwise indicated as mandatory. If you do not provide any personal information to us which is mandatory, we may not be able to provide the products and/or services that you require of us.
4.4.2 The types of personal information which we may collect include the following:
(a) contact information such as names, addresses, telephone numbers, email addresses, delivery addresses and usernames;
(b) billing information such as billing address, bank card information and credit card information;
(c) unique information such as nationality and identity document information (including but not limited to identity card numbers, passport numbers, photographs and date of birth), occupational duties, health status and meal preferences;
(d) contact and marketing preferences;
(e) details of any membership that you have with us;
(f) details of your visits to our Websites, such as traffic data, location data, and the resources that you access on our Websites;
(g) details of your online identifiers, such as internet protocol addresses, cookie identifiers or other identifiers such as radio frequency identification tags;
(h) your transaction history with us; and
(i) if you are a candidate for employment, any personal information that you provide to us during the recruitment process including personal details from your resume and any application form that you submit to us. Such personal information may include your employment history and working eligibility rights.
4.4.3 You may, in certain circumstances, provide us with personal information relating to third parties (for example, your designated Fortune Wings Club beneficiaries, next-of-kin, traveling companion or, if you are a candidate for employment, any person whom you have nominated as your referee). When this happens, you are deemed to have represented and confirmed to us that you have obtained the consent of such third party to provide his/her personal information to us for processing in the manner set out in this Policy.
4.5 Purposes for collection, use and processing of personal information
4.5.1 The personal information which we collect from you may be collected, used, disclosed and/or processed for various purposes, depending on the circumstances at hand and your consent, including for example:
(a) to assess, process and provide our products, services and/or facilities requested by you; including but not limited to:
l selling flight tickets, flight ticket and hotel packages, in-flight merchandise, etc.
l sending you product or service booking confirmations
l providing you with flight-related services, such as check-in, meals, seat selection, luggage services, transit accommodation, irregular flight guarantees and special passenger services
l providing notifications and instructions related to products or services during your journey, such as instructions about boarding gates and baggage collection
(b) to provide you with any assistance that you have requested; including but not limited to:
l related enquiries or information confirmation operations that you have authorized us to carry out
l responding to your enquiries
l assisting you with transaction operations
l providing you with technical assistance
(c) to maintain and improve our customer relationship with you; including but not limited to:
l inviting you to join the Fortune Wings Club
l inviting you to participate in various satisfaction surveys
(d) to establish your identity; including but not limited to:
l requesting that you present the relevant documents during check-in, boarding, baggage inspection and other procedures
l informing you about login activity on your online account
l requesting that you present the relevant documents when proceed with membership affair
(e) to administer and process any payments (including refunds) related to products, services and/or facilities or other commercial transactions requested by you; including but not limited to:
l making order payments
l handling your refund requests
l fulfilling our compensation obligations
(f) to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings between us;
(g) to provide you with information and updates on products, services, facilities, loyalty programmes, promotions, launches, campaigns, contests and/or events offered or organised by us and our affiliated partners from time to time, in accordance with your consent; including but not limited to
l sending you event invitations
l delivering or distributing prizes to you
(h) for direct marketing purposes via SMS, phone, email, fax, mail, instant messaging, social media and/or any other appropriate communication channels, in accordance with your consent;
(i) to administer our loyalty or rewards programmes, including the use of airport lounges and the administration of the Fortune Wings Club;
(j) to engage in codesharing or similar business arrangements with other airlines;
(k) to cater to your dietary requirements when using our products, services and/or facilities;
(l) for internal administrative purposes and record-keeping;
(m) to send you seasonal greetings messages from time to time;
(n) to send you service or account change notifications and information when necessary;
(o) to monitor, review and improve our products, services, facilities, promotions and/or events; including but not limited to:
l cookies used by our websites and apps
l traffic analysis and performance monitoring tools used by our websites and apps
(p) to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products, services and/or facilities;
(q) to process, combine and/or analyse your personal information for the above purposes;
(r) for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
(s) for our audit, risk management and security purposes;
(t) for enabling us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;
(u) to transfer or assign our rights, interests and obligations under any agreements entered into with us;
(v) for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, legislation, regulation, direction, court order, by-law, guideline, circular or code applicable to us from time to time ("Applicable Law");
(w) to enforce or defend our rights and your rights under, and to comply with, our obligations under any Applicable Law.
4.5.2 We will notify you in advance of any other purpose(s) for which we intend to use your data and obtain your consent where necessary, unless we are permitted by the GDPR or any other Applicable Law to process your personal information without your consent.
4.5.3 Please note that you have the right to object to the processing of your personal data for direct marketing purposes and the right to opt-out of any direct marketing from us and to unsubscribe from any SMS, phone, email, fax, mail, instant messaging, social media and/or other communication channels we use to engage in direct marketing with you. We will endeavour to provide instructions in all such communications on how to opt-out, but you may also contact our Data Protection Officer under paragraph REF _Ref514850248 \r \h \* MERGEFORMAT 1.7 of this Policy if you wish to exercise your right to opt-out and are not clear how to exercise such right accordingly.
4.6 Transfer of personal information
4.6.1 In order to smoothly conduct our business operations and/or to fulfil our obligations to you, we may disclose the personal information that we have collected from you to third parties, for one or more of the purposes set out at paragraph REF _Ref515050598 \r \h \* MERGEFORMAT 4.5 of this Policy. Examples of third parties to whom we may disclose your personal information include:
(a) other companies in our group, such as our sister airlines, for the purposes of paragraphs REF _Ref515632747 \r \h \* MERGEFORMAT 4.5.1(a), REF _Ref515632749 \r \h \* MERGEFORMAT 4.5.1(b), REF _Ref515632754 \r \h \* MERGEFORMAT 4.5.1(i), REF _Ref515632976 \r \h \* MERGEFORMAT 4.5.1(j) and REF _Ref516504741 \r \h \* MERGEFORMAT 4.5.1(k).
(b) third party service providers, agents, affiliates or related companies who provide operational services in connection with our business such as data entry, telecommunications, information technology, logistics, storage and warehousing, catering, delivery, assembly, installation, printing and postal services, credit checks, credit facilities or services relating to marketing and promotional activity; including but not limited to:
l providers of related supplementary services, such as hotels, insurance companies, logistics companies, food supply companies and sales product suppliers
l other airlines, such as codesharing partners and mutual sales partners. Please note: Other airlines have their own privacy policies. If your travel plan includes traveling with other airlines, we recommend that you check the other policies, as they may differ from this Privacy Policy
l information technology providers, such as TravelSky, Amadeus and Google
(c) our professional advisors, consultants and/or auditors; and
(d) relevant government regulators or authorities (in accordance with any Applicable Law). Including but not limited to:
l public security agencies (such as the National Civil Aviation Public Security Big Data Operation & Training Center) to which we submit personal information for screening in the interests of public safety and anti-terrorism
4.6.2 The third parties with whom we conduct business are only authorised to use your personal information to perform the service for which they were hired. As part of our agreement with them, they may be required to adhere to the GDPR and/or any policies that we provide, and to take reasonable measures to ensure your personal information is secure.
4.7 Transfer of personal information of EEA data subjects out of the EEA
4.7.1 Due to the global nature of the services that we provide, it is sometimes necessary for us to share the personal information of data subjects in the EEA with parties outside the EEA, for example:
(a) with our offices outside the EEA;
(b) with our service providers located outside the EEA;
(c) if the data subject is based outside the EEA; or
(d) where there is an international dimension to the services we are providing to the data subject.
4.7.2 These transfers are subject to special rules under European data protection law.
4.7.3 The Company may transfer personal information outside the EEA to:
(a) a country, territory or organisation that is designated as having an adequate level of protection; or
(b) an organisation receiving the information that has provided adequate safeguards by way of binding corporate rules, standard data protection clauses or compliance with an approved code of conduct.
4.7.4 In the absence of a European Commission adequacy decision, or of appropriate safeguards, we may need to transfer personal information of an EEA data subject to non-EEA countries where this is necessary for the performance of a contract or the implementation of pre-contractual measures.
4.7.5 There may also be circumstances where we ask for the explicit consent of an EEA data subject to the transfer of personal information to a non-EEA country for purposes other than the performance of a contract or the implementation of pre-contractual measures. In such circumstances, we will inform the data subject of the increased risks of such transfer due to the absence of safeguards and the fact that these non-EEA countries (for example, the People's Republic of China) do not have the same data protection laws as the EEA.
4.7.6 We will, however, ensure that all transfers of personal information of EEA data subjects out of the EEA comply with the GDPR. Our practice is, wherever possible and applicable, to use standard data protection contract clauses that have been approved by the European Commission. Those clauses are available on the following website of the European Commission:
4.7.7 If you would like further information please contact the Data Protection Officer as shown at paragraph REF _Ref515052361 \r \h \* MERGEFORMAT 1.7 of this Policy.
5. Basis for processing personal information
5.1 In relation to any processing activity we will, before the processing starts for the first time, and then regularly while it continues:
5.1.1 review the purposes of the particular processing activity, and select the most appropriate lawful basis (or bases) for that processing, i.e.:
(a) that the data subject has consented to the processing;
(b) that the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
(c) that the processing is necessary for compliance with a legal obligation to which the Company is subject;
(d) that the processing is necessary for the protection of the vital interests of the data subject or another natural person; or
(e) that the processing is necessary for the purposes of legitimate interests of the Company or a third party, except where those interests are overridden by the interests of fundamental rights and freedoms of the data subject – see paragraph REF _0d4b6653-f507-44fe-8d13-efc1afb19aa4 \d " " \h \n \* MERGEFORMAT 5.2 of this Policy.
5.1.2 except where the processing is based on consent, satisfy ourselves that the processing is necessary for the purpose of the relevant lawful basis (i.e. that there is no other reasonable way to achieve that purpose);
5.1.3 document our decision as to which lawful basis applies, to help demonstrate our compliance with the data protection principles;
5.1.4 include information about both the purposes of the processing and the lawful basis for it in our relevant privacy notice(s);
5.1.5 where sensitive personal information is processed, also identify a lawful special condition for processing that information (see paragraph REF _95b75374-01d5-4ee4-9718-756282ae9668 \d " " \h \n \* MERGEFORMAT 6.2.2 of this Policy), and document it; and
where criminal offence information is processed, also identify a lawful condition for processing that information, and document it.
5.2 When determining whether the Company’s legitimate interests are the most appropriate basis for lawful processing, we will:
5.2.1 conduct a legitimate interests assessment ("LIA") and keep a record of it, to ensure that we can justify our decision;
5.2.2 if the LIA identifies a significant privacy impact, consider whether we also need to conduct a data protection impact assessment ("DPIA");
5.2.3 keep the LIA under review, and repeat it if circumstances change; and
5.2.4 include information about our legitimate interests in our relevant privacy notice(s).
6. Sensitive personal information
6.1 Sensitive personal information is sometimes referred to as ‘special categories of personal data’ or ‘sensitive personal data’ (e.g. information about your health status).
6.2 The Company may from time to time need to process sensitive personal information. We will only process sensitive personal information if:
6.2.1 we have a lawful basis for doing so as set out in paragraph REF _867f06a5-8e14-44da-b591-08c13febe99b \d " " \h \n \* MERGEFORMAT 5.1.1 above, for example, it is necessary to comply with the Company’s legal obligations or for the purposes of the Company’s legitimate interests; and
6.2.2 one of the special conditions for processing sensitive personal information applies, for example:
(a) the data subject has given explicit consent; including but not limited to:
l when you request special passenger services from us, such as for passengers with wheelchairs or passengers requiring a stretcher
l when you request refunds from us
(b) the processing is necessary for the purposes of exercising the employment law rights or obligations of the Company or the data subject;
(c) the processing is necessary to protect the data subject’s vital interests, and the data subject is physically incapable of giving consent;
(d) processing relates to personal data which are manifestly made public by the data subject;
(e) the processing is necessary for the establishment, exercise or defence of legal claims; or
(f) the processing is necessary for reasons of substantial public interest.
6.3 Before processing any sensitive personal information, our staff shall notify the Data Protection Officer of the proposed processing, in order that the Data Protection Officer may assess whether the processing complies with the criteria noted above.
6.4 Sensitive personal information will not be processed until:
6.4.1 the assessment referred to in paragraph REF _bbb8b8ef-d1e8-4949-8fc2-8ef2623b34c9 \d " " \h \n \* MERGEFORMAT 6.3 has taken place; and
6.4.2 the individual has been properly informed (by way of a privacy notice or otherwise) of the nature of the processing, the purposes for which it is being carried out and the legal basis for it.
6.5 During the recruitment process: the HR department, with guidance from the Data Protection Officer as necessary, will ensure that (except where the law permits otherwise):
6.5.1 during the short-listing, interview and decision-making stages, no questions are asked relating to sensitive personal information, such as race or ethnic origin, trade union membership or health;
6.5.2 if sensitive personal information is received, for example, the applicant provides it without being asked for it within his or her resume or during the interview, no record is kept of it and any reference to it is immediately deleted or redacted;
6.5.3 any completed equal opportunities monitoring form is kept separate from the individual’s application form, and not be seen by the person shortlisting, interviewing or making the recruitment decision;
6.5.4 ‘right to work’ checks are carried out before an offer of employment is made unconditional, and not during the earlier short-listing, interview or decision-making stages;
6.5.5 we will only ask health questions once an offer of employment has been made.
7. Criminal records information
7.1 We do not process criminal records information unless required to do so by relevant government authorities (for example, for immigration and security purposes) and under the control of the relevant official authority or authorities.
8. Data protection impact assessments (DPIA)
8.1 Where processing is likely to result in a high risk to an individual’s data protection rights, we will, before commencing the processing, carry out a DPIA to assess:
8.1.1 whether the processing is necessary and proportionate in relation to its purpose;
8.1.2 the risks to individuals; and
8.1.3 what measures can be put in place to address those risks and protect personal information.
9. Documentation and records
9.1 We will keep written records of processing activities which are high risk (for example, which may result in a risk to individuals’ rights and freedoms or involve sensitive personal information or criminal records information), including:
9.1.1 the name and details of the employer’s organisation (and where applicable, of other controllers, the employer's representative and Data Protection Officer);
9.1.2 the purposes of the processing;
9.1.3 a description of the categories of individuals and categories of personal data;
9.1.4 categories of recipients of personal data;
9.1.5 details of cross-border transfers, including documentation of the transfer mechanism safeguards in place;
9.1.6 where possible, retention schedules; and
9.1.7 where possible, a description of technical and organisational security measures.
9.2 As part of our record of processing activities we document, or link to documentation, on:
9.2.1 information required for privacy notices;
9.2.2 records of consent;
9.2.3 controller-processor contracts;
9.2.4 the location of personal information;
9.2.5 DPIAs; and
9.2.6 records of data breaches.
9.3 If we process sensitive personal information or criminal records information, we will keep written records of:
9.3.1 the relevant purpose(s) for which the processing takes place, including (where required) why it is necessary for that purpose;
9.3.2 the lawful basis for our processing; and
9.3.3 whether we retain and erase the personal information in accordance with our policy documents (including this Policy) and, if not, the reasons for not following our policy.
9.4 We will conduct regular reviews of the personal information we process and update our documentation accordingly. This may include:
9.4.1 carrying out information audits to find out what personal information the Company holds;
9.4.2 distributing questionnaires and talking to staff across the Company to get a more complete picture of our processing activities; and
9.4.3 reviewing our policies, procedures, contracts and agreements to address areas such as retention, security and data sharing.
10. Rights in Relation to Personal Information
10.1 All data subjects have the following rights in relation to their personal information:
10.1.1 to be informed about how, why and on what basis that information is processed – see paragraph REF _Ref515052146 \r \h \* MERGEFORMAT 4 of this Policy regarding the Company’s privacy notices;
10.1.2 to obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request – see paragraph REF _Ref515052400 \r \h \* MERGEFORMAT 10.3 below;
10.1.3 to have data corrected if it is inaccurate or incomplete;
10.1.4 to have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (this is sometimes known as ‘the right to be forgotten’);
10.1.5 to restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but the data subject does not want the data to be erased); and
10.1.6 to restrict the processing of personal information temporarily where you do not think it is accurate, or where you have objected to the processing.
10.2 If you wish to exercise any of the rights in paragraph REF _Ref515052287 \r \h \* MERGEFORMAT 10.1 above, please contact the Data Protection Officer as shown at paragraph REF _Ref515052361 \r \h \* MERGEFORMAT 1.7 of this Policy.
10.3.1 The Company will seek to comply with subject access requests and to provide the appropriate data within one month of a request being made. Where this isn't possible, the data subject will be kept informed. The Company may take professional advice about how to comply with any request, to ensure that appropriate information is provided. Usually there will be no charge for providing the information.
10.3.2 In the unlikely event of manifestly unfounded or repetitive requests, the Company may decide not to provide information. However professional advice will be taken in those circumstances.
11. Information security
11.1 The Company will use appropriate technical and organisational measures to keep personal information secure, and in particular to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage. These may include:
11.1.1 making sure that, where possible, personal information is pseudonymised or encrypted;
11.1.2 ensuring the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
11.1.3 ensuring that, in the event of a physical or technical incident, availability and access to personal information can be restored in a timely manner; and
11.1.4 a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.
11.2 Where the Company uses external organisations to process personal information on its behalf, additional security arrangements will need to be implemented in contracts with those organisations to safeguard the security of personal information. In particular, contracts with external organisations will provide that:
11.2.1 the organisation may act only on the written instructions of the Company;
11.2.2 those processing the data are subject to a duty of confidence;
11.2.3 appropriate measures are taken to ensure the security of processing
11.2.4 sub-contractors are only engaged with the prior consent of the Company and under a written contract;
11.2.5 the organisation will assist the Company in providing subject access and allowing individuals to exercise their rights in relation to data protection;
11.2.6 the organisation will assist the Company in meeting its obligations in relation to the security of processing, the notification of data breaches and data protection impact assessments;
11.2.7 the organisation will delete or return all personal information to the Company as requested at the end of the contract; and
11.2.8 the organisation will submit to audits and inspections, provide the Company with whatever information it needs to ensure that they are both meeting their data protection obligations, and tell the Company immediately if it is asked to do something infringing data protection law.
12.retention of personal information
12.1 Personal information (and sensitive personal information) should not be retained for any longer than necessary. The length of time over which data should be retained will depend upon the circumstances, including the reasons why the personal information was obtained. In general, personal information will be retained as long as is necessary, or for 7 years after it is no longer in use, whichever is earlier.
12.2 Personal information (and sensitive personal information) that is no longer required will be deleted permanently from our information systems and any hard copies will be destroyed securely.
13. Data breaches
13.1 A data breach may take many different forms, for example:
13.1.1 loss or theft of data or equipment on which personal information is stored;
13.1.2 unauthorised access to or use of personal information either by a member of staff or third party;
13.1.3 loss of data resulting from an equipment or systems (including hardware and software) failure;
13.1.4 human error, such as accidental deletion or alteration of data;
13.1.5 unforeseen circumstances, such as a fire or flood;
13.1.6 deliberate attacks on IT systems, such as hacking, viruses or phishing scams; and
13.1.7 ‘blagging’ offences, where information is obtained by deceiving the organisation which holds it.
13.2 In the event of a data breach, the Company will act in accordance with its Data Breach Notification Plan without undue delay.
14. CONTACT US
14.1 At any time, if you
14.1.1 have any complaints, grievances or comments regarding how we are handling your personal information or about our compliance with the GDPR or any other applicable data protection law; or
14.1.2 wish to revoke any consent you have previously given to us to use your personal information;
we welcome you to contact our Data Protection Officer and/or our EU Representative using the contact details provided under paragraph REF _Ref514850248 \r \h \* MERGEFORMAT 1.7 of this Policy. We will strive to deal with any complaints, grievances or comments that you may have speedily and fairly.
15. Privacy Policy amendment
Beijing Capital Airlines may amend this Privacy Policy from time to time. Use of the website, mobile site and mobile applications after the effective date of the amendments constitutes acceptance of the amended terms and conditions. We reserve the right to apply the amended terms to the information we have already collected, subject to any legal constraints. You should read and review this page regularly to see if there have been any changes.
Last updated: June 2018