If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
Accessibility Statement for intl.jdair.net
Beijing Capital Airlines welcomes all customers to visit and book on our website, and provides various services for passengers that need special assistance.
To ensure our website a positive place for everyone, we are in compliance with Web Content Accessibility Guidelines (WCAG) 2.1 and have chosen Level AA as the target for the Beijing Capital Airlines website.
We're working hard to achieve our goal of Level AA accessibility, but we realize there are some areas that still need improving. We will continue to update and monitor the website regularly as we make progress towards our AA target.
Need Help
If you are a passenger who is experiencing difficulty accessing our website, please contact us at +86 898-95375 or your local Beijing Capital Airlines office. Contact us
Help Using This Website
Beijing Capital Airlines is always working to make the website easier to use and more accessible. We regularly check and test online features and services, and we recommend you use below browsers and tools:
Browser
• Chrome
• Firefox
• 360
Screen Reader
• Jaws
• NVDA
• Sense reader
• Voice over
• Window Eyes
Other Tools
• ZoomText
• Basic operating system screen magnifiers
• Speech recognition software
• Operating system speech packages
User Feedback
If you do find any accessibility problems, please get in touch with us at lzh-han@jdair.net. This mailbox is only for accessibility problems on our website.
Have a question about something else? Head to our Contact us page to find the best way to get in touch.
1. Introduction
Beijing Capital Airlines is provider of scheduled passenger air travel services in the China market and in the international market to and from China. Our mission is to connect Beijing China and the world. We are committed to offering a high level of customer service and providing a dignified, positive and safe flight experience for all passengers. As carrier, we recognize the role we play in advancing accessibility, and have long tried to make air travel as accessible as we can.
During the course of its consultation and feedback process, Beijing Capital Airlines has acknowledged that there are barriers in its services to persons with disabilities. In this Accessibility Plan, Beijing Capital Airlines summarizes the actions it will be taking to remove and prevent the barriers faced by persons with disabilities during air travel.
At the outset, Beijing Capital Airlines recognizes that its passengers with disabilities may face certain barriers within the airport terminal, which fall within the scope of the airport authorities. This Accessibility Plan has identified only those barriers to the extent that Beijing Capital Airlines is able to meaningfully address them to assist its passengers with disabilities from the point of check-in, to using the airport lounge, to navigating the airport, to boarding the aircraft and during air travel. To the extent that Beijing Capital Airlines is not able to make changes within the scope of the airport authorities, Beijing Capital Airlines does not address these barriers in this Accessibility Plan.
2. Key Terms
Two important terms are used throughout the Accessibility Plan which are defined in the Accessible Canada Act (ACA).
A barrier is “anything – including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice – that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
A disability is “any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment – or a functional limitation – whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.”
3. Commitment
Beijing Capital Airlines is committed to ensuring equal access and participation for all people. We are committed to the principle of inclusion, to meet the needs of people who would be facing barriers and will do this by identifying, removing and preventing barriers. Beijing Capital Airlines will treat persons with disabilities with dignity and provide equal opportunities as well as barrier-free access.
4. Feedback Process and Contact Information
This Accessibility Plan was developed with the feedback from customers, employees and other stakeholders as part of its consultation process. Beijing Capital Airlines is committed to receiving continued feedback as to the barriers experienced by persons using its services.
For the purposes of providing Beijing Capital Airlines with feedback on this Accessibility Plan or any other feedback concerning accessibility, you may be contact us, anonymously or by including your name and contact information, through following means:
Email us at lzh-han@jdair.net or Call +86 898-95375.
5. Consultation
We consulted persons with disabilities in following ways: advisory panels and air travel customers, adding to our understanding of their journeys. Beijing Capital Airlines also consulted with its employees, who are central to Beijing Capital Airlines ability to provide accessible services and treating all passengers with dignity. In addition, we engaged with government agencies, regulators and other stakeholders in our industry about accessibility.
6. Design and delivery of programs and services
Our customers’ journeys involve many phases, such as booking a reservation, getting from the check-in counter through the airport to the gate, getting on and off the aircraft, and traveling on the aircraft. Beijing Capital Airlines has several policies and processes in place to facilitate our customers’ journeys throughout these phases, supported by significant accessibility training for our employees.
Actions and timelines
• In 2023
• Significant initial and recurrent accessibility training to our customer-facing employees and third-party contractors.
• Accessibility training to all employees who make decisions or develop policies or procedures related to accessibility.
• In 2024
• Assess current equipment and available options to help with transferring customers with disabilities to/from aircraft seats.
• Reinforce awareness and continued implementation of our internal accessibility policies.
• In 2025
• Enhanced training to customer-facing employees, management, as well as third-party contractors, and enhanced hands-on training to employees providing physical assistance and safe handling of mobility aids.
• Improve the transfer of customers with disabilities to/from aircraft seats and the safe transportation of their mobility aids.
• Promote awareness of existing policies and procedures.
7. Transportation
Beijing Capital Airlines has accessibility-related interactions with our customers throughout their journey. We are focused on working with manufacturers and all stakeholders in order safely and feasibly to make new aircraft increasingly accessible, including to improve the safe transportation of mobility aids.
Actions and timelines
• In 2023
• Continue to implement practices to improve Cabin crew assist passengers with disabilities within the aircraft.
• In 2024
• Ensure that arrangements or agreements with ground handling services provide for accessible services.
• In 2025
• Assess and improve current special services to passengers with disabilities
8. Built environment
Barriers to the built environment occur when buildings, facilities, aircraft and airport terminals are not accessible or usable by all people.
Beijing Capital Airlines has always been committed to ensuring accessibility for passengers with disabilities onboard its aircraft and in its airport lounges.
Actions and timelines
• In 2023
• For the passengers with disabilities who request an advanced seat selection, Beijing Capital Airlines will make every effort to provide the selected seat that accommodates the passenger’s needs
• In 2024
• Engage with airport authorities and ground handlers to ensure that adequate mobility and guidance assistance is provided through the airport segment of the customer’s journey.
• In 2025
• Assess and analyze possible built environment changes that would improve assistance through airports, in consultation with airport authorities,
9. Information and communication technologies (ICT)
Information and Communications Technologies (ICT) are important to the work Beijing Capital Airlines does as a foreign air carrier. Accessible ICT may help to remove barriers to persons with disabilities who wish to access Beijing Capital Airlines services online. At the same time, we recognize that some advances in ICT may create barriers to persons who do not have regular access to modern technology and that a range of ICT will ensure that Beijing Capital Airlines services are accessible.
Actions and timelines
• In 2023
• Continue to improve website booking flow and accessible notice.
• In 2024
• Maintain our Center for Excellence in digital accessibility to ensure continuous improvement in accessible web design.
• In 2025
• Work to enhance user experience for website for customers using assistive technology, focusing on customer experience.
10. Communication, other than ICT
Beijing Capital Airlines recognizes that there are areas of communication, which may be improved upon. Communications within Beijing Capital Airlines operations and with passengers using its services need to be easily understandable and accessible to persons with a range of disabilities.
Actions and timelines
• In 2023
• Beijing Capital Airlines will provide accessible services at its registration counter and ticketing offices. When a person requests additional accessible services such as a mobility aid or accessible communications, Beijing Capital Airlines staff will provide communications in clear, concise and plain language or handwriting.
• In 2024
• Beijing Capital Airlines will provide clear and easy-to-understand signage with flight information at check-in counter and boarding gate within the airport terminal.
• In 2025
• For persons with disabilities who require, but do not travel with an aide, Beijing Capital Airlines will arrange manpower to escort the passenger to the terminal gate.
11. Procurement of goods, services and facilities
Beijing Capital Airlines recognizes that in order to ensure an accessible future for its employees and persons using its air transportation services, including the services of ground handlers and airport terminal operations used by its passengers, accessibility must be considered when planning and purchasing new goods, services, and facilities wherever possible.
Beijing Capital Airlines has always complied with local government regulation include accessibility when entering into new contractual agreements for the procurement of goods, services and facilities.
Actions and timelines
• In 2023
• To strengthen Beijing Capital Airlines existing procurement policy to ensure that new goods and services do not create accessibility barriers.
• In 2024
• Continue to evaluate current procurement policies, processes, and tools to improve accessibility.
• Identify suppliers who can provide accessibility services.
In 2025
• Engage with airport authorities, security and customs to identify opportunities for accessible sourcing.
12. Conclusion
Beijing Capital Airlines is committed to removing barriers and advancing accessibility in air travel and employment，and committed to delivering on the goals set out in our Plan, to collaborating with all stakeholders within the aviation ecosystem towards a more accessible air travel experience, and to listening to our customers and employees. Beijing Capital Airlines will publish an updated Accessibility Plan every three years and updates on our progress every year until then.
Dear Fortune Wings Club Members：
From 1 July 2024, Fortune Wings Club will adjust standard for earning points and using points on flight. Please click on the link below to view the details.
https://ffp.hnair.com/FFPClub/en/jpjh/jlbxw/202406/t20240612_67458.html
Dear Passengers,
According to the relevant requirements of Beijing Capital Airlines’ cooperative airline – TAP Air Portugal, all passengers departing from Lisbon to Mexico must hold a round-trip itinerary under the same ticket number, otherwise there will be a risk of repatriation. Based on the above situation, Beijing Capital Airlines will also strictly check the relevant passenger’s ticket in Hangzhou station. If passengers do not meet the requirements, Beijing Capital Airlines will have the right to refuse boarding in Hangzhou.
Beijing Capital Airlines warmly reminds all passengers going to Mexico that when purchasing relevant tickets, the round-trip itinerary must under the same ticket number.
A screenshot of the relevant TAP ground handling department requirements is as follows:
Beijing Capital Airlines International Business Center
28th June 2023
Dear Passenger,
International transfer is not available for the passengers without inbound Japan permit. Due to no international transfer zones at Kansai International Airport currently, international transfer requires inbound Japan and check in again as well as passing border inspection when outbound Japan.
Any passenger takes Beijing Capital Airlines flights inbound and outbound at Kansai International Airport (KIX), and need international transfer, please confirm holding vaild inbound Japan Visa or other inbound permit before purchasing tickets.
Beijing Capital Airlines International Business Center
15th March 2024
Dear Passengers,
A copy of the Department of Transportation’s rules regarding passengers with disabilities in an accessible format can be obtained from the Department of Transportation by any of the following means:
A. If you have a complaint outside or beyond the control of the airline’s Complaint Resolution Official, you can call the DOT Aviation Consumer Protection Division’s Disability Hotline at 1-800-778-4838.
B. If you have a security concern, call TSA Cares at (855) 787-2227.
C. If you have an issue with airline service – not including safety and security – you can file a disability complaint with DOT:
You may contact DOT by phone at 202-366-2220* or,
Send a letter at: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation, 1200 New Jersey Avenue, SE Washington, DC 20590
D. On the U.S. Department of Transportation official website filing a consumer complaint.
E. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Dear Passengers,
In order to assist passengers making a good travel plan, Beijing Capital Airlines published this Special Ticket Handling Regulations for Moscow flights：
1. Applicable Scope
The tickets exchanged with 898 coupon before 23th Mar 2024(including), and the flight date from 23th Mar 2024(including）to 23th Apr 2024(including), inbound or outbound SVO airport operate by Beijing Capital Airlines.
2. Special Ticket Handling Regulations
2.1 Exchange
Within the validity period of the tickets, no charge for first exchange to same route flights operate by Beijing Capital Airlines the flight date before 30th Jun 2024(including). If there is a fare difference, it will be charged according to regulations. Next exchange will be handled in accordance with coupon usage conditions.
2.2 Refund
Within the validity refund period of the tickets, passengers can apply for free refund of unused tickets through the original ticketing channel. Refund will be handled in accordance with coupon usage conditions, if the tickets already exchanged in accordance with above regulations.
2.3 Above exchange and refund have to cancel the seat reservation before the flight’s departure.
2.4 Passengers who have exchanged or refunded the tickets before this regulation published are not eligible for this document.
Beijing Capital Airlines International Business Center
24th March 2024